Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Smart Comfort Heating and Air LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Smart Comfort Heating and Air LLC

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 184 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Comfort Heating and Air LLC is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than 99% of HVAC contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired Smart Comfort Heating and Air LLC for 8 kinds of job.

Smart Comfort Heating and Air LLC for install AC

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 97

All 9 Google reviews tagged “Install AC”

bLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

7/2022 Vu is my go-to guy for all my HVAC needs. He looked at a unit at my old house and found the issue immediately. He documented everything with videos and pictures. He was extremely communicative and also was able to provide a solution which he implemented while he was there. I appreciate this level of…

Customer photo from b's reviewCustomer photo from b's review
HVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They did an install for me and I am very pleased. Needed them to check something and they were responsive, on time and professional.

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
LynnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great services! Fastest and best priced in town. We use them for all of our house flips. Highly recommend!

CleaningA/C system dismantlementInstall AC+ Responsiveness+ Punctuality+ Quality
ILocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so happy I decided to call. Vu was on time, professional and very knowledgeable. He installed an A/C, furnace, and thermostat at a reasonable price. He provided quality products and quality work. He even did a minor fix on one of three units at another property. GIVE HIM A CALL. YOU WONT BE DISAPPOINTED!!! I'll…

HVAC system repairInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Tally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vu replaced my entire HVAC system last summer when my old one kept breaking down during the heat wave so I’ve been happy to not be baked alive and have a reliable system again. Though not looking forward to it, my place feels prepared for this coming summer. He kindly included an install for a return vent and an…

Customer photo from Tally's reviewCustomer photo from Tally's reviewCustomer photo from Tally's review
Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
JonathanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called for a quote to replace both AC and heating systems. Vu was on time and very knowledgeable. He performed a full inspection of our current systems, including a carbon monoxide scan of the entire house. He then provided a detailed explanation of what we could expect as far as performance from our (aging)…

Install ACHeating system installation+ Responsiveness+ Professionalism
bounnakHOMES5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Vu has been my go to HVAC professional for years. He has done installs and repairs for our business as well as our personal home. He is always professional, knowledgeable, and his services are priced well. Smart Comfort Heating and Air definitely goes above and beyond and I recommend them to everyone 👍

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Vu is very knowledgeable and professional. He replaced my whole AC units upstairs and downstairs. He’s very responsive and beat the other competitor’s quote. He got the systems up and running quickly and I’m super satisfied with the quality of this work. I love how cool and clean the air is in my home! I trust his…

CleaningInstall ACA/C system repair+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

A/C system dismantlementHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality

Price

$163-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair35$205–$942
A/C system maintenance20$39–$393
A/C system repair13$209–$793
HVAC system maintenance12$37–$295
Repair HVAC10$224–$535
HVAC duct & vent repair9$295–$1.9k
Install AC9$1.5k–$3.2k
A/C filter replacement8—

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