Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Reviewers frequently praise Shine Thru for punctuality, clear communication regarding arrival times, and fair pricing for window cleaning, holiday light installation, and power washing. While many customers describe the staff as friendly and professional, low-star reviews highlight a recurring pattern of unresolved post-service issues. These complaints include property damage with subsequent lack of response to repair requests, incomplete work, and instances where employees left sites without explanation or follow-up.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
679 Google reviews we collected
Phrases our text analysis found in 583 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 583 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a wonderful job super friendly they let me know when they were coming and also when they arrived so they didn't startle me while working.”
“Easy quote, easy to schedule, efficient friendly service!”
“The process was quick and easy, and the owner and installation team were so kind and professional.”
“Highly recommend this company and the price was competitive too .”
“However, I would not recommend hiring them again to clean my windows.”
“Incredibly responsive, came right out and did the job very well and the pricing was exceptionally fair.”
“I contacted you online to call me to quote cleaning my windows.”
“Sarah and Andrew listened to what I needed and fulfilled my needs, all while sharing their cheery dispositions.”
“He also cleaned my dryer vent, a necessary maintenance task that is often ignored.”
“Professional, great work and Communicates during the process, so I’ll add reliable!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Shine Thru for 5 kinds of job. Pick one to see what they paid and said.
Troy did a great job cleaning our windows. My husband and I are so happy we called Shine Thru.
Never had windows washed before but I truly amazed as the quality of work and the respect of property by Troy, the gentlemen who did my window. Tentative date set for spring. 👍👍👍 Thank you again for a job well done. Peg Johnson, Whitman
House looks absolutely beautiful! They did a wonderful job super friendly they let me know when they were coming and also when they arrived so they didn't startle me while working... Everything looks perfect! I highly recommend them for your Holiday lighting
Great office and field staff. Sarah and Andrew listened to what I needed and fulfilled my needs, all while sharing their cheery dispositions. They smoothed any impediment, and graciously got the job done. I’m so glad my neighbor used their services and recommended them to us.
Cleaned the windows inside and out. Also cleaned the screens and windowsills. They sparkle! Fantastic job at a good price
Easy quote, easy to schedule, efficient friendly service! No problem handling the hard-to-reach windows. Will definitely be calling them back for our spring cleaning. Thanks again!
| Job | Reviews | Category typical |
|---|---|---|
| Interior & exterior window cleaning | 207 | — |
| Power/pressure washing | 102 | — |
| Gutter cleaning | 59 | — |
| Window washing | 47 | — |
| Rooftop/skylight cleaning | 26 | — |
4.9 ★★★★★ 679 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Troy did a great job cleaning our windows. My husband and I are so happy we called Shine Thru.
Very Good, helpful, friendly,
Never had windows washed before but I truly amazed as the quality of work and the respect of property by Troy, the gentlemen who did my window. Tentative date set for spring. 👍👍👍 Thank you again for a job well done. Peg Johnson, Whitman
Thanks so much, Peg! Troy and our team really appreciate your kind words. Looking forward to spring!
House looks absolutely beautiful! They did a wonderful job super friendly they let me know when they were coming and also when they arrived so they didn't startle me while working... Everything looks perfect! I highly recommend them for your Holiday lighting
Thank you so much for the awesome review! Our team loved making your house in Halifax MA look beautiful with Christmas lights and appreciate your recommendation!
Great office and field staff. Sarah and Andrew listened to what I needed and fulfilled my needs, all while sharing their cheery dispositions. They smoothed any impediment, and graciously got the job done. I’m so glad my neighbor used their services and recommended them to us.
Thank you so much for your kind words! Our team, including Sarah and Andrew, is thrilled to hear this.
Cleaned the windows inside and out. Also cleaned the screens and windowsills. They sparkle! Fantastic job at a good price
Thanks so much for the awesome review! Our team is thrilled you loved the sparkling windows and great value!
Easy quote, easy to schedule, efficient friendly service! No problem handling the hard-to-reach windows. Will definitely be calling them back for our spring cleaning. Thanks again!
Thanks so much for the awesome review! Our team is thrilled to help and looks forward to your spring cleaning!
After being under renovations for the past year, my windows were filthy. I attempted to clean them myself and was far from happy with the results. I called a local window cleaning company and was horrified with their pricing.Shine Thru, Inc. did a fantastic job at a very fair price. Looking forward to using them again in the spring.
Thanks so much for your kind words! Our team is thrilled to hear you’re happy with the service and price. Looking forward to spring!
These guys are the BEST. By far the best pricing and quality work and best of all their team is all super nice and respectful
Thank you so much for your kind words! Our team is thrilled to hear you had a great experience.
The Shine Thru crew are great and would have no hesitation recommending them for window cleaning and holiday lights. They are prompt and professional. We absolutely love the holiday lights installation. This will be our 3rd year having them hang the lights. Anytime we have an issue they quickly to respond.
Thank you so much, Joanne! I'm delighted to hear that you're happy with our window cleaning and holiday lights services. We're glad to be your choice for a second year and appreciate your recommendation.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
