Google reviewers rate the clinic 4.8 out of 5 stars based on 660 reviews, with the owner responding to 56 percent of them. Customers frequently praise the friendly staff, knowledgeable doctors, and reasonable pricing for routine care, noting that the clinic avoids unnecessary treatments. However, some low-star reviews criticize unexpected high costs for specific procedures and describe rude interactions with front desk personnel during phone calls or check-ins.
Google rating: 4.8 out of 5 from 660 reviews (90% five-star).
Reviews on this page: 660 Google reviews (472 with written comments, 64 with photos).
Owner responses: the business replied to 56% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SS
Serena Sharp2 reviews
★★★★★
Everything was wonderful as usual for all three of my babies. I have three wonderful dogs and I always get great good service from everyone every time we have to come to the vet from at the counter checking in all the way till we leave always smiles with everyone and I think you all for taking good care of my baby God bless you all for the work that you do. With lots of love the sharps
Response from the owner · 2 days ago
Hi, Serena. Thank you for taking the time to leave us a review, your feedback is so important to us!
These are friendly, caring people. I have taken my animals to Shelby Street Animal Clinic for a lot of years. I really appreciate the attention and service that we get there. And, the cost is reasonable. And like someone else said, they don't try to sell you anything that you don't need. Lots of good common sense and professional care.
Response from the owner · a week ago
Hi, Linda. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
Hi, Donna. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
I felt that I and my dogs were personally cared for. Dr. Rivera got down on the floor with the dogs and also explained everything clearly to me. I recommend her and the practice with 6 out of 5 stars.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi, Mjb. Thank you for taking the time to leave us a review, your feedback is so important to us!
Dr Rivera is awesome staff is awesome if I had any concerns it would be the rooms are a tad small
Response from the owner · 2 weeks ago
Hi, Danny. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
