Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate SiteOne Landscape Supply 4.6 out of 5 based on 47 reviews, with the owner responding to 4 percent of them. Customers frequently praise the store for its extensive selection of landscaping materials, plants, and pavers, along with helpful and knowledgeable staff who assist with project needs without pressure. Positive feedback also notes efficient delivery and unloading services. However, several low-star reviews criticize specific instances of unfriendly or disrespectful customer service, including staff refusing entry near closing time and rude interactions that led to cancelled purchases.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
47 Google reviews we collected
Phrases our text analysis found in 29 written reviews
How often each topic comes up in the written reviews
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at this location is very helpful and AJ is always great with the deliveries.”
“The customer service the stuff they’re not very friendly.”
“Great service.”
“Good place they nice unloading fast in 20 minutes”
“I had questions about putting in an irrigation system and Hunter answered all my questions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Everyone at this location is very helpful and AJ is always great with the deliveries.
My husband and I recently visited your business with the intention of viewing the outdoor paver displays for an upcoming pool project. As we were approaching the entrance, a gentleman informed us that the facility would be closing in two minutes. I asked whether we might briefly look at the outdoor displays, but…
Such a great place to get landscaping supplies. The staff are very helpful as well
Went in Saturday 7/15/23, Both representatives were horrible, very disrespectful to the point cancelled the sale. Worst customer service I have ever had. I will never go back to this store again. Store needs to learn how to train employees customer service!
Good selection of all your landscaping needs. Staff is very friendly and helpful.
Great place to buy materials, and plants for your next big Landscape project,,,,,awesome staff
4.6 ★★★★★ 47 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
aj is the best
Hi, thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!
They have everything your Lawn Needs & More!
Always have the plants we need
Site One Delivered!!
Helpful and knowledgeable
Everyone at this location is very helpful and AJ is always great with the deliveries.
They were very helpful! A little tough to find, but worth the effort.
My husband and I recently visited your business with the intention of viewing the outdoor paver displays for an upcoming pool project. As we were approaching the entrance, a gentleman informed us that the facility would be closing in two minutes. I asked whether we might briefly look at the outdoor displays, but the staff member repeated that the facility was closing in two minutes and then turned and walked back inside without offering assistance, alternatives, or additional information. While we understood the closing time, the interaction felt dismissive and unwelcoming. We were disappointed by the lack of customer engagement, particularly as we were interested in your products and had made a specific trip to view them. I wanted to share this feedback in hopes it may be helpful in improving future customer interactions.
Hi Sharon, thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!
The customer service the stuff they’re not very friendly.
Such a great place to get landscaping supplies. The staff are very helpful as well
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
