Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts

SiteOne Landscape Supply logo

SiteOne Landscape Supply

Landscaping supply store · Simi Valley, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%46+29.2Reliability 28%53+15Replies to reviews 8%35+2.9Momentum penalty98−0.2Experts Score= 47Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 88 outdoor lighting installersPosition by Experts Score among all companies we track in this category. · better than 3%
4.5 ★★★★★ 51 Google reviews · 6 photos
80%five-star reviews
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
May 2026latest review
📞 Call (818) 704-1772Request a call backWebsite ↗

SiteOne Landscape Supply at a glance

Customers frequently cite helpful, knowledgeable staff, competitive pricing, and a wide selection of irrigation, turf, and landscaping materials as primary benefits. Positive reviews highlight the store's clean atmosphere and ability to assist both professional and DIY customers with specific product needs. However, low-star feedback identifies recurring issues with slow service, inattentive employees, and instances where customers felt ignored or waited excessively long for assistance.

  • Google rating: 4.5 out of 5 from 51 reviews (80% five-star).
  • Reviews on this page: 51 Google reviews (20 with written comments).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: May 14, 2026.
  • Service: Outdoor Lighting Installer serving Simi Valley, California.

Data from Google, last updated November 13, 2026.

Score profile vs other outdoor lighting installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction46Reliability53Craft & service–Value–Momentum98Replies to reviews35Satisfaction: 46 (median 95)Reliability: 53 (median 93)Momentum: 98 (median 100)Replies to reviews: 35 (median 74)
SiteOne Landscape SupplyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SiteOne Landscape Supply: 46/100 on this factor. Category median: 95.C
46
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SiteOne Landscape Supply: 53/100 on this factor. Category median: 93.C
53
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SiteOne Landscape Supply: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SiteOne Landscape Supply: 35/100 on this factor. Category median: 74.D
35

Bar = this company · dark tick = category median.

Star ratings

51 Google reviews we collected

  • 5 stars4180%
  • 4 stars48%
  • 3 stars24%
  • 2 stars00%
  • 1 star48%

Praise vs complaints

Phrases our text analysis found in 20 written reviews

  • Praise2486%
  • Complaints414%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude932%
  • Quality & results518%
  • Speed & response518%
  • Price & value414%
  • Would recommend414%
  • Communication14%

What customers talk about

We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very good service from their staff and very friendly”
  • “Good service Good guys they help you we everything you need great service”
  • “Fast and friendly”
  • “Fast service, competitive prices.”
  • “Excellent Choices, Excellent Service 🙏 I Highly Recommend SiteOne Landscape Supply 👍🏼”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Juan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Slow/inattentive staff. Despite being "next to be serviced", I was made to wait for about half an hour before I simply left.

StephenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Terrible customer service. Walked in and wasn’t greeted at all. Like no hello or anything. Told them I am looking for some landscape lighting and they just ignored me. So I walked the store quickly and it’s just a mess in there. Would not recommend! There is a store called AquaFlo right across the street that’s…

Cameo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Is The BEST Place To Find All Your Landscaping Materials. Excellent Choices, Excellent Service 🙏 I Highly Recommend SiteOne Landscape Supply 👍🏼

MarkLocal Guide · 341 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Good place to get irrigation and drain pipes and Supply. Kind of hidden location. Not to hard to find if you have the address.

EricLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Site One Landscape Supply Store $$/$$$ Nice atmosphere, clean, we'll stocked, very helpful good customer service, also can order a lot of products if you do not see it in wherehouse, or in Stock. Great to know a convenient place for professional and diy, and homeowners, for lawn and garden supply turf, and…

MMSLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

Friendly, helpful employees. Fast service, competitive prices. Highly recommend for landscaping material needs.

Compare with

Photos

Customer reviews

4.5 ★★★★★ 51 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
David wolfeLocal Guide · 137 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Didn't go there.

Response from the owner · 5 months ago

Hi David Wolfe, thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!

Jose JamesLocal Guide · 19 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy vuen serviso x su personal y muy amables

Juan Cruz7 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Slow/inattentive staff. Despite being "next to be serviced", I was made to wait for about half an hour before I simply left.

Response from the owner · a year ago

Hi Juan Cruz, thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!

Stephen BurnsLocal Guide · 11 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Terrible customer service. Walked in and wasn’t greeted at all. Like no hello or anything. Told them I am looking for some landscape lighting and they just ignored me. So I walked the store quickly and it’s just a mess in there. Would not recommend! There is a store called AquaFlo right across the street that’s wayyy better. Friendly people, nice environment, clean, etc. I will be going to them at AF from now on for sure

Nelson Caceres1 reviewTotal number of Google reviews Nelson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service Good guys they help you we everything you need great service

Cameo Kneuer7 reviewsTotal number of Google reviews Cameo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Is The BEST Place To Find All Your Landscaping Materials. Excellent Choices, Excellent Service 🙏 I Highly Recommend SiteOne Landscape Supply 👍🏼

Leon Juarez Monjaras1 reviewTotal number of Google reviews Leon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gente muy hamable atentamente

Rey Flores1 reviewTotal number of Google reviews Rey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Goo

Victor MerinoLocal Guide · 40 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

😉😉😉

edwin portilloLocal Guide · 411 reviewsTotal number of Google reviews edwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Es un buen lugar para ir a comprar todo de jardinería

SiteOne Landscape Supply on Google Maps →

Business details