Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

SmartWash

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 41 gutter cleaning · 5.0★ from 671 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartWash is better than 96% of gutter cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartWash is better than 99% of gutter cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartWash is better than 96% of gutter cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartWash is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartWash is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartWash is better than 100% of gutter cleaning.A
100

Reviews for your job

Customers hired SmartWash for 6 kinds of job.

SmartWash for roof cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Roof cleaning”

Mac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Smart Wash was an excellent choice for my roof cleaning. They communicated frequently before and after to ensure the process went smoothly and that I was satisfied. The workers were friendly and competent and made efforts to not damage plants or property. They followed up after the job and made a return visit to…

Great priceSoft wash cleaningRoof cleaning
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Great except the debris was left in the landscaping.

Not sureRoof cleaning
Summer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The communication was great, the crew showed up on time, they were polite, and they did a great job! I am very happy with the services and will definitely be a returning customer. I didn't think they would be able to lighten the oil stain in the driveway, but I am quite impressed! I wish I had before pics of the…

Customer photo from Summer's review
Reasonable pricePower/pressure washingSoft wash cleaningRoof cleaning
James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys were great! Showed up on time. Took care of my plants and appliances. Did great work. Friendly. Reasonably priced. What more can you ask for.

Reasonable pricePower/pressure washingSoft wash cleaningRoof cleaning
Stewart9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We use Smart Wash yearly to get leaves and debris off our roof and to clean our home exterior, porch and driveway as needed. They always do a great job and their prices are very reasonable.

Great pricePower/pressure washingRooftop/skylight cleaningRoof cleaning
pianpianito22Local Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I like these guys, they have pressure washed and cleaned the gutters at my house. They are friendly and are very responsive to my messages when I have contacted them. I would use their services again.

Reasonable pricePower/pressure washingRoof cleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 70%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Power/pressure washing122$161–$520
Soft wash cleaning44—
Rooftop/skylight cleaning39—
Roof cleaning6—
Interior & exterior window cleaning6—
Glass & mirror cleaning2—

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