Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
Sims Pest Control
4.7★★★★★ · 37 Google reviews · 4 photos
Pest control service · Albany, GA
Sims Pest Control at a glance
Reviewers of Sims Pest Control in Albany, GA, frequently praise the professionalism, punctuality, and courtesy of the on-site technicians, noting that services are effective and priced reasonably. Long-term customers highlight consistent communication and reliable scheduling for residential and commercial treatments. However, a recurring criticism involves office staff, specifically regarding unprofessional interactions and a lack of proactive contact for appointment setup or billing.
Google rating: 4.7 out of 5 from 37 reviews (84% five-star).
Reviews on this page: 37 Google reviews (22 with written comments).
Owner responses: the business replied to 81% of reviews.
Most recent review: May 24, 2026.
Service: Termite Control Service serving Albany, Georgia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
37 reviews on Google
5★31
4★3
3★2
2★1
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was kind, considerate, and extremely pleasant to work with.”
“They do great pest control services at reasonable prices”
“Happily recommend them for whatever your pest control services might be.”
“everyone I have come in contact with has been extremely professional, courteous and pleasant - and they always show up on time and do a great job.”
“They did an awesome job and the services were very affordable.”
“Honest service!”
praise complaint · found by our text analysis, Google review wording unchanged.
Abigail Sholar10 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
We recently moved into a new office space that Sim’s services, and our technician, Jason, was outstanding. He was kind, considerate, and extremely pleasant to work with. Great customer service isn’t always easy to come by, so we truly appreciated the positive experience we had with him today!
Response from the owner · 8 months ago
That’s amazing, Abigail! Thanks for the kind words!
Nancy ParkerLocal Guide · 34 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
The pest control guys who come to spray are always nice and professional. It’s the receptionist who could be more professional in how she interacts with customers. I hadn’t heard from sims pest control in months. They stopped showing up and calling every month to setup their visits. I finally received an invoice months later since the last pest control visit and received a call shortly thereafter. The receptionist was very rude and not believing me when I told her I was wondering what had happened to my services as I hadn’t heard from them in months, they just seemed to disappear. She claimed she’d called me several times and left messages. I denied this notion and she seemed to get an attitude when I told her I’d never received such calls or messages as I would’ve called back promptly to discuss services. She asked me to pay up. When I asked about scheduling our next service she said we could do that soon but after running my card, hung up and never called me back. Such lack of professionalism. I guess my months of commitment to this company as a customer means nothing as well as my money. Guess I’ll just have to take it elsewhere then…
Response from the owner · 3 years ago
Thanks very much for your feedback. We're always saddened when we learn we aren't a good fit with a customer.
Unfortunately, circumstances sometimes force us to make tough decisions regarding scheduling accounts. Sometimes, there's just not enough hours in the month, and we have to figure out way to prioritize which services get scheduled. One of the first ways we prioritize is billing status. Accounts with balances paid in full are prioritized for scheduling over accounts with unpaid balances. We try to be clear regarding our Net 30 payment terms in our service agreements so everyone is on the same page.
After reviewing your account, it appears there was an invoice from December 2022 that was unpaid until April 2023. This seems to be the reason for the interruption in your service.
As for a scheduling request following your final payment, I simply can't find a record of any such request. That doesn't mean you didn't ask to be scheduled. It just means a scheduling request was not entered. If you requested to be restarted and we dropped the ball here, please accept our apology.
Thanks again for your feedback. We wish you the best. Be blessed.
-B.
Adriaan N RoggeveenLocal Guide · 79 reviewsiTotal number of Google reviews Adriaan has written across all businesses on Google Maps, not just this one.
"We have been using Sims Pest Control for 20 years and have Never Considered Using Any Other.
Complete Service, Courteous, and Competent. Always willing to share and discuss plans, schedules, and services.
We would choose no others."
Response from the owner · 3 years ago
Thanks so much for the kind words, and thanks for so sticking with us for so long. We are continually blown away by how great our customers are.
R W DLocal Guide · 41 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
I have only been using Sims for a couple months, but so far I am very pleased with their set services and I do recommend this pest control business. More to follow as Sims continues to protect my home from bugs.
Response from the owner · 4 years ago
Thanks so much for the feedback! We're so happy you are pleased.
R JohnsonLocal Guide · 332 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
I have been a happy customer for almost 9 years. everyone I have come in contact with has been extremely professional, courteous and pleasant - and they always show up on time and do a great job. Happily recommend them for whatever your pest control services might be. and t heir pricing is fair and reasonable.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Cockroach extermination, General pest inspection, Termite inspection
Response from the owner · 4 years ago
Thanks so much for the kind words, and thank you a great 9 years!
Denise YoungLocal Guide · 48 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
I love the service but I would love more advanced notice as to when they are coming so I can make sure someone is at the house.
Response from the owner · 5 years ago
Hey Denise,
Thanks for the kind words!
Our standard notification is set to call the day before your appointment. However, we have lots of options such as scheduling you for the same day and time each month if you like. Give us a call if you want to explore some options.
Thanks again for the great feedback!
Jeanita FulmoreLocal Guide · 130 reviewsiTotal number of Google reviews Jeanita has written across all businesses on Google Maps, not just this one.
