Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts

Sherwin-Williams Paint Store logo

Sherwin-Williams Paint Store

Paint store · Waco, TX · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%57+36.2Reliability 28%71+20Replies to reviews 8%88+7.2Experts Score= 64Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 64 wallpaper removal servicesPosition by Experts Score among all companies we track in this category. · better than 2%
4.5 ★★★★★ 67 Google reviews · 8 photos
70%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Sep 2026latest review
📞 Call (254) 752-0388Request a call backWebsite ↗

Sherwin-Williams Paint Store at a glance

Google reviewers rate Sherwin-Williams Paint Store 4.5 out of 5 based on 67 reviews, noting the owner replies to 79 percent of feedback. Customers frequently praise the knowledgeable staff, friendly service, and accurate color matching capabilities. Several reviewers highlight the store's willingness to honor external coupons and accommodate late arrivals. The primary criticism involves a recurring issue where special paint orders were cancelled without resolution, leaving customers without their requested products.

  • Google rating: 4.5 out of 5 from 67 reviews (70% five-star).
  • Reviews on this page: 67 Google reviews (30 with written comments, 1 with photos).
  • Owner responses: the business replied to 79% of reviews.
  • Most recent review: September 18, 2026.
  • Service: Wallpaper Removal Service serving Waco, Texas.

Data from Google, last updated November 13, 2026.

Score profile vs other wallpaper removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction57Reliability71Craft & service–Value–Momentum100Replies to reviews88Satisfaction: 57 (median 96)Reliability: 71 (median 96)Momentum: 100 (median 100)Replies to reviews: 88 (median 89)
Sherwin-Williams Paint StoreWallpaper Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sherwin-Williams Paint Store: 57/100 on this factor. Category median: 96.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sherwin-Williams Paint Store: 71/100 on this factor. Category median: 96.B
71
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sherwin-Williams Paint Store: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sherwin-Williams Paint Store: 88/100 on this factor. Category median: 89.A
88

Bar = this company · dark tick = category median.

Star ratings

67 Google reviews we collected

  • 5 stars4770%
  • 4 stars1421%
  • 3 stars23%
  • 2 stars11%
  • 1 star34%

Praise vs complaints

Phrases our text analysis found in 30 written reviews

  • Praise17100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1165%
  • Quality & results318%
  • Would recommend212%
  • Speed & response16%

What customers talk about

We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “great paints even perfect color matches clean and friendly”
  • “excellent service Ashley the Manager is very good with her clients.”
  • “They are very respectful and professional, they sell excellent products, I recommend them.”
  • “Very prompt service and knowledgeable staff!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Allison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing customer service! Kristina deserves a raise! I was arriving at 2 minutes past closing time and coming in from out of town. I called ahead and she set the paint aside and waited for me. That is true customer service and she made my week! Thank you, Kristina!

TammyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Outstanding customer service. I appreciate all the time they spent with me to get the paint right for my projects.

Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The employees gave us very good service and was very helpful with our questions. The paint is the best quality you can buy. A family member is a painter by profession and said it is the only paint he will use.

ElizabethLocal Guide · 188 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Got everything we needed except for our concrete stain. We had to go to the Lake Air store to get it ordered. It should be in this afternoon. They were even able to match my coupon for paint from another source.

Deb15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★

If employees were a bit friendlier, yet they were helpful. It was late in the afternoon.

WilliamLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★

I had made a special order and for some reason the order had got cancelled and have not yet still received Overall Painters Whites

Compare with

Photos

Customer reviews

4.5 ★★★★★ 67 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Jack RicksLocal Guide · 78 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great product and customer service!!

Response from the owner · a month ago

Thank you for your review, Jack! We're glad to hear you enjoyed our great product and customer service.

tribAL HoustonLocal Guide · 33 reviewsTotal number of Google reviews tribAL has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was good

Response from the owner · a month ago

Thank you for your review! We're glad to hear you had a good experience.

Jason MatusLocal Guide · 71 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got great customer service and a super cute girl working here

Response from the owner · 2 months ago

Hi Jason, Thank you for your review! We're glad you had a great experience with our customer service. Sincerely, T.H., SW Customer Service Rep.

Allison Burt9 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing customer service! Kristina deserves a raise! I was arriving at 2 minutes past closing time and coming in from out of town. I called ahead and she set the paint aside and waited for me. That is true customer service and she made my week! Thank you, Kristina!

Response from the owner · a year ago

Hello Allison, Thank you for taking the time to share your experience with us! We’re glad to hear it was positive. Sincerely, A.H., SW Customer Service Rep.

Mike StewartLocal Guide · 59 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and friendly

Response from the owner · 4 years ago

Hi Mike, Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

Michael Engelke2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good

Response from the owner · 5 years ago

Thanks for sharing this positive experience with us and supporting your local store. Sincerely, T.H., SW Customer Service Rep.

Tammy ObornyLocal Guide · 16 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding customer service. I appreciate all the time they spent with me to get the paint right for my projects.

Response from the owner · 5 years ago

Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

Bradley ParksLocal Guide · 10 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jose has been a great help. Prefer this store over the other two I’ve gone to.

Response from the owner · 5 years ago

Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

Frank ColemanLocal Guide · 42 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

great paints even perfect color matches clean and friendly

Response from the owner · 5 years ago

Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.

Guadalupe ArriagaLocal Guide · 17 reviewsTotal number of Google reviews Guadalupe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service!

Response from the owner · 5 years ago

Thank you for providing your star rating of our store. If you had an unpleasant experience or have any questions for us, we'd like to discuss and put you in touch with the appropriate Sherwin-Williams contact who can assist. Please give us a call at 1-800-4Sherwin (474-3794) or email us at https://www.sherwin-williams.com/homeowners/contact-us/feedback and include the store location. Thank you. Sincerely, T.H., SW Customer Service Rep.

Sherwin-Williams Paint Store on Google Maps →

Business details