Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

SJB Industrial Supply logo

SJB Industrial Supply

Cleaning products supplier · Wentzville, MO · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 40 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 88 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
📞 Call (636) 856-0220Request a call backWebsite ↗

SJB Industrial Supply at a glance

Google reviewers rate SJB Industrial Supply five stars based on eighty-eight reviews, with the owner responding to all feedback. Customers frequently describe the company as friendly, dependable, and responsive, noting that staff provide quick service and go above and beyond to meet facility needs. Recurring themes include the availability of diverse industrial supplies, cleaning products, and equipment repair services, alongside a personal approach to client care. No common criticisms appear in the provided excerpts, as all listed reviews are positive.

  • Google rating: 5.0 out of 5 from 88 reviews (100% five-star).
  • Reviews on this page: 88 Google reviews (82 with written comments, 3 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Rug Cleaner serving Wentzville, Missouri.

Data from Google, last updated October 28, 2026.

Score profile vs other rug cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 96)Reliability: 99 (median 96)Momentum: 100 (median 100)
SJB Industrial SupplyRug Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SJB Industrial Supply: 100/100 on this factor. Category median: 96.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SJB Industrial Supply: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SJB Industrial Supply: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
–

Bar = this company · dark tick = category median.

Star ratings

88 Google reviews we collected

  • 5 stars88100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 82 written reviews

  • Praise10398%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2221%
  • Staff & attitude2120%
  • Would recommend2019%
  • Speed & response1716%
  • Honesty & trust1413%
  • Communication66%
  • Price & value55%

What customers talk about

We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “If you're looking for a dependable supplier who actually cares about their clients and provides personal, top-notch service, SJB is the best in the business.”
  • “He’s always friendly, helpful, and easy to work with.”
  • “I highly recommend SJB Industrial for all your industrial supply needs!”
  • “They are always responsive, provide quick service, and go above and beyond to meet our needs.”
  • “When it comes to quality, cleanliness, and overall satisfaction, we trust SJB.”
  • “Scott is fantastic at communication and being a step ahead on all orders in supplies.”
  • “SJB Industrial Supply has been great to work with, going above and beyond sourcing products at competitive prices.”

People customers mention

  • Scott 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Cody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I work maintenance in fabrication scot does a good job with supplies ps. Thanks for the coffee

Ricardo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

It’s a great company; they provide everything I needed with a fantastic attitude and a smile on their faces.

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They’re very friendly and personable people. Great people too be around and they take GREAT care of us at AHP they care about the work they do and the service they give.! Sjb thank you for everything you do.

Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

SJB Industrial is a great company to work with! They are always responsive, provide quick service, and go above and beyond to meet our needs. Dependable, professional, and easy to work with. I highly recommend SJB Industrial for all your industrial supply needs! UAW Local 2250 Wentzville, Mo.

matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I work fabrication maintenance at America's heartland packing Scott goes above and beyond to keep us stocked on supply's. p.s the coffee always comes in handy also thank you sir.

Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Would highly recommend them. They are very good at there jobs. They do cleaning at are company AHP.

Compare with

Photos

Customer reviews

5.0 ★★★★★ 88 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jay Pay3 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company! Definitely recommend! High-quality service! - Rodney

Response from the owner · 21 hours ago

Thank you, Rodney! We appreciate your recommendation and are glad you’re happy with our service. Taking care of our customers means a lot to us. Thanks for supporting SJB and our local small business! Scott Boettler President SJB Industrial Supply

Cody Tucker3 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I work maintenance in fabrication scot does a good job with supplies ps. Thanks for the coffee

Response from the owner · 21 hours ago

Hey Cody! Thank you! I appreciate you trusting me to help keep the fabrication crew stocked with supplies. Always happy to take care of you guys—and glad the coffee comes in handy! Thanks for supporting SJB! Scott Boettler President SJB Industrial Supply

Ricardo Obando1 reviewTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s a great company; they provide everything I needed with a fantastic attitude and a smile on their faces.

Response from the owner · 5 days ago

Thank you for the kind words and positive energy! We’re glad you’ve had a great experience with SJB. We appreciate your support and look forward to taking care of you again! Scott Boettler President SJB Industrial Supply

Cameron Garrett1 reviewTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They’re very friendly and personable people. Great people too be around and they take GREAT care of us at AHP they care about the work they do and the service they give.! Sjb thank you for everything you do.

Response from the owner · 6 days ago

Hey Cameron! Thank you for the kind words! It’s a pleasure working with you and the crew at AHP. We take pride in looking after our customers, and I’m glad that comes through in the service you receive. We appreciate your trust and support of our local small business! Scott Boettler President SJB Industrial Supply

James Jackson2 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly company to work with. With high quality service!

Response from the owner · 6 days ago

Hey James! Thank you! We’re glad you enjoy working with us. Our team takes pride in making things easy and giving you service you can count on. We appreciate your business and support of our local small business! Scott Boettler President SJB Industrial Supply

Katie Deatherage4 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

SJB Industrial is a great company to work with! They are always responsive, provide quick service, and go above and beyond to meet our needs. Dependable, professional, and easy to work with. I highly recommend SJB Industrial for all your industrial supply needs! UAW Local 2250 Wentzville, Mo.

Response from the owner · 6 days ago

Hey Katie! Thank you to everyone at UAW Local 2250! We appreciate your trust in SJB and the opportunity to serve you here in Wentzville. We work hard to get you what you need quickly and go the extra mile when you need a hand. Your recommendation means a lot to our local small business! Scott Boettler President SJB Industrial Supply

Larry BullockLocal Guide · 32 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company, they take good care of us here.

Response from the owner · 6 days ago

Hey Larry! Thank you! We appreciate the opportunity to take care of you and your team. As a local small business, we take pride in being someone you can count on. Thanks for trusting SJB! Scott Boettler President SJB Industrial Supply

matthew west1 reviewTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I work fabrication maintenance at America's heartland packing Scott goes above and beyond to keep us stocked on supply's. p.s the coffee always comes in handy also thank you sir.

Response from the owner · a week ago

Hey Matt! Thank you! I appreciate you and the crew at America’s Heartland Packing trusting us to keep you stocked and ready to go. We’re always happy to go the extra mile—and keep the coffee coming! Thanks for supporting our local small business! Scott Boettler President SJB Industrial Supply

Travis King2 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Would highly recommend them. They are very good at there jobs. They do cleaning at are company AHP.

Response from the owner · 2 weeks ago

Hi Travis! Thank you for the recommendation! We appreciate everyone at AHP trusting us with your cleaning needs. Our team takes pride in doing the job right and going the extra mile. Thank you for supporting our local small business! Scott Boettler President SJB Industrial Supply

Chantel Small1 reviewTotal number of Google reviews Chantel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! SJB has the best customer service around!

Response from the owner · 2 weeks ago

Hey Chantel! Thank you for the recommendation! We work hard to go above and beyond for our customers, and it means a lot to hear that it shows. We appreciate you supporting our local small business! Scott Boettler President SJB Industrial Supply

SJB Industrial Supply on Google Maps →

Business details