Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Smart Comfort Heating and Air LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Smart Comfort Heating and Air LLC

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 184 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Comfort Heating and Air LLC is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than 99% of HVAC contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Comfort Heating and Air LLC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Comfort Heating and Air LLC is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired Smart Comfort Heating and Air LLC for 8 kinds of job.

Smart Comfort Heating and Air LLC for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$224–$535
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 87

All 10 Google reviews tagged “Repair HVAC”

D3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Vu tuned up our 2 unit, 7 zone system for optimal performance. Other HVAC techs have told us to replace - Vu keeps them running smoothly by replacing worn out parts instead of the whole system. When it is time to replace, I know I can trust Vu to provide the best system available at a good price! He is reliable,…

A/C system maintenanceCleaningRepair HVAC+ Responsiveness+ Punctuality+ Quality
RowenaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Vu, is professional, friendly and have a good personality. He does not rush but give good service. I like that he has a consultation before assessing your HVAC unit. I am happy with the outcome of his visit and services.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Domingo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've known Vu for over 10 years. He's very knowledgeable in his field and an honest, hardworking individual. I highly recommend him!

CleaningA/C filter replacementHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
SherryLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So professional, responsive and competitive too. Won't use anyone else

A/C system maintenanceHVAC system maintenanceHVAC system repair
Zoe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vu is amazing!! He explains everything and does a very thorough job. You can tell he really cares about his customers.

Repair HVACThermostat repair
Betty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was an excellent service call by Smart Comfort, the technician is analytical and prepared and reviewed both of my systems with me in detail. He cleaned both units and called into Lennox to troubleshoot the ongoing evaporator coil problems plaguing the manufacturer to negotiate a cost-effective resolution. I…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Tam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Vu has been my go to technician for all HVAC/Heating and air needs. He is extremely knowledgeable, professional, dependable and responsive. I’ll always remember the first time Vu came out to service my home. It was dead summer, in Georgia heat no less! I was hosting a korean bbq dinner that evening and of course my…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
bounnakHOMES5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Vu has been my go to HVAC professional for years. He has done installs and repairs for our business as well as our personal home. He is always professional, knowledgeable, and his services are priced well. Smart Comfort Heating and Air definitely goes above and beyond and I recommend them to everyone 👍

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

A/C system dismantlementHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Thy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Punctuality+ Quality+ Professionalism

Price

$163-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair35$205–$942
A/C system maintenance20$39–$393
A/C system repair13$209–$793
HVAC system maintenance12$37–$295
Repair HVAC10$224–$535
HVAC duct & vent repair9$295–$1.9k
Install AC9$1.5k–$3.2k
A/C filter replacement8—

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