Customers praise the company for transparent pricing, efficient installations, and detailed explanations of security systems, often noting quick response times and helpful communication during the switching process. Recurring themes include the professional demeanor of sales staff and the neatness of technicians. One critic described a door-to-door sales interaction as rude and aggressive, citing frustration with the unsolicited approach despite having a flexible schedule.
Google rating: 5.0 out of 5 from 167 reviews (99% five-star).
Reviews on this page: 167 Google reviews (165 with written comments, 6 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: November 7, 2026.
Service: Security System Installer serving Newport News, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
167 Google reviews we collected
5.0of 5
5 stars16699%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
96%praise
Praise32696%
Complaints134%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8224%
Would recommend5416%
Communication4513%
Quality & results4413%
Speed & response4212%
Price & value3611%
Honesty & trust3611%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was absolutely amazing, very knowledgeable, and took the time to explain everything in a way that made sense.”
“I really appreciate the help, and I’d definitely recommend Vector Security to anyone looking to upgrade their home security!”
“NEVER AGAIN.”
“He explained all the details I needed to know and gave me a good deal.”
“I had an amazing experience with this security system, and a huge part of that was thanks to the salesman, Hank the Tank!”
“I S A A C came out to my house to install the system and was very quick and efficient and made sure I knew how to operate it before he left.”
“Great people great system great price can’t complain.”
“Honestly, the whole experience made me feel like I was getting ripped off.”
“Hank The tank showed the scam to be and offered me full protection of my home with really good gear!”
People customers mention
Hank38 reviews
Henry32 reviews
Tank26 reviews
Vector15 reviews
Martin9 reviews
Bill6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐
I recently switched from Vivint to Vector Security, and I’m really glad I did. I’m happy with the whole setup, from the cameras to the sensors on my doors and windows. I like being able to see what’s going on around the house and knowing the doors and windows are covered, too. It gives me more peace of mind when I’m away from home.
Big shoutout to HANK THE TANK for hooking me up with the system and helping me get set up. I really appreciate the help, and I’d definitely recommend Vector Security to anyone looking to upgrade their home security!
Yaw Agyarko Fening6 reviewsiTotal number of Google reviews Yaw has written across all businesses on Google Maps, not just this one.
H A N K the T A N K!!!! (Name says it alll).
God bless that guy!!! Oh man, I got a lot to say but I’ll keep it short…
He explained all the details I needed to know and gave me a good deal. His technician ISAAC came to do a seamless installation as well!! Big ups to those 2!!!
I recommend HANK THE TANK 100%
Safe haven❌❌❌ customer service very 👎🏽👎🏽👎🏽 and HANK made me see the through them. Very wonderful guy.
David Delfish3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Okay okay okay, so here we go. Started with Safe haven ADT for my security system. NEVER AGAIN. But that wasn’t my own knowledge and recognition originally. An awesome dude that goes by “Hank The Tank” man what a guy! At first I pulled into my driveway thinking “oh boy” but when he first opened his words to me explaining what I was about to go through with ADT I became very interested. Needless to say….i kicked them to the curb ASAP. Hank The tank showed the scam to be and offered me full protection of my home with really good gear! For CHEAPER and EASIER use of the app in which this company actually created, lol ironic ADT used there app with camera systems that don’t even integrate what so ever😂. I will highly vouch for the man the myth the legend him self “Hank The Tank”. Thanks man, and thank you Smart home security and vector for getting me right! Very good communication, equipment and knowledge on how to do the job CORRECTLY for an amazing price. Thanks guys. I’m too lazy to take pictures of the equipment currently but I promise you it’s awesome. And works.
Price assessment: Great price
Z Mick1 reviewiTotal number of Google reviews Z has written across all businesses on Google Maps, not just this one.
STAY AWAY FROM SAFE HAVEN!
.
Safe Haven left me beyond frustrated. In my opinion, the way they handled my security system installation was absolutely ridiculous. They wanted me to put down $200 just to get the system installed, and the whole experience left me questioning whether they knew what they were doing.
They put the alarm panel inside the washer and dryer closet without even asking if that was where I wanted it! Who thinks that's an appropriate place to install a security panel without consulting the customer first? Was also told the price will only go up.
And then there's the equipment. They're mixing a Qolsys alarm panel with Google Nest cameras, and the way they set everything up left me confused about how the system was supposed to work together. I wanted a straightforward, properly installed security system—not an installation that leaves me questioning the setup and the decisions being made.
