Customers consistently praise the shop for honest diagnostics, reasonable pricing, and clear communication, noting that staff avoid unnecessary repairs and explain issues in simple terms. Service speed and long-term employee retention are also frequently highlighted as positive factors. However, low-star reviews indicate recurring issues with poor phone responsiveness, unexpected price increases, and specific mechanical errors such as incorrect part installations or damage to vehicle components during service.
Google rating: 4.9 out of 5 from 921 reviews (96% five-star).
Reviews on this page: 921 Google reviews (769 with written comments, 2 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: November 10, 2026.
Service: Auto Repair Shop serving Nashville, Tennessee.
Data from Google, last updated November 11, 2026.
Star ratings
921 Google reviews we collected
4.9of 5
5 stars88496%
4 stars111%
3 stars40%
2 stars51%
1 star172%
Praise vs complaints
Phrases our text analysis found in 769 written reviews
98%praise
Praise1,59998%
Complaints402%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33621%
Honesty & trust26716%
Speed & response24815%
Quality & results23414%
Price & value22214%
Would recommend21213%
Communication1207%
What customers talk about
We read 769 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…y in simple terms for my girl brain, were so trustworthy and honest, kind and excellent from start to finish.…”
“Jim and Cole are some good people and made me feel like I could trust them.”
“…tells me that his insurance (The Cincinnati Insurance Companies) has lied to me, that he DID NOT deny the damage happened at his shop and that he woul…”
“They got me in early the next day after an hour and gave me a detailed diagnosis of what was going on with very advanced equipment.”
“Good work and especially good communications at reasonable price.”
“…it back several times- told me it was valve cover gaskets - not true- still leaking 3/17/25…”
“Literally left feeling cared for , reassured and only done what was needed and fair pricing and assured service!”
“Not only was I overcharged for parts, they didn't tell me pricing correctly.”
“Definitely recommend Simpson’s auto repair—I called them over the phone as a first time customer.”
“I cannot recommend Simpson’s Auto Repair to anyone who wants honest and reliable service.”
“But wow when I say they went over and above, explained everything that might be recommended to service my vehicle and took the time to explain why in…”
People customers mention
Simpsons46 reviews
Tony38 reviews
Jim21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Had the engine in my Hyundai cause me a lot of issues when I drove from Huntsville to Nashville. They got me in early the next day after an hour and gave me a detailed diagnosis of what was going on with very advanced equipment. Jim and Cole are some good people and made me feel like I could trust them. Recommended for quality work and diagnostics!
Patrick SlayLocal Guide · 30 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Simpson's is ALWAYS reliable and straightforward. They do NOT upsell you like all the other places. Pricing is where is should be, not crazy high like many shops. And when you see long term employees there, that says something.
Price assessment: Reasonable price
Services: Transmission, Air & cabin filter replacement, General repairs & maintenance
Burke Buchanan3 reviewsiTotal number of Google reviews Burke has written across all businesses on Google Maps, not just this one.
I had Simpsons do a pre purchase inspection on a used car and was really pleased with the outcome. They gave me a thorough review and breakdown of everything, including costs for potential maintenance and recommended items to be addressed. Gave me great piece of mind knowing professionals made sure I wasn’t buying a lemon. Tony and Jim were great help, especially considering I am out of state and they helped coordinate with the dealer. 10/10
Price assessment: Great price
Services: Service not listed
Beatie O'Connell6 reviewsiTotal number of Google reviews Beatie has written across all businesses on Google Maps, not just this one.
Hi everyone! Literally booking my appointment with Tony over the phone I just already knew this was gonna be an exceptional experience. But wow when I say they went over and above, explained everything that might be recommended to service my vehicle and took the time to explain why in simple terms for my girl brain, were so trustworthy and honest, kind and excellent from start to finish. Literally would send everyone of my friends here. Multiple of my friends heard me on the phone and were like I feel like I should switch my mechanics! Can’t say enough good things! I’m single girl and we all know what type of stigma surrounds taking our car to the shop! Literally left feeling cared for , reassured and only done what was needed and fair pricing and assured service! Thank you Tony and team!
Price assessment: Great price
Services: Auto engine diagnostic
Regan G. Wickman7 reviewsiTotal number of Google reviews Regan has written across all businesses on Google Maps, not just this one.
