Google reviewers rate Smartway Appliance Repair 4.9 out of 5 based on 1170 reviews, with the owner responding to 92% of them. Customers frequently cite punctuality, efficient diagnostics, fair pricing, and clear communication as strengths for repairs on washers, dryers, refrigerators, and ovens. Common criticisms involve high repair costs relative to replacement value, occasional missed appointments, and inconsistent technical expertise or communication from some staff members.
Google rating: 4.9 out of 5 from 1,170 reviews (98% five-star).
Reviews on this page: 1,170 Google reviews (977 with written comments, 24 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Washing Machine Repair Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
1,170 reviews on Google
5★1,143
4★10
3★3
2★4
1★10
Reviews from Google, shown as published (original wording, unedited).
KR
KK RowlandLocal Guide · 18 reviews
★★★★★
Our specialist Sasha was prompt , efficient . He communicated the problem quickly , had the needed part , and he quoted the price on the spot ! Very smooth repair and he called me in to make sure I co up of see the cycle completing normally . We like this business and their technician !
Price assessment: Reasonable price
Price: $150–200
Services: Dishwasher repair
Response from the owner · 2 days ago
Hello Kelley! Thank you for your kind review! We’re happy Sasha fixed your dishwasher quickly and made sure everything was working properly. We appreciate your trust and support!
Hello Ariel! Thank you for your review! We’re pleased you valued our advice and reliable service for your freezer repair. Your support means a lot to us!
I had a great experience with Ross. He found the problem in very less time and gave us best options and even fixed our microwave with ease.
Price assessment: Reasonable price
Services: Microwave repair
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
Hello Ashwini! Thank you for your wonderful review! We’re glad Ross could quickly identify the issue and fix your microwave. We truly appreciate your trust and support!
Ross helped us with repairing our washer. He ordered the part we needed for a great price and promptly got our washer back working. We will definitely use Smartway again they helped us in the past also. Great service! Thanks, Ross.
Services: Washing machine repair
Response from the owner · 3 days ago
Hello Jade! Thank you for your great review! We’re happy to hear Ross provided excellent service and got your washer working again quickly while keeping the repair affordable. We truly appreciate your continued support
Hello Neeraja! Thank you for your 5-star review! We appreciate your feedback and are happy to hear that everything went smoothly. Thanks for choosing us!
Sasha came out once to determine problem and again to install replacement top. He was very polite and kept me informed about when to expect repairs to be completed
Price assessment: Reasonable price
Price: $500+
Services: Stove, cooktop & oven repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Hello Debra! Thank you for your wonderful 5-star review! We’re happy to know that Sasha took great care of your stove repair and kept you updated every step of the way. We truly appreciate your feedback and are glad you had a positive experience with our service!
Hello Chris! Thank you for the 5-star review! We’re glad to hear Ross provided great service with your stove repair. We truly appreciate your support and look forward to helping you again in the future!
I had an issue with LG Fridge dispenser. The water and ice dispenser would not stop. Called SmartWay appliance repair. Edward showed on time, gave me a quote and after I agreed fixed the issue. Would recommend SmartWay appliance repair if you have an appliance issue.
Price assessment: Reasonable price
Price: $300–350
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Hello Sridhar! Thank you for your 5-star review! We appreciate your trust in SmartWay Appliance Repair and are glad Edward could resolve the issue. Thank you for recommending us!
