Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

Sherwin-Williams Paint Store logo

Sherwin-Williams Paint Store

Paint store · Hemet, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%46+29.2Reliability 28%26+7.3Replies to reviews 8%100+8.2Momentum penalty76−2.4Experts Score= 42Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 54 wallpaper removal servicesPosition by Experts Score among all companies we track in this category. · better than 0%
4.5 ★★★★★ 90 Google reviews · 9 photos
79%five-star reviews
4.31★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Sep 2026latest review
📞 Call (951) 652-2242Request a call backWebsite ↗

Sherwin-Williams Paint Store at a glance

Google reviewers rate the Hemet location 4.5 out of 5, frequently citing helpful staff, fair pricing, and efficient service for both residential and commercial needs. Recurring themes include knowledgeable employees who assist with color selection and product availability, though some customers report issues with equipment malfunctions or limited sample policies. The store generally maintains a positive reputation for quality paint and friendly local service.

  • Google rating: 4.5 out of 5 from 90 reviews (79% five-star).
  • Reviews on this page: 90 Google reviews (41 with written comments, 2 with photos).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: September 28, 2026.
  • Service: Wallpaper Removal Service serving Hemet, California.

Data from Google, last updated November 3, 2026.

Score profile vs other wallpaper removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

Satisfaction46Reliability26Craft & service–Value–Momentum76Replies to reviews100Satisfaction: 46 (median 97)Reliability: 26 (median 95)Momentum: 76 (median 100)Replies to reviews: 100 (median 85)
Sherwin-Williams Paint StoreWallpaper Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sherwin-Williams Paint Store: 46/100 on this factor. Category median: 97.C
46
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sherwin-Williams Paint Store: 26/100 on this factor. Category median: 95.D
26
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sherwin-Williams Paint Store: 76/100 on this factor. Category median: 100.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sherwin-Williams Paint Store: 100/100 on this factor. Category median: 85.A
100

Bar = this company · dark tick = category median.

Star ratings

90 Google reviews we collected

  • 5 stars7179%
  • 4 stars78%
  • 3 stars56%
  • 2 stars00%
  • 1 star78%

Praise vs complaints

Phrases our text analysis found in 41 written reviews

  • Praise3697%
  • Complaints13%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1951%
  • Quality & results1027%
  • Price & value38%
  • Speed & response25%
  • Would recommend25%
  • Communication13%

What customers talk about

We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff was knowledgeable, friendly, and truly went above and beyond to help me find exactly what I needed.”
  • “I had an excellent experience at the Sherwin-Williams store in Hemet.”
  • “Awesome employees-very helpful, great quality paint, good variety of colors, and fair pricing”
  • “Samuel was polite and efficient as he answered my questions and found a solution to my need for a specific kind of paint.”
  • “I highly recommend this location for anyone looking for quality products and great service.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

CAFAR9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had an excellent experience at the Sherwin-Williams store in Hemet. The staff was knowledgeable, friendly, and truly went above and beyond to help me find exactly what I needed. Their customer service is outstanding, and they make the whole process easy and stress-free. I highly recommend this location for anyone…

TravisLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have been coming to this paint store since the late 1980s. The shop is great and is at an all time high. Best paint and staff I have seen, all time! The manager is super nice, knows his products and made my experience awesome! Great store!

Tommy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I am a longtime Sherwin-Williams customer who moved from out-of-state recently and went to this location and worked with Samual directly and had the most amazing customer service experience. I would recommend this location and the assistant manager, Liz was very helpful on the phone. We picked out the best color Sae Salt.

CLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Worst customer service. Could not find my acct then given excuse about limited PAYING samples. All major stores have samples but limited to 3 for a large order?

CliffordLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I visited on a Sunday, and there was one guy working. Of course, three of us customers walk in at about the same time. Two construction guys and a homeowner with her son. The employee took care of the homeowner first, then us construction guys. We were shooting the breeze, trading cards and trade tips, and…

WalterLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Samuel was polite and efficient as he answered my questions and found a solution to my need for a specific kind of paint.

Compare with

Photos

Customer reviews

4.5 ★★★★★ 90 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Gina ThompsonLocal Guide · 134 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service.

Response from the owner · a month ago

Thank you for your review, Gina! We're glad to hear you had a great customer service experience.

John FelixLocal Guide · 60 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best paint in town

Vicki HansonLocal Guide · 41 reviewsTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice local paint store close by.

Response from the owner · 3 months ago

Thank you for taking the time to share your experience with us! We’re glad to hear it was positive. Sincerely, A.H., SW Customer Service Rep.

CAFAR Construction Inc9 reviewsTotal number of Google reviews CAFAR has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an excellent experience at the Sherwin-Williams store in Hemet. The staff was knowledgeable, friendly, and truly went above and beyond to help me find exactly what I needed. Their customer service is outstanding, and they make the whole process easy and stress-free. I highly recommend this location for anyone looking for quality products and great service.

Response from the owner · 8 months ago

Hello, Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

Travis PoperLocal Guide · 40 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been coming to this paint store since the late 1980s. The shop is great and is at an all time high. Best paint and staff I have seen, all time! The manager is super nice, knows his products and made my experience awesome! Great store!

Response from the owner · 10 months ago

Hi Travis, Thank you for the positive review of your local Sherwin-Williams store! We're glad to hear that you're pleased with our products and the service you received. Sincerely, T.H., SW Customer Service Rep.

Tommy Thomas7 reviewsTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am a longtime Sherwin-Williams customer who moved from out-of-state recently and went to this location and worked with Samual directly and had the most amazing customer service experience. I would recommend this location and the assistant manager, Liz was very helpful on the phone. We picked out the best color Sae Salt.

Response from the owner · 2 years ago

Hi Tommy! Thank you for taking the time to share your experience with us! We’re glad to hear it was positive. Sincerely, A.H., SW Customer Service Rep.

Andre Collins4 reviewsTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Best Place for all Painting needs

Response from the owner · 3 years ago

Hi Andre, Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

C BLocal Guide · 91 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Worst customer service. Could not find my acct then given excuse about limited PAYING samples. All major stores have samples but limited to 3 for a large order?

Response from the owner · 4 years ago

Your feedback is very concerning to us. We'd like to discuss the situation with you and put you in touch with the appropriate contact who can assist. Please contact us at 1-800-4Sherwin (474-3794) or by email at bit.ly/2Dgu0Tik. Please include the store location, if applicable, when reaching out to us. Sincerely, T.H., SW Customer Service Rep.

Clifford Anton Thelander (Tony)Local Guide · 22 reviewsTotal number of Google reviews Clifford has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I visited on a Sunday, and there was one guy working. Of course, three of us customers walk in at about the same time. Two construction guys and a homeowner with her son. The employee took care of the homeowner first, then us construction guys. We were shooting the breeze, trading cards and trade tips, and browsing anyhow. Good job to the young man working there.

Response from the owner · 4 years ago

Hi Clifford, Thanks for sharing this positive experience with us and supporting your local store. Sincerely, T.H., SW Customer Service Rep.

Robert DelgadoLocal Guide · 173 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service from the guys today. Why better and faster then home Depot.

Response from the owner · 4 years ago

We appreciate that you took the time to share this positive experience with us! Thank you for supporting your local store and we're glad to hear that the Store Team was so helpful. Good luck with your painting project and please stop back in if we can answer any additional questions! Sincerely, T.H., SW Customer Service Rep.

Sherwin-Williams Paint Store on Google Maps →

Business details