Google reviewers rate Shorty Wallin Lock & Security 4.6 out of 5 based on 74 reviews, with the owner responding to 55 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and punctual, while also noting competitive pricing for services like rekeying, lock installation, and key fob programming. However, several low-star reviews cite scheduling difficulties, a lack of pre-appointment confirmation calls, and instances of overcharging or billing for services not rendered.
Google rating: 4.6 out of 5 from 74 reviews (86% five-star).
Reviews on this page: 74 Google reviews (56 with written comments).
Owner responses: the business replied to 55% of reviews.
Most recent review: June 21, 2026.
Service: Security System Installer serving Newport News, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
74 Google reviews we collected
4.6of 5
5 stars6486%
4 stars23%
3 stars23%
2 stars00%
1 star68%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
94%praise
Praise9094%
Complaints66%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3334%
Quality & results1920%
Speed & response1617%
Price & value1415%
Would recommend1010%
Honesty & trust44%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly and informative about the locks, and showed me what battery type it takes as well as help on reprogramming it in the future.”
“Great service knowledgable staff, quick and painless”
“Horrible place!”
“They’re always reliable, show up on time, and consistently offer great pricing.”
“…their key cutting and programming them to my vehicle and for a really good price my wallet could handle.…”
“Pricey”
“I would highly recommend for both run of the mill general locksmithing work as well as the more advanced business and home master keyed systems.”
“This company espouses real, Christian values, and they are honest and fair.”
praise complaint · found by our text analysis, Google review wording unchanged.
I needed 3 doors to be rekeyed, and Joseph came out to see us. He was friendly and informative about the locks, and showed me what battery type it takes as well as help on reprogramming it in the future. I also mentioned that my deadbolts were having issues actually locking, and he fixed those for me as well!
When I decide to put in a new lock for one of my doors, I’m coming back to them. Good service!
Price assessment: Reasonable price
Services: Lock rekeying
Abby Carmichael Jordan2 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
We’ve been using this locksmith for years and they’ve never let us down. They’re always reliable, show up on time, and consistently offer great pricing. Every job is handled professionally and efficiently, which is why we continue to call them whenever we need a locksmith. It’s rare to find a company you can count on year after year, but this one truly earns our trust. Highly recommended.
Price assessment: Great price
Services: Lock rekeying, Installation, Security door locks
Response from the owner · 9 months ago
Thank you for the great review. We look forward to working with you in the future.
Nate Salomonsky7 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
I was having trouble with my Honda Accord key fob not working. Michael, was friendly and took his time helping me troubleshoot what could be wrong. He figured out it was most likely an issue with the car and not the key fob and didn't charge me anything.
Response from the owner · a year ago
Glad to help. Let us know if we can help you in the future. Thanks for the review.
Patrina JonesLocal Guide · 71 reviewsiTotal number of Google reviews Patrina has written across all businesses on Google Maps, not just this one.
I haven't actually used them before but, I saw their truck in a parking lot and 10 out of 10 for business creativity. I will definitely be calling them due to them standing out with the business name!
Randy VentersLocal Guide · 154 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Competent, friendly and affordable. Everything you could want in a locksmith. They programmed the new key fob for my van and all the buttons work. Thanks, Shorty.
Response from the owner · 2 years ago
Glad to help. Thanks for stopping by.
Hollis HaynesLocal Guide · 136 reviewsiTotal number of Google reviews Hollis has written across all businesses on Google Maps, not just this one.
Lifesaver! Locked myself out a couple weeks ago while grabbing the mail, and Mr. Mike at Shorty Wallin Lock &Security came to my rescue quickly. Very professional and efficient service - had me back inside in no time! I truly appreciate the fast and friendly service, especially during such a stressful moment. Highly recommend!
Response from the owner · 2 years ago
Glad I could help you. Thanks for the great review! -Michael Wallin
