Customers frequently praise the company for professional installation crews, detailed design consultations, and responsive communication throughout the project. Recurring themes include punctuality, attention to detail, and helpful staff who explain product options clearly. However, low-star reviews highlight significant criticisms regarding missed delivery deadlines, installation errors requiring correction, and difficulty obtaining specific replacement parts or resolving post-purchase issues.
Google rating: 4.8 out of 5 from 102 reviews (92% five-star).
Reviews on this page: 102 Google reviews (97 with written comments, 35 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 27, 2026.
Service: Backyard Court Installer serving Fountain Valley, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
102 reviews on Google
5★94
4★4
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional crew, and they left the place cleaner than it was.”
“We had an excellent experience with Amaan from StruXure.”
“Highly recommend Amaan if you’re considering a StruXure pergola.”
“He thoroughly explained and demonstrated the different colors, materials, louver designs, features, and overall quality.”
“…great- giving their recommendations of the light placement and were quick, organized, clean, and yet respectful to our homeowner’s needs.…”
“They falsely raised our hopes with the promise of early delivery only to delay the installation.”
“He also spent a great deal of time helping us design the pergola extension for our backyard, offering thoughtful recommendations based on our space an…”
“Extremely Disappointed – Not Worth the Price or the Headache”
“…nvestment in your home, having someone who is knowledgeable, patient, transparent, and willing to spend the time to educate you makes a huge differenc…”
People customers mention
Shawn16 reviews
Eichenmuller10 reviews
Struxure9 reviews
Pergola6 reviews
Dan6 reviews
Amaan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Kiomars DavtalabLocal Guide · 26 reviewsiTotal number of Google reviews Kiomars has written across all businesses on Google Maps, not just this one.
Meeting Amon as scheduled we had a strong connection over the subject and understanding the situation as he demonstrated the products clearly and sufficiently.
There was a huge gap between the budget I had in my mind and reality when we talked and he provided me the information about the project.
I would not Hesitate to connect with him when the time comes and our financial ability would match the amount has to be spent ..
Thanks
Response from the owner · a month ago
Thank you so much for sharing your experience! 😊 We’re glad to hear that Amaan was able to connect with you, understand your vision, and clearly walk you through our products and the project details.We truly appreciate you keeping us in mind for the future, and we’ll be here whenever the time is right. We look forward to working with you when the opportunity comes! 🙌
Roberts3 reviewsiTotal number of Google reviews Roberts has written across all businesses on Google Maps, not just this one.
Very professional crew, and they left the place cleaner than it was.
Response from the owner · 2 months ago
Hello Michael,
Thank you for your wonderful review and for sharing photos of your beautiful pergola! We’re delighted to hear about your experience, as we always strive to provide the best service possible. We hope you enjoy your new outdoor space for many years to come!
Connie Truong8 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Amaan from StruXure. He came to our home and spent over five hours with us, patiently walking us through everything and making sure we fully understood the different options before making a decision.
Before meeting with Amaan, we had already interviewed another vendor and researched about six other companies online, so we had a good idea of what was available in the market. What really made Amaan stand out was his knowledge, confidence, and how strongly he stands behind the StruXure brand and the quality of its products.
He thoroughly explained and demonstrated the different colors, materials, louver designs, features, and overall quality. He also spent a great deal of time helping us design the pergola extension for our backyard, offering thoughtful recommendations based on our space and what we wanted to accomplish.
We had a lot of questions and concerns, and Amaan never made us feel rushed. He patiently answered everything in detail, addressed our concerns, and made sure we understood not only what we were getting, but also the differences in quality and construction compared with other options we had researched.
StruXure was priced higher than the other vendor we considered, so this was not a decision we made based on price alone. After Amaan’s detailed explanations, demonstrations, and the confidence he gave us in the product and its quality, we felt comfortable choosing StruXure and decided to move forward with him.
When you are making this kind of investment in your home, having someone who is knowledgeable, patient, transparent, and willing to spend the time to educate you makes a huge difference. Amaan did exactly that.
Highly recommend Amaan if you’re considering a StruXure pergola. His professionalism, product knowledge, patience, and commitment to the StruXure brand truly earned our business.
Response from the owner · a week ago
Hi Connie, thank you for your thoughtful review! We appreciate you trusting us with your project, but also for your feedback. Customer service is the most important factor in our business and feedback from our customers/StruXure family are what help us grow.
Congratulation on your StruXure - may it be the staple to your home for decades to come!
Jeff Branch2 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Very impressed with this company. The quality alone is unheard of, but the thing that separates this company from any other is the honesty and up frontness of the sales person Amaan. Highly recommended!
Response from the owner · 4 months ago
Hello Sharon,
Wow! What a great review. Thank you so much for taking the time to share your experience.
We were especially excited to share your kind words with Amaan, and he was grateful for the recognition.
Reviews like yours mean a lot because they reflect the level of care, honesty, and service we strive to provide every day.
Thank you again for your kind words.
Smart Patio Plus
Marie1 reviewiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
We had a wonderful experience at the Struxure showroom, and a big part of that was thanks to ISABEL! From the moment we arrived, she made us feel welcome and comfortable. She took the time to really understand what we were looking for, patiently walked us through the different patio options, and answered every question with expertise.
What stood out most was how genuinely invested she was in helping us make the right decision rather than simply making a sale or rushing us out. Her knowledge, professionalism, and friendly personality made the entire process so enjoyable.
Isabel is a true asset to the Struxure team, and we're grateful for all of her help. We highly recommend working with her if you're considering an outdoor living project.
Response from the owner · 4 months ago
Hello Marie,
We're so happy to hear that Isabel made your showroom visit such a positive one. She truly enjoys helping customers get informed and feel confident in making the best decision for their outdoor living space, so your recognition of her knowledge, patience, and care means a great deal to us.
At StruXure So Cal, we believe in putting our customers first and providing honest, personalized guidance. We're glad Isabel reflected those values and helped make your experience a memorable one.
Thank you for your support, we truly appreciate your kind review.
Michael VN8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Beautiful store with great product and lovely tour and customer service from Tom Huntsman
Response from the owner · 5 months ago
Thank you so much, Michael, for the wonderful review and kind words. We are so happy to hear you enjoyed the tour of our showroom and the customer service provided by Tom Huntsman. Creating a welcoming and positive experience for our guests is very important to us, and your feedback means a great deal to our entire team.
Thank you again!
Robert Rasmussen15 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Truly exceptional and experience. The team was timely, adaptive and courteous.
Response from the owner · 6 months ago
Hi Robert,
Thank you for your kind words—we truly appreciate you taking the time to share this. We’re glad our team made a positive impression, and your recognition means a lot to us.
Smart Patio Plus Team
