Google reviewers rate Sleepy Hollow Pet Ranch 4.8 out of 5 based on 604 reviews, with the owner responding to 97% of them. Positive feedback highlights friendly staff, effective grooming for dogs and cats, and regular communication updates during boarding stays. However, several low-star reviews criticize high costs for multi-day stays, delayed responses to scheduling or vaccine issues, and concerns regarding pet weight loss or inadequate care.
Google rating: 4.8 out of 5 from 604 reviews (92% five-star).
Reviews on this page: 604 Google reviews (428 with written comments, 45 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 11, 2026.
Service: Mobile Dog Groomer serving Indianapolis, Indiana.
Data from Google, last updated November 9, 2026.
Star ratings
604 Google reviews we collected
4.8of 5
5 stars55492%
4 stars285%
3 stars20%
2 stars30%
1 star173%
Praise vs complaints
Phrases our text analysis found in 428 written reviews
95%praise
Praise41395%
Complaints215%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16839%
Would recommend8921%
Quality & results6916%
Price & value348%
Speed & response276%
Communication256%
Honesty & trust225%
What customers talk about
We read 428 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…her away because she has anxiety, but the staff at Sleepy Hollow was patient with her, & once again, did an amazing job on grooming her.…”
“The people who work there were also super rude and demanding and held me and my significant other in there building until they were paid when we said…”
“We totally recommend boarding your cat or dog at Sleepy Hollow :)”
“I would stay away from this place, clearly they treat the dog owners and animals bad.”
“But the team did a great job caring for him and keeping us updated with the report cards.”
“Although the staff is very nice, the facility is awful.”
“I like the add-on offerings, which are reasonably priced.”
“Update: Nicki contacted me and apologized, refunded $90 I was overcharged, and offered for us to return with a free night and some playtime.”
“Every one was great and the registration, check in and check out process were all very easy and efficient.”
“…uld heal, and have phone records proving the owner's statement that I waited weeks to be untrue), and they told me that they noticed the rash but didn…”
“They were super friendly and communicative, and the facility is adorable.”
“When we picked our girls up they were genuinely happy to tell us all about their experiences there, especially loving the nature walk they took.”
People customers mention
Teresa6 reviews
Emily5 reviews
Hallow5 reviews
Indy5 reviews
Mary5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Easy to check in and out. Took very good care of! Everyone very nice! Nice location!!
Price assessment: Great price
Services: Cat boarding
Response from the owner · 3 weeks ago
Hi Jeff, thank you for your wonderful review! 😊 We're happy to hear you found our pricing reasonable, check-in and check-out easy, and our team friendly. We're glad your cat received great care during their stay. 🐱❤️ We truly appreciate your trust and look forward to welcoming you and your furry friend back!
C
Corrie Burroughs2 reviewsiTotal number of Google reviews Corrie has written across all businesses on Google Maps, not just this one.
Our golden retriever looks amazing after his visit! Everyone was so kind!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Thank you, Corrie, for sharing your experience! We’re delighted that our team made you feel welcome and that you were pleased with your pup’s grooming.
H
Hitesh PatelLocal Guide · 78 reviewsiTotal number of Google reviews Hitesh has written across all businesses on Google Maps, not just this one.
Left my dogs with the wonderful people at Sleepy Hollow Pet Ranch. They were well taken care of and the updates were appreciated.
Price assessment: Great price
Services: Dog boarding
Response from the owner · 2 months ago
Thank you so much for sharing your experience! 🐾❤️ We’re delighted to hear that your dogs were well cared for during their stay at Sleepy Hollow Pet Ranch. We’re also glad that our updates helped give you peace of mind while you were away. Your trust means a lot to our entire team, and we look forward to welcoming your furry friends back! 🐶✨
R
Rayanna Bibbs6 reviewsiTotal number of Google reviews Rayanna has written across all businesses on Google Maps, not just this one.
Sleepy Hollow did an amazing job with our Roxy!! We were nervous originally because the last place we had been taking her kept turning her away because she has anxiety, but the staff at Sleepy Hollow was patient with her, & once again, did an amazing job on grooming her. We will definitely be back!😁
Services: Dog grooming
Response from the owner · 2 months ago
Thank you so much, Rayanna, for sharing Roxy’s experience with us! 🐾❤️ We’re so glad our team could make her grooming visit comfortable and stress-free. We understand that grooming can be challenging for anxious pups, so our team takes the time and patience needed to help them feel safe and cared for. It means so much to know that you were happy with her grooming and plan to come back. We can’t wait to see Roxy again! 🐶✨
K
Kim Lightfoot2 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Thank you, Kim, for your kind words! 🐾 We’re so happy to hear that Alicia provided you with a wonderful experience. We’ll be sure to share your appreciation with her. Thank you for choosing us, and we look forward to welcoming you and your furry friend again! ❤️🐶
B
Beefy’s MamaLocal Guide · 15 reviewsiTotal number of Google reviews Beefy’s has written across all businesses on Google Maps, not just this one.
I love it and more importantly my dog absolutely loves going, which makes mama feel much better when leaving
Response from the owner · 2 months ago
Thank you so much, Jamie! 🐾❤️ We’re thrilled to hear that your dog absolutely loves coming to us. Knowing that your pup feels happy and comfortable here makes all the difference, and we’re glad it gives you peace of mind when you’re away. We truly appreciate your trust and look forward to seeing your furry friend again! 🐶✨
E
Emily Krogman2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
June 20-28 2026 Our cat Solstice was really nervous for his first time being boarded, and so were we! But the team did a great job caring for him and keeping us updated with the report cards. They even sent some cute photos of him and said he was super popular with the staff. He seemed so comfortable with them and happy when we came to pick him up. His fur was even softer than when he was dropped off. We totally recommend boarding your cat or dog at Sleepy Hollow :)
Price assessment: Great price
Services: Cat boarding
Response from the owner · 3 months ago
Thank you so much, Emily, for sharing your wonderful experience! We're delighted that Solstice settled in so well during his first boarding stay. We know how nerve-wracking it can be for both pets and their families, so we're glad our report cards, photo updates, and caring team helped put your mind at ease. It makes us smile to hear that Solstice became a staff favorite and went home happy—and with an extra-soft coat! Thank you for trusting Sleepy Hollow Pet Ranch with his care and for your heartfelt recommendation. We can't wait to welcome you and Solstice back for another great stay!
K
Kim Everidge10 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
They done suck a great job on my caliver king Charles. He looks so amazing! Definitely bringing him here again 💙
Response from the owner · 3 months ago
Thank you, Kim, for your kind words! We're so happy to hear your Cavalier King Charles looks amazing after his grooming appointment. Our team loves making every pet look and feel their best, and it means so much to know you were pleased with the results. We truly appreciate your trust and can't wait to welcome you and your handsome pup back again soon!
D
Diana Hall2 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
I am so happy with my experience with sleepy hollow ranch grooming! They did exactly what I asked for and she has never been happier! She is already for swimming in the river daily now. The staff are fabulous and the dogs seem extremely well taken care of, highly recommend and the pricing was excellent as well. Was our first time and so worth the drive from broad ripple…even with construction!
Services: Dog grooming
Response from the owner · 3 months ago
Thank you so much, Diana, for your wonderful review! We're thrilled to hear that you were happy with your grooming experience and that we were able to give your pup exactly the look you wanted. It means a lot to know she's ready for all her river adventures! We're also grateful for your kind words about our team, our care, and our pricing. The fact that your first visit was worth the drive from Broad Ripple—even with the construction—truly means the world to us. We can't wait to welcome you and your happy girl back again soon!
