Esl5 reviewsTotal number of Google reviews Esl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic office. Very easy to interact with.
Skin and Cancer Institute - Tulare
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%86+24.3Replies to reviews 8%100+8.2Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 27 dermatologistsPosition by Experts Score among all companies we track in this category. · better than 58%
4.8 ★★★★★ 625 Google reviews · 24 photos
92%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Skin and Cancer Institute - Tulare at a glance
Reviewers for Skin and Cancer Institute - Tulare frequently praise the knowledgeable and friendly staff, clean facilities, and efficient appointments where patients feel heard and not rushed. Common complaints involve billing errors, inflexible payment policies for uninsured patients, and scheduling issues such as long wait times or canceled appointments. The practice maintains a 4.8 rating from 625 reviews, with the owner responding to 99% of feedback.
- Google rating: 4.8 out of 5 from 625 reviews (92% five-star).
- Reviews on this page: 625 Google reviews (373 with written comments, 8 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 22, 2026.
- Service: Dermatologist serving Tulare, California.
Data from Google, last updated October 26, 2026.
Score profile vs other dermatologists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skin and Cancer Institute - Tulare: 85/100 on this factor. Category median: 90.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skin and Cancer Institute - Tulare: 86/100 on this factor. Category median: 86.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skin and Cancer Institute - Tulare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skin and Cancer Institute - Tulare: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
625 Google reviews we collected
- 5 stars57392%
- 4 stars315%
- 3 stars30%
- 2 stars41%
- 1 star142%
Praise vs complaints
Phrases our text analysis found in 373 written reviews
- Praise43897%
- Complaints133%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude24554%
- Quality & results5913%
- Speed & response5512%
- Communication429%
- Would recommend429%
- Honesty & trust61%
- Price & value20%
What customers talk about
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Receptionist was helpful, trying to find forms for me so that I could sign, But they weren’t available.”
“The receptionist was rude, hanged up the phone on me twice.”
“He is very knowledgeable, and kind as he thoroughly and calmly explains details, leaving me feeling more comfortable in my situation.”
“I basically took antibiotics that messed up my stomach for nothing, as there was no intent of a procedure to actually remove the cyst.”
“Staff is always friendly, place is clean and the appointments are always fast.”
“Perez is really good at explaining what ypu need and treatment plans.”
“I would recommend any patient to attend their office-Thank You”
“Never again will I visit this place”
“I honestly wish I would have started coming here sooner!”
“Then followed up with a Reasonable Care plan To be carried out on my next appointment.”
People customers mention
- Perez 16 reviews
- Gloria 10 reviews
- Sean 5 reviews
- Whalen 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RoseLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Fast visit. (Which I love) Super clean. Comfortable waiting room. Great staff & great doctor. Sean is very knowledgeable.
Martha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Always look forward to these appointments. I always feel comfortable talking to Perez about what’s bothering. Highly recommend this place
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It started off that I guess I’m the only one that reads the acknowledgment form and noticed that I was supposed to get a copy and my signature would prove that I got it. The Receptionist was helpful, trying to find forms for me so that I could sign, But they weren’t available. Dan and I both love Sean Perez. He is…
Letty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a really good initial visit, I felt heard and the Doctor was very knowledgeable in answering my questions and the step needed for my care. Thank you so much!
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Make you feel comfortable. Very detailed oriented. Don't make you feel rushed at all.
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The professional staff are very kind, considerate, and friendly.I would recommend any patient to attend their office-Thank You
Photos
Customer reviews
4.8 ★★★★★ 625 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Rose MLocal Guide · 28 reviewsTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast visit. (Which I love) Super clean. Comfortable waiting room. Great staff & great doctor. Sean is very knowledgeable.
Response from the owner · 3 days ago
Hello Rose, We're truly grateful for your generous words and 5-Star rating. Your feedback means a lot to us, and we're eager to serve you again in the future. Thanks for sharing your experience!
Eugene Tripling2 reviewsTotal number of Google reviews Eugene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's was good
Response from the owner · 6 months ago
Hello Eugene, Thank you for the 5-star rating! Your support means the world to us, and we're thrilled to have exceeded your expectations.
Eileen Gonzalez1 reviewTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSean Perez One of the Best 💯🔥🔥🔥
Response from the owner · 5 days ago
Hello Eileen, Your feedback fuels our team's motivation to continue providing top-notch service to all our customers. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon and thank you for the wonderful review!
Rosaril Valenzuela1 reviewTotal number of Google reviews Rosaril has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you it was great
Response from the owner · a year ago
Hello Rosaril, Thank you so much for the 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with us.
Suzie Zamarripa2 reviewsTotal number of Google reviews Suzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWait time was a bit long but everything was good 👍🏼
Response from the owner · 2 weeks ago
Hello Suzie, Thank you for your review, we are currently working on improving our wait time and we appreciate your continued patience as we work on this and look forward to positive change in the upcoming days. We sincerely apologize for any inconvenience and disappointment you experienced during your visit. Providing excellent service is our top priority, and we regret that we fell short of your expectations on this occasion.
Martha Diaz Soto2 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways look forward to these appointments. I always feel comfortable talking to Perez about what’s bothering. Highly recommend this place
Response from the owner · 5 months ago
Hello Martha, Thank you for the 5-star rating! Your support means the world to us, and we're thrilled to have exceeded your expectations.
Rose Dalessandro4 reviewsTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt started off that I guess I’m the only one that reads the acknowledgment form and noticed that I was supposed to get a copy and my signature would prove that I got it. The Receptionist was helpful, trying to find forms for me so that I could sign, But they weren’t available. Dan and I both love Sean Perez. He is very knowledgeable, and kind as he thoroughly and calmly explains details, leaving me feeling more comfortable in my situation.
Response from the owner · 2 weeks ago
Hello Rose, We appreciate you taking the time to share your feedback! It's wonderful to hear that you enjoyed your visit with us. We look forward to welcoming you back soon for another memorable experience.
Letty Carrillo4 reviewsTotal number of Google reviews Letty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a really good initial visit, I felt heard and the Doctor was very knowledgeable in answering my questions and the step needed for my care. Thank you so much!
Response from the owner · 2 weeks ago
Hello Letty, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team.
Stephen2 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMake you feel comfortable. Very detailed oriented. Don't make you feel rushed at all.
Response from the owner · 2 weeks ago
Hello Stephen, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team.
Business details
- Address: 144 S L St, Tulare, CA 93274
- Phone: (559) 890-3150
- Website: skinandcancerinstitute.com
- Service area: Tulare, CA