Reviewers highlight the salon's diverse services, including deep tissue and lymphatic massages, facials, waxing, and nail treatments. Clients frequently praise the professional atmosphere, attentive communication, and the staff's knowledge of anatomy and skin care. However, lower-rated reviews indicate recurring issues with appointment management, specifically missed scheduled visits and unresponsiveness to phone calls. Additionally, some customers expressed dissatisfaction with the longevity and value of keratin treatments.
Google rating: 4.8 out of 5 from 42 reviews (93% five-star).
Reviews on this page: 42 Google reviews (32 with written comments, 4 with photos).
Owner responses: the business replied to 52% of reviews.
Phrases our text analysis found in 32 written reviews
92%praise
Praise3692%
Complaints38%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1128%
Would recommend1128%
Quality & results718%
Communication38%
Honesty & trust38%
Speed & response25%
Price & value25%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was friendly, easy to talk to, and offered great recommendations.”
“3rd facial with Keyla, and I can’t recommend her enough!”
“She pays close attention to detail, truly cares about her clients, and provides great education on post-op massages and aftercare.”
“…e very knowledgeable of all the services she provides and thoroughly explains things very well educated when it comes to her business and what she is…”
“Keyla has been amazing and transparent with me on how my journey is going to go with her.”
“Angela has done both my hair and my son’s hair, and she is so lovely, fast, and efficient.”
“Not only is she reasonably priced she will not do a treatment if your skin cannot handle it.”
People customers mention
Keyla6 reviews
Gigi3 reviews
Kayla3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The service was amazing! I literally love love the changes and upgrade.. Gigi did her thang and I love my pedicure.. amazing service and very friendly and professional
Price: $40–60
Services: Pedicure
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 4 days ago
Thank you, Alasa! We're so glad to hear you loved your pedicure and that Gigi made your experience special. Your kind words about our service mean a lot to us. We can't wait to welcome you back for more pampering soon!
Shaneeka Belmer7 reviewsiTotal number of Google reviews Shaneeka has written across all businesses on Google Maps, not just this one.
Definitely a one-stop shop! I absolutely love Keyla, Gigi, and their entire team! From the moment you walk in, you’re always greeted with warmth and made to feel welcomed. The atmosphere, service, and overall experience are amazing every time. I always leave feeling relaxed, refreshed, and rejuvenated! Highly recommend! ❤️
Response from the owner · 4 days ago
Thank you, Shaneeka! We’re so glad to hear you love the warmth and welcoming atmosphere our team strives to create. It’s wonderful knowing that you leave feeling relaxed and rejuvenated after each visit. We appreciate your kind words and look forward to seeing you again soon!
Betsy SanchezLocal Guide · 10 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
3rd facial with Keyla, and I can’t recommend her enough! ✨ She’s amazing! 💆♀️🤍
Price: $100–120
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a week ago
Thank you, Betsy! We're so glad to hear you enjoyed your third facial with Keyla. She truly has a special touch, and it’s wonderful to know you had such a great experience. We appreciate your recommendation and can’t wait to welcome you back for your next visit!
Nicole Dipaolo12 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I absolutely recommend the team at Skin Deep! I’ve been going here for some time and have had nothing but great experiences with everyone.
Keyla is amazing! She pays close attention to detail, truly cares about her clients, and provides great education on post-op massages and aftercare. I’ve had at-home post-op massages with her, as well as facials and deep tissue massages at her shop, and she has been wonderful every time. You can tell she is passionate about what she does!
Angela has done both my hair and my son’s hair, and she is so lovely, fast, and efficient. Because who wants to spend all day in a salon? Not me! 😂 She gets the job done while making the experience enjoyable.
Last but definitely not least, Gigi, the nail tech, was amazing! She was friendly, easy to talk to, and offered great recommendations.
Overall, the entire crew at Skin Deep is welcoming, professional, and talented. I appreciate the different services they provide and the great experiences I’ve had with each of them. I highly recommend Skin Deep to anyone looking for quality service and a team that makes you feel comfortable and well taken care of! ❤️
Thank you, Nicole! We’re so glad to hear you’ve had such wonderful experiences with Keyla, Angela, and Gigi. Your kind words about our team's dedication and service mean the world to us. It's always a pleasure to make our clients feel comfortable and cared for. We can’t wait to welcome you back for your next visit!
Ebony Pichardo10 reviewsiTotal number of Google reviews Ebony has written across all businesses on Google Maps, not just this one.
Me encantó Una limpieza facial con Kayla ella es muy profesional sabe lo que está haciendo y me dio las mejores recomendaciones y los productos para mi acné 100% recomendada ❤️
Price: $120–140
Atmosphere: Relaxing, Traditional, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Thank you, Ebony! We’re so glad to hear you loved your facial with Kayla. It's wonderful to know you found her recommendations helpful for your skin. We appreciate your kind words and your recommendation! Hope to see you back for another relaxing treatment soon.
Luz Contreras5 reviewsiTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
Got a beautiful Gel X set for a wedding from nail expert Gisele! Perfect touch for my outfit 🐅
Price: $60–80
Atmosphere: Relaxing
Response from the owner · a month ago
Thank you, Luz! We're so glad to hear you loved your Gel X set from Gisele. It sounds like it was the perfect finishing touch for your wedding outfit! We can’t wait to welcome you back for your next appointment.
L Crime2 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Excellent service Gigi is the best at pedicures! I showed her a picture of a nail design and she did it exactly the way I wanted it🤩🤩
Response from the owner · a month ago
Thank you, L Crime! We're so glad to hear that you loved your pedicure and that Gigi brought your nail design to life just as you envisioned. Your satisfaction means the world to us. We can’t wait to welcome you back for your next visit!
dalitssa friasLocal Guide · 26 reviewsiTotal number of Google reviews dalitssa has written across all businesses on Google Maps, not just this one.
Been coming for my post op massages, absolutely the best!!!!!
Response from the owner · a month ago
Thank you, dalitssa, for your wonderful review! We're so glad to hear you’ve found our post-op massages helpful. It’s always a pleasure to support your recovery journey. We can’t wait to welcome you back for your next appointment!
Scarlet Olivo3 reviewsiTotal number of Google reviews Scarlet has written across all businesses on Google Maps, not just this one.
I came here to get lymphatic massages 2 years post op to help me get my post op body back. Keyla has been amazing and transparent with me on how my journey is going to go with her. I feel very comfortable and I know i’m in good hands here. I love it truly.
Price assessment: Reasonable price
Services: Massage
Manny Severino4 reviewsiTotal number of Google reviews Manny has written across all businesses on Google Maps, not just this one.
