Julie Baker
Review from Google · view on GoogleExceptional! Son had a great experience! He has a terrible gag reflex. They were kind and took all the time with him! Wouldn't go anywhere else! Thank you!!
Smile Center Orthodontics
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%100+28.2Replies to reviews 8%52+4.3Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 45 tutoring centersPosition by Experts Score among all companies we track in this category. · better than 55%
5.0 ★★★★★ 1,255 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
49%reviews answered by the owner
Oct 2026latest review
Smile Center Orthodontics at a glance
Google reviewers rate Smile Center Orthodontics five stars based on 1,255 reviews, with the owner responding to 49 percent of them. Customers consistently describe the staff as friendly and knowledgeable, noting that the office takes time to explain treatment plans and payment options clearly. Services include braces and Invisalign, with patients highlighting the kid-friendly environment and competitive pricing. The reviews contain no recurring criticisms or low-star feedback, as all provided excerpts are positive.
- Google rating: 5.0 out of 5 from 1,255 reviews (99% five-star).
- Reviews on this page: 1,255 Google reviews (1,177 with written comments, 17 with photos).
- Owner responses: the business replied to 49% of reviews.
- Most recent review: October 27, 2026.
- Service: Tutoring Center serving South Roxana, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other tutoring centers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smile Center Orthodontics: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smile Center Orthodontics: 100/100 on this factor. Category median: 96.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smile Center Orthodontics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smile Center Orthodontics: 52/100 on this factor. Category median: 69.C
52
Bar = this company · dark tick = category median.
Star ratings
1,255 Google reviews we collected
- 5 stars1,24499%
- 4 stars111%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 1,177 written reviews
- Praise1,476100%
- Complaints20%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude74450%
- Would recommend24517%
- Quality & results21515%
- Speed & response1067%
- Communication997%
- Price & value534%
- Honesty & trust161%
What customers talk about
We read 1,177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly staff, EXCELLENT communication, and extremely thorough!”
“Highly recommend Smile Center Orthodontics, and definitely ask for Nicki!”
“They were fairly priced and very thorough in explaining the process to my daughter.”
“Started off with really messed up teeth they are looking better than ever”
“They were very efficient and well prepared to discuss cost and the entire plan based on our child’s imaging.”
“She always goes out of her way to thoroughly explain things so my child understands her treatment!”
“Friendly staff, excellent treatment and affordable payment plans.”
“I decided to go with Invisalign, and it has honestly been one of the best decisions I’ve made!”
People customers mention
- Regalado 175 reviews
- Invisalign 78 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Juliean hour ago★★★★★
Exceptional! Son had a great experience! He has a terrible gag reflex. They were kind and took all the time with him! Wouldn't go anywhere else! Thank you!!
Cassandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Staff is amazing. Office is beautiful. The Dr. is so knowledgeable and sweet to BOTH of us!
RichardLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very friendly staff, EXCELLENT communication, and extremely thorough! We love this group and will be seeing Dr. R for all five of our kids! Highly recommend!!
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were fairly priced and very thorough in explaining the process to my daughter. The doctor is highly knowledgeable and very sweet. The staff is awesome!
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly staff and clean facilities! Pricing is competitive and they didn’t recommend unnecessary additions to drive the price up.
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everyone was so kind! It was easy to get my daughter started on her braces journey!! Thank you.
Photos
Customer reviews
5.0 ★★★★★ 1,255 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Cassandra1 reviewTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff is amazing. Office is beautiful. The Dr. is so knowledgeable and sweet to BOTH of us!
Richard LatchLocal Guide · 9 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff, EXCELLENT communication, and extremely thorough! We love this group and will be seeing Dr. R for all five of our kids! Highly recommend!!
Heather Kastelein4 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were fairly priced and very thorough in explaining the process to my daughter. The doctor is highly knowledgeable and very sweet. The staff is awesome!
Travis Wisnasky4 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff and clean facilities! Pricing is competitive and they didn’t recommend unnecessary additions to drive the price up.
Baylie Borth2 reviewsTotal number of Google reviews Baylie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery nice place and kind to patients kid friendly
Amber Owen2 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone was so kind! It was easy to get my daughter started on her braces journey!! Thank you.
Mikayla James1 reviewTotal number of Google reviews Mikayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy daughter and I absolutely LOVE Melissa! She always goes out of her way to thoroughly explain things so my child understands her treatment! Melissa is the best and always makes sure my kiddo is comfortable and happy when in her chair💜💜💜
Gail Goforth3 reviewsTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMelissa was amazing and everyone was very helpful! Such a great office!
Nicci Pollard4 reviewsTotal number of Google reviews Nicci has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMelissa is amazing and always makes my daughter feel comfortable! So happy she's there!
Business details
- Address: 4218 IL-159, Glen Carbon, IL 62034
- Phone: (618) 288-7000
- Website: smilecenterorthodontics.com
- Service area: South Roxana, IL