Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate the pet store 4.8 out of 5 based on 170 reviews, with owners responding to 41 percent of feedback. Customers frequently praise the clean facility, friendly staff, and thorough communication regarding puppy health and socialization. Many highlight the availability of grooming, boarding, and adoption services, noting that the team takes time to match breeds with families without pressure. However, some low-star reviews criticize the store for sourcing from puppy mills and refusing to accept returned pets under their no-refund policy.
Data from Google, last updated November 13, 2026.
170 Google reviews we collected
Phrases our text analysis found in 140 written reviews
How often each topic comes up in the written reviews
We read 140 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service very clean and helpful throughout the process and respectful, and courteous with all your needs”
“I recommend Smart Puppies whenever someone asks me where they should look.”
“I can't recommend them enough!”
“I had a great experience at Smart Puppies in Stamford.”
“Some of the worst in the country.”
“They were always quick to respond to my questions and made the whole process smooth and stress-free.”
“You can tell they genuinely care about the well-being of their puppies.”
“They were very helpful and answered all of our questions, which made everything so much easier.”
“And the prices are affordable compare to other places!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 170 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service very clean and helpful throughout the process and respectful, and courteous with all your needs
The most awesome place i’ve ever been too. I get to see little puppies in a humane way.
Thank you so much, Lawren! That means everything to us. Seeing the puppies happy and cared for, in a humane way, is exactly what we're here for. We'd love to see you again — and if you have a photo of your favorite, we'd love to see that too! 🐾
AMAZING!!!! Sweetest people ever and have amazing policies and they only work with humane breeders!!!!
Thank you, Caitlyn! That means the world to us. Working only with humane breeders and caring for every puppy like family is what we're all about. Come back and visit — we take appointments between 11 AM and 7 PM. 🐾
Brought my dog from there about a year ago and Jazzy my morkie is doing great. Eve actually help me with purchasing the puppy and the process was great. Would definitely recommend them to everyone.
Thank you so much, Sheena! We're so happy Jazzy is doing great — Eve remembers helping you find her. Give Jazzy a hug from us! If you have a photo of her, we'd love to see how she's grown. 🐾
I bought two of the showroom puppies in July. My experience was nothing but comfortable. Meeting the puppies, I was not pressured to rush and make a decision. The dogs were socialized with each other and humans. They got along with young children and older adults alike. They were comfortable with everyone they met upon coming to live with me. The dogs had an easy transition in that they were very supportive of one another. They almost act like actual brothers. They did not come home with any anxiety and transitioned easily. They came with all their vet records. I recommend Smart Puppies whenever someone asks me where they should look. If I were to do it again, many years from now, I would start my search at Smart Puppies again.
I had a great experience with Smart Puppies. They were always quick to respond to my questions and made the whole process smooth and stress-free. Most importantly, I brought home a happy, healthy Whoodle puppy who has been doing amazing. You can tell they genuinely care about the well-being of their puppies. I highly recommend Smart Puppies to anyone looking for a new furry family member!
Great place great puppy and great customer service
cannot recommend Smart Puppies highly enough! If you are looking for a new puppy or need any puppy-related help, this is absolutely the place to go. The gentleman who assisted me went completely above and beyond. Instead of just trying to make a quick sale, he took a genuine interest in my life. He spent a significant amount of time helping me evaluate which breed would best fit my lifestyle, ensuring that both my new puppy and I would be as happy as possible. What truly sets Smart Puppies apart from any other place I’ve been is their incredible follow-through. They didn't just hand over the puppy and say goodbye; they consistently check in to see how we are doing and are always inviting us back to visit. They genuinely care about the animals they place and the families they go to. If you want a supportive, knowledgeable, and deeply caring team to help you find your next four-legged family member, look no further than Smart Puppies!
The best puppy store in CT, I’ve been to multiple, but never felt such a comforting family vibe as in this one. I go there for cutting nails service and the way my dog is treated…. It’s amazing!! Always fast, always friendly and they have cutest little puppies ever!!!! You can always play with them and take one home! Every single one makes me fall in love with them, respect to the owner, you can tell he truly loves what’s he’s doing and all of those puppies
We truly cannot say enough amazing things about our experience getting Bamba. From the very beginning, the entire process felt so personal, thoughtful, and supportive. You can immediately tell this is a family-run business that genuinely cares about both the puppies and the families they’re going to. We spotted them through a window and our life changed! We went back again, met families who had pups there, and instantly felt comfortable because of how transparent, responsive, and kind everyone was. Throughout the process, every question we had was answered with so much patience and care, which made such a difference as first-time puppy parents. Meeting the puppies and choosing Bamba felt so natural — it was honestly love at first sight. You could tell how well socialized, loved, and cared for the puppies were from day one. Bringing her home has been one of the best decisions we’ve ever made. She is smart, affectionate, playful, and already such a huge part of our family. What really stood out to us was the support even after bringing her home. We never felt like the relationship ended once we picked her up. The check-ins, guidance, and genuine excitement about seeing her grow have meant so much to us. We are beyond grateful for the experience and recommend you to anyone looking for not just a puppy, but a breeder who truly cares. Thank you for bringing Bamba into our lives 🤍
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts