Customers frequently cite punctuality, efficient tree removal and trimming, thorough site cleanup, and fair pricing as key positives. Recurring themes include professional communication from estimators and reliable scheduling, particularly for storm damage. However, some reviews describe significant issues with billing discrepancies, unfulfilled service commitments, and poor responsiveness to rescheduling requests or post-job problems.
Google rating: 4.9 out of 5 from 633 reviews (94% five-star).
Reviews on this page: 633 Google reviews (519 with written comments, 38 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 13, 2026.
Service: Tree Trimming Service serving Kansas City, Missouri.
Data from Google, last updated November 13, 2026.
Star ratings
633 Google reviews we collected
4.9of 5
5 stars59894%
4 stars183%
3 stars61%
2 stars20%
1 star91%
Praise vs complaints
Phrases our text analysis found in 519 written reviews
99%praise
Praise1,13299%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25222%
Speed & response23120%
Quality & results22219%
Price & value18116%
Would recommend17215%
Communication565%
Honesty & trust293%
What customers talk about
We read 519 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They put the Professional in Professional Tree Services.”
“Crew showed up a few minutes early and immediately started working.”
“Tried calling to see if we could reschedule because our flight was delayed.”
“Our experience with Ruby in assessing the work and providing recommendations was top-notch.”
“Trimming off my branches that were damaged during a recent storm went very well!”
“They do exactly what you ask for a more than reasonable price!”
“I think I was way overcharged for work done.”
“If you're looking for a great company, that you can trust with their workmanship and ethics, look no further.”
“The company followed through with timely scheduling, communication and reliability.”
“Honest, transparent, and helpful, while also providing competitive rates.”
People customers mention
Ruby24 reviews
Alex20 reviews
Jacob12 reviews
Shiers7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
These guys are the best. They put the Professional in Professional Tree Services. They have the equipment, the knowledge and the attitude to do the job. Michael, Koby, Josue and Hans: a heckuva crew!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a day ago
We are extremely grateful for your outstanding five-star review and for recognizing the hard work of our dedicated crew. Hearing such high praise for Michael, Kody, Josue, and Hans truly makes our day, as our entire team strives to bring expertise, top-quality equipment, and a positive approach to every tree care project! Your strong recommendation means a great deal to our business, and we look forward to assisting you with any future service needs!
Larry Murphy1 reviewiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Arrived on time. Did exactly what they said they were going to do, great clean up. Hardworkers. Reasonably priced. Highly recommend. Thank you for the great service.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 2 days ago
We sincerely appreciate you taking the time to share your positive experience with our company. It is wonderful to know that our team provided punctual, thorough, and reasonably priced service that met your expectations. Delivering diligent work and leaving a spotless environment are core priorities for us, so your kind recommendation means a great deal to our entire team. We look forward to working with you again in the future!
Erik Martin ArntsonLocal Guide · 19 reviewsiTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Fantastic service from start to finish. Forgot to take before photos but this is an easy 5 star review. My whole family uses them! Highly recommend.
Services: Tree trimming & pruning
Response from the owner · 2 days ago
We are deeply grateful for your wonderful feedback and for trusting our team to care for your entire family. Hearing that you experienced outstanding quality throughout the process means a great deal to us, and we appreciate you taking the time to share your high recommendation.
Amber Lewis10 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Thank you so much for taking the time to share such a positive review. We are delighted to hear that you are thoroughly pleased with the work provided, as ensuring your complete satisfaction is always our top priority. Your support means a great deal to our entire team, and we look forward to serving you again in the future!
justin jackson2 reviewsiTotal number of Google reviews justin has written across all businesses on Google Maps, not just this one.
The friendliest, family owned and operated tree service you'll ever find! They do exactly what you ask for a more than reasonable price!
Price assessment: Great price
Services: Tree removal
Response from the owner · 3 days ago
We are deeply grateful for your fantastic five-star review and your kind words about our family-operated business. It is a true pleasure to know that our team met your expectations with friendly service and fair, competitive pricing. Your support means the world to our company, and we look forward to assisting you with any future tree care needs!
Thomas Adams1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Crew showed up a few minutes early and immediately started working. They completed a tree removal plus a couple of other contracted tasks. They completed everything in less than two hours. Did a great job!
Price assessment: Great price
Services: Tree removal
Response from the owner · a week ago
Thank you for taking the time to share your 5-star rating with our business. We are delighted to hear that our crew arrived promptly and was able to handle your project so efficiently in under two hours. Delivering quick, high-quality work is a top priority for our team, and we sincerely appreciate your support!
Derek Noftzger4 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
We received three different quotes. Our experience with Ruby in assessing the work and providing recommendations was top-notch. Honest, transparent, and helpful, while also providing competitive rates.
The crew showed up today at 11a and had the work completed before 1p. They worked quickly and effectively. They also went above and beyond by fulfilling a small additional request I had. Friendly and experienced crew!
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Response from the owner · a week ago
Thank you so much for taking the time to share your five-star experience with our team. We are delighted to hear that you found the initial assessment insightful and fair, and that our on-site team delivered efficient, high-quality service. Going the extra mile for our customers is something we strive for every day, so it is wonderful to know the crew was able to accommodate your extra request. We truly appreciate your business and look forward to serving you again in the future!
Debbie Mathis3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Customer satisfaction is very important to us, and we genuinely want every customer to feel good about the work we provide.
At the time of service, our team understood that the requested work had been discussed and approved before proceeding. The job was completed as planned, and unfortunately, we were unaware of any concerns until seeing your review.
Since then, we've attempted to reach out by phone and email to better understand your concerns and learn more about where we may have fallen short. We would truly appreciate the opportunity to speak with you and see if there's anything we can do to help make things right.
Thank you again for your feedback. We value the opportunity to learn from our customers and continually improve the service we provide.
Alex ToyeLocal Guide · 14 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
The project estimator, Jacob was professional and attentive to the requirements of our project. Proposal was fair and accepted; insurance certificate was provided and the trimming team was on time when scheduled.
Trimming team worked the project areas, addressed each area removing limbs/brush and clean-up. larger limbs were cut into fireplace size for our use. Protection of plants/shrubs when limbs would fall was considered.
Very happy with the service provided.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Response from the owner · a week ago
We appreciate you taking the time to share your positive experience with our team. It is wonderful to hear that Jacob provided professional service during the estimation phase and that our crew executed the job with care, efficiency, and respect for your property. Ensuring clear communication, timely arrival, and thorough cleanup are top priorities for us, so knowing you are very satisfied with the final result means a great deal to our company. Thank you for choosing us for your project, and we look forward to working with you again in the future!