Honestly, the whole experience made me feel like I was getting ripped off. I was about to get stuck dealing with Safe Haven, and I'm glad I found another option.
Hank the Tank and Shawn came through and showed me what good customer service actually looks like. No money down, excellent workmanship, and they actually listen to what you want. They made sure everything was installed properly and didn't put equipment somewhere inconvenient without asking.
If you're considering Safe Haven, do your homework and ask questions before signing anything. My experience was frustrating, and I would not recommend their service based on how things were handled.
Hank and Shawn, thank you for taking care of me and getting things done right! The difference in customer service was night and day.
Price assessment: Great price
Brandon Jones1 reviewiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
H A N K the T A N K really hooked me up and took care of me and broke down the entire security system and answered every question I had in depth. I S A A C came out to my house to install the system and was very quick and efficient and made sure I knew how to operate it before he left. Great people great system great price can’t complain.
Haley Roberts1 reviewiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
I had an amazing experience with this security system, and a huge part of that was thanks to the salesman, Hank the Tank! He was absolutely amazing, very knowledgeable, and took the time to explain everything in a way that made sense. What really stood out to me was that he had proof and evidence to back up everything he was saying instead of just trying to sell me something. He was honest, professional, and made me feel confident in what I was getting. You can tell he really knows his stuff and believes in what he’s selling. If you get the chance to work with Hank the Tank, you’re in good hands!
Price assessment: Great price
Stealth1 reviewiTotal number of Google reviews Stealth has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
SMART HOME SECURITY & VECTOR SECURITY DESERVES 5 STARS!
⭐⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
HANK THE TANK IS THE REAL MVP!
I couldn’t be happier with my decision to switch from ADT to Vector Security, and I have to give a HUGE shoutout to HANK THE TANK! This man made the entire transition incredibly easy with a simple, step-by-step process that took all the stress out of switching security companies. He walked me through everything, answered my questions, and made sure I understood exactly what I was getting. And here’s the kicker: Hank helped me get ALL the money I was owed back from ADT! If you’re considering switching security companies, do yourself a favor and ask for Hank the Tank because this guy is an absolute LEGEND!
One of the biggest selling points is that everything is connected through ONE integrated security system, making it easy to manage and giving me peace of mind knowing my home is protected. Even better, I paid NOTHING out of pocket to make the transition! Hank the Tank explained everything step by step and made sure the entire process was smooth, straightforward, and free of surprises. Between getting my money back from ADT and getting set up with Vector, I honestly couldn’t have asked for a better experience. Hank knows his stuff, takes care of his customers, and goes above and beyond to make sure you get the most out of your security system!
Let’s talk about the equipment because Vector did NOT disappoint! I got a lifetime warranty, lifetime service, a cool camera, and a floodlight to help keep an eye on my property. Now we’re talking about some serious home protection! You get the technology, the support, and the peace of mind that comes with knowing your system is designed to help protect what matters most. With everything integrated into one system, I feel like my house is turning into FORT KNOX! And you already know the motto: nobody messes with your house or that car! Hank the Tank helped make sure I got set up with a system that gives me confidence and an extra layer of security.
I also have to give major credit to the Vector technicians because these guys are AMAZING! They were professional, knowledgeable, respectful, and careful with my home throughout the installation. Unlike my experience with ADT, Vector’s technicians use drywall mud to address installation holes and imperfections, showing that they care about leaving your home looking good instead of treating it like just another job site. That attention to detail says a lot about a company, and it made a real impression on me. Between the quality of the technicians, the integrated system, and the care they put into their work, Vector has absolutely earned my trust.
Finally, I have to say it one more time: HANK THE TANK IS THE MAN! From making the transition from ADT ridiculously easy to helping me recover my money, explaining the system, and getting me set up with equipment and service, he made this entire experience worth every bit of praise. Add in the lifetime warranty, lifetime service, camera, floodlight, and technicians who actually care about your home, and you have a winning combination. If you’re tired of dealing with ADT and want a security company that makes the switch easy while helping you feel more secure, give Vector Security a call and ask for Hank the Tank. FIVE STARS ALL DAY LONG — HANK THE TANK FOR THE WIN!
Price assessment: Great price
Hunter Jenkins8 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Used to have security through one vision till I found out how shady it actually was now I have the perfect security system to protect my family Hank the tank took wonderful care of us and made sure we got exactly what we needed
