Reviewers frequently praise the salon for friendly, knowledgeable stylists who communicate effectively during cuts, color, and waxing services, noting that the pricing is often lower than high-end competitors. However, some customers report negative experiences involving rude staff interactions, unexplained closures, and cuts that failed to match provided inspiration photos. Additional complaints mention that walk-in clients may receive less detailed attention compared to those with appointments.
Google rating: 4.7 out of 5 from 718 reviews (88% five-star).
Reviews on this page: 718 Google reviews (478 with written comments, 36 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 22, 2026.
Service: Hair Salon serving Greeneville, Tennessee.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
718 reviews on Google
5★634
4★25
3★9
2★11
1★39
Reviews from Google, shown as published (original wording, unedited).
LA
Linda AlleyLocal Guide · 18 reviews
★★★★★
I got my eyebrows waxed and my daughter got her hair cut and the person that cut her hair ask my daughter every so often if she was okay with the way it was turning out because it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very kind to her
Kirsten Hensley was the one who done the work so very nice
Thank you so much for your amazing feedback, Linda! We’re thrilled to hear that Kirsten provided such a positive experience for both you and your daughter, and we appreciate your recommendation!
We appreciate your kind words, Gale! It's wonderful to hear that our stylist was able to understand your vision and deliver the look you were after. We look forward to serving you again at SmartStyle!
Awesome!!!! I love my new style!! Sarah was so much fun and gave me a great cut!!! I will be going to her from now on. I’m so excited that I finally found a stylist!! Than u Sarah… I’ll be seeing u soon!!
Price: $20–40
Services: Haircut, Fade cut
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Well-kept
Response from the owner · a week ago
Thanks a lot, Kolya! We’re thrilled to hear that you love your new style and had such a fun experience with Sarah. We can’t wait to see you again soon at SmartStyle!
Always great service & friendly stylist.Sarah is amaxing! Always happy with the cut/style.
Services: Shampoo & conditioning
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Kimberly! We’re thrilled to hear you consistently enjoy our great service and friendly stylists at SmartStyle!
Jewel is awesome. Sara is very personable, and she was able to fit me in her schedule, Sara does amazing color always looks Beautiful
Price: $60–80
Services: Custom cut, Haircut, Hairstyling, Ombre hair color
Response from the owner · 2 years ago
Hi Mary, Thank you for your feedback. We strive to provide transparent pricing and will review our website for accuracy. We appreciate your suggestion for an override option at the register and will take it into consideration for future improvements. We value your input.
At this visit, Sarah covered my grays, which were growing out of my dyed black hair (level 1). She mixed a few dyes together to achieve a level 2.5 -3. My color is fantastic! She also added the Olaplex treatment to keep my hair healthy. I got a wonderful blow dry. Very satisfied!
Thank you so much for your wonderful feedback, M Dugger! We're thrilled to hear that Sarah provided such an informative and positive experience, especially with your curly hair, and we look forward to welcoming you back at SmartStyle!
Sarah once again gave me the WOW factor after she was thru with my hair. Every time I go, it’s always better than the last. Just when I think she can’t out do the visit before, she does. WOW!!! Absolutely love my peek a boo calico colors.
Price: $200+
Services: Hairstyling, Blowdry, Hair coloring
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Lynn! We're thrilled to hear that Sara has consistently made your visits memorable and that you love your new haircut!
I came in today and Sarah was my stylist. I walked out feeling like a million bucks! Had cut, color, boliage, and eyebrow waxing. She was fantastic! Ill definitely be back!
Edit to add for customers as I saw a negative review about this specific thing... PEOPLE! There are multiple signs that indicate if the stylists are booked for the day. To come in and distract a stylist to ask questions that the answer is CLEARLY POSTED is rude to her and the customer in her chair. Sarah politely advised everyone... I wouldnt have been as nice probably if id been in her shoes. Read the sign and call to make an appointment if you want a service. Poor Sarah was ran ragged with all the people wanting a walk in. And if she's booked, no need to be snarky and say, "Well Ill just go to Super Cuts."
Im sorry Sarah had to deal with that all day!
Thank you so much, Angela! We're thrilled to hear that Sarah made you feel fantastic with your cut, color, and brow waxing. We can't wait to welcome you back to SmartStyle for your next appointment!
AWESOME JOB !!! LOVE MY HAIR SARAH THANK you 😊 I will see you on 11-6-2026
Price: $100–120
Services: Shampoo & conditioning, Long haircut, Haircut, Hairstyling, Hair coloring, Service not listed
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · a year ago
Thank you so much for your fantastic feedback, Gerri! We’re thrilled to hear you were happy with our services at SmartStyle and look forward to serving you again!
