Floor refinishing service · Fresno, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
5.0★★★★★83 Google reviews · 24 photos
96%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sierra Stone Care five stars based on eighty-three reviews, noting the owner responds to all feedback. Customers describe services including cleaning, sealing, and repairing stone floors, countertops, and patios. Recurring themes highlight punctuality, professional communication, transparent pricing, and thorough cleanup that restores material appearance. One three-star review mentions a pending resolution, though the customer credits the owner for professionalism and creative problem-solving efforts.
Google rating: 5.0 out of 5 from 83 reviews (96% five-star).
Reviews on this page: 83 Google reviews (79 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: January 4, 2025.
Service: Stone Cleaning Service serving Fresno, California.
Data from Google, last updated October 29, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and reliability; weakest: value.
Sierra Stone CareStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sierra Stone Care: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sierra Stone Care: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sierra Stone Care: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sierra Stone Care: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sierra Stone Care: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars8096%
4 stars22%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
99%praise
Praise19599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4623%
Quality & results4322%
Speed & response3417%
Would recommend3317%
Communication168%
Price & value147%
Honesty & trust105%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, friendly, professional, and got done in a great amount of time!”
“Great service and fantastic looking floors when they were done.”
“The team was professional, punctual, and left my floors looking brand new.”
“We will recommend their services to all our neighbors and friends.”
“Zac and his crew showed up on time, kept us informed of their progress, walked us through the work, educated us on care/cleaning of the slate, and wer…”
“We enjoyed the process and thought the pricing was very very fair, especially considering the attention to detail.”
“Very prompt communication, very honest discussions, excellent site visit and quote.”
People customers mention
Hank16 reviews
Zach5 reviews
Jake3 reviews
Saltillo3 reviews
Zac3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KerbyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great service and fantastic looking floors when they were done. Brought all the colors back out of the tile. See before and after pics below.
Natalie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Incredibly hardworking and kind people. Arizona Stone Care provided excellent service from start to finish. The team was professional, punctual, and left my floors looking brand new. Highly recommend!
Casey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Hank and his crew worked hard and get the job done right! He had some issues with the product and tools that were used to seal our marble counter top. He worked with manufacturer and his equipment to get the high quality finished that he strives for. His Honesty and professionalism are top quality. Highly recommend!!
+ Responsiveness+ Punctuality+ Quality
sydnee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Our experience was amazing! Our floor had been pretty neglected and Arizona Stone Care brought them back to life! They were on time, friendly, professional, and got done in a great amount of time! We will continue to use them for our future maintenance of our floors!
+ Responsiveness+ Punctuality+ Quality
Julie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I can’t say enough about this amazing company, we just moved here and needed the job done quickly so we could start moving in furniture. Hank went above and beyond by squeezing us in on a Saturday/Sunday to get the job done! The floors look AMAZING, his knowledge and professionalism are off the charts. 5 stars isn’t enough!
+ Responsiveness+ Punctuality+ Quality
LynnLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
You really do get what you pay for. We worked with Hank, and his team brought our flagstone patio and walk path back from dull and dirty to pristine. The color enhancing sealer is amazing! 10 year warranty, so unlike the roll-and-fade-in-a-season sealers. Professional service, cleaned up perfectly before leaving.…
Incredibly hardworking and kind people. Arizona Stone Care provided excellent service from start to finish. The team was professional, punctual, and left my floors looking brand new. Highly recommend!
Response from the owner · a year ago
Thank you for recommending us, Natalie! We’re so glad you had a great experience with our team and love the way your floors turned out.
Casey Rhea6 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Hank and his crew worked hard and get the job done right! He had some issues with the product and tools that were used to seal our marble counter top. He worked with manufacturer and his equipment to get the high quality finished that he strives for. His Honesty and professionalism are top quality. Highly recommend!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 4 years ago
It makes us proud to know you are satisfied with our work, Casey. We're glad you are happy! Thank you for your review and for recommending our services!
sydnee freeman5 reviewsiTotal number of Google reviews sydnee has written across all businesses on Google Maps, not just this one.
Our experience was amazing! Our floor had been pretty neglected and Arizona Stone Care brought them back to life! They were on time, friendly, professional, and got done in a great amount of time! We will continue to use them for our future maintenance of our floors!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 5 years ago
It was great working on your floors, Sydnee! Natural stone floors can really look stunning with the proper care, and we're happy to provide it! Please give us a call any time!
Julie Rueter5 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I can’t say enough about this amazing company, we just moved here and needed the job done quickly so we could start moving in furniture. Hank went above and beyond by squeezing us in on a Saturday/Sunday to get the job done! The floors look AMAZING, his knowledge and professionalism are off the charts. 5 stars isn’t enough!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thanks, Julie! We're happy to help with any of your urgent needs to give you great looking floors! If you have any questions or concerns, please don't hesitate to reach out! Take care!
Lynn HLocal Guide · 51 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
You really do get what you pay for. We worked with Hank, and his team brought our flagstone patio and walk path back from dull and dirty to pristine. The color enhancing sealer is amazing! 10 year warranty, so unlike the roll-and-fade-in-a-season sealers. Professional service, cleaned up perfectly before leaving. Don't hesitate to give this company a call. Honest and reliable business.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 5 years ago
Working with you on your flagstone patio and pathway was a pleasure, Lynn! That outdoor stone can get really dingy, but we know all the right methods to bring out all those beautiful colors! Thank you for your review and please reach out in the future with any questions or comments!
Bert Armstrong3 reviewsiTotal number of Google reviews Bert has written across all businesses on Google Maps, not just this one.
Hank and his team work very well together. They are professional, polite and do their best to satisfy the customer. They take pride in their product and strive to keep their company on top. Hank has a wealth of knowledge and willingly shares it with his customers. Good team, good company.
Thank you, Bert! We have a great team of tile and grout cleaning technicians who are always looking to provide stunning results! Your kind words are very encouraging! Please keep in touch!
Jim Young7 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Arizona Stone Care cleaned and resealed 1500 sq ft of slate over the course of two days. It looks amazing! Scheduling the service with Hank was super-smooth. Zac and his crew showed up on time, kept us informed of their progress, walked us through the work, educated us on care/cleaning of the slate, and were totally professional throughout the entire process. We will definitely have them back in a few years to maintain the flooring. My wife and I were thoroughly impressed by their attention to detail and customer service. We will recommend their services to all our neighbors and friends. Thanks guys!
Response from the owner · 5 years ago
Slate is a tough one, but we're always up to the task! Making the cleaning and sealing process as smooth as we can means being thorough, quick, and informative, and we're glad we could deliver strong results! Thanks for your glowing review and your recommendation, Jim! It was awesome working with you!
Cherie Benedict3 reviewsiTotal number of Google reviews Cherie has written across all businesses on Google Maps, not just this one.
The stone care experts from Arizona Stone care just left our home and we couldn't be more pleased! Hank came out, looked over the jobs that needed to be done, and got us scheduled quickly. Zack and his team did a phenomenal job of making our stone look its best and took great care to protect the areas adjoining the stone. The grout in the kitchen area particularly was very discolored and we weren't sure it would even be possible to clean it - but they are miracle workers! It looks like new tile. Our stone shower needed a lot of TLC and the tile on the floor of the shower needed to be regrouted as it was crumbling away. It looks fantastic now.
As we saw what they could do with the original jobs we hired them for, we were so pleased that we found MORE things for them to do - we had them do the granite countertops throughout the house and refinish the stone on our barbecue as well.
Before leaving, Zack explained how to maintain the surfaces and advised us on the products that would be best suited to the stone. We will be on a maintenance plan with Arizona Stone Care to keep things looking as spectacular as they do now - they are absolutely the best.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 6 years ago
Carla, we appreciate the time you took to leave a review! Our team is always proud to show our skill with our tile flooring restoration services, and we're glad we could provide such great results for you. We're happy to have worked with you on your floors, your showers, and your countertops! Please don't hesitate to contact us again should you need our expertise in the future!