Smith Pool | Pool Repairs, Maintenance, Renovations
Swimming pool repair service · Memphis, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 20 hot tub spasiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★274 Google reviews · 17 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Smith Pool | Pool Repairs, Maintenance, Renovations at a glance
Google reviewers rate Smith Pool five stars based on 274 reviews, with the owner responding to every comment. Customers frequently cite the company's punctuality, clear communication, and transparent pricing as key benefits. Staff are described as knowledgeable and professional when handling pool repairs, maintenance, and installations. One low-star review mentions an employee driving unsafely, though this incident appears isolated within the overwhelmingly positive feedback regarding service quality and responsiveness.
Google rating: 5.0 out of 5 from 274 reviews (99% five-star).
Reviews on this page: 274 Google reviews (213 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Hot Tub Spa serving Memphis, Tennessee.
Data from Google, last updated October 29, 2026.
Score profile vs other hot tub spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyHot Tub Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smith Pool | Pool Repairs, Maintenance, Renovations: 97/100 on this factor. Category median: 87.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations: 96/100 on this factor. Category median: 79.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations: 98/100 on this factor. Category median: 99.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smith Pool | Pool Repairs, Maintenance, Renovations: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
274 Google reviews we collected
5.0of 5
5 stars27099%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 213 written reviews
100%praise
Praise353100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1925%
Reasonable5472%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9928%
Quality & results7822%
Speed & response6218%
Would recommend4713%
Communication3710%
Price & value165%
Honesty & trust154%
What customers talk about
We read 213 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at Smith Pools are knowledgeable, helpful and easy to speak with.”
“Scott did a great job of setting up our pumps and timers for the season.”
“The technicians who came out were prompt, professional, and very thorough.”
“**I highly recommend Smith Pools and Chance to anyone seeking dependable, exceptional pool service\.”
“The installers were gracious enough to explain the process and answer my questions.”
“Smith Pool is the most reliable, professional, affordable and friendly pool and spa servicing company in the mid-south!”
“Smith Pools provides outstanding, reliable, and professional service\.”
People customers mention
Pools48 reviews
Cat4 reviews
Elaynna3 reviews
Austin3 reviews
Austen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smith Pool | Pool Repairs, Maintenance, Renovations for 8 kinds of job. Pick one to see what they paid and said.
PPatricia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The staff at Smith Pools are knowledgeable, helpful and easy to speak with. The installers were gracious enough to explain the process and answer my questions. I bought an above ground pool. It is a great pool, very sturdy and has offered a summer full of fun for friends and family. I am very thankful I chose Smith Pools.
Reasonable priceService not listed
SSarahLocal Guide · 120 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Millard and his team are terrific at keeping our pool fresh and inviting. Scott did a great job of setting up our pumps and timers for the season. And Sam of closing the pool with care. We are new customers and are very satisfied.
Reasonable price
RRonLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Best customer service…best communication…best staff! These guys have been taking care of my pool for years, and they continue to impress me!
Great pricePump repairs & installationSwimming pool filter repairSwimming pool equipment repair
HHusni9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
**Excellent Service from Smith Pools**
Smith Pools provides outstanding, reliable, and professional service\. Chance is a knowledgeable, courteous, and detail\-oriented technician who takes pride in his work and goes above and beyond to keep pools in excellent condition\.
**I highly recommend Smith Pools and…
Great priceSwimming pool liner repairService not listed
PPaigeLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Walker and his assistant did a fantastic job closing my pool. They took their time. The cover was put on correctly (tight to keep out leaves), the Polaris and other pool equipment was neatly stored away, valves properly stored, and lines cleared. I was very happy with the job.
DDoster3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are very responsive and
Detailed in what they do.they always send me a text before they come and one after they leave with pictures of what they’ve done couldn’t ask for anything else. better than any other pool service I ever had by Far!
The staff at Smith Pools are knowledgeable, helpful and easy to speak with. The installers were gracious enough to explain the process and answer my questions. I bought an above ground pool. It is a great pool, very sturdy and has offered a summer full of fun for friends and family. I am very thankful I chose Smith Pools.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Thank you, Patricia! We're glad to hear that you had a positive experience with our knowledgeable staff and installers. It’s wonderful to know that your new pool has brought so much fun to your summer! We appreciate your choice and support.
S
Sarah SiegelLocal Guide · 120 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Millard and his team are terrific at keeping our pool fresh and inviting. Scott did a great job of setting up our pumps and timers for the season. And Sam of closing the pool with care. We are new customers and are very satisfied.
Price assessment: Reasonable price
Response from the owner · Edited 6 months ago
Thank you, Sarah! We're so glad to hear that Millard, Davis, and Scott have made a positive impression while keeping your pool fresh and inviting. We appreciate your feedback and look forward to serving you further!
R
Ron AnsleyLocal Guide · 14 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
**Excellent Service from Smith Pools**
Smith Pools provides outstanding, reliable, and professional service\. Chance is a knowledgeable, courteous, and detail\-oriented technician who takes pride in his work and goes above and beyond to keep pools in excellent condition\.
**I highly recommend Smith Pools and Chance to anyone seeking dependable, exceptional pool service\.**
Price assessment: Great price
Services: Swimming pool liner repair, Service not listed
Response from the owner · a week ago
Thank you, Husni! We appreciate your kind words and are glad to hear about your positive experience with Chance and our team at Smith Pools. Your recommendation means a lot to us!
P
Paige MarshallLocal Guide · 22 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Walker and his assistant did a fantastic job closing my pool. They took their time. The cover was put on correctly (tight to keep out leaves), the Polaris and other pool equipment was neatly stored away, valves properly stored, and lines cleared. I was very happy with the job.
Response from the owner · 2 years ago
Thank you so much for your kind words, Paige! We're glad to hear that you're satisfied with the service provided by Walker and his assistant.
J
Jeanie Arnold7 reviewsiTotal number of Google reviews Jeanie has written across all businesses on Google Maps, not just this one.
They are very responsive and
Detailed in what they do.they always send me a text before they come and one after they leave with pictures of what they’ve done couldn’t ask for anything else. better than any other pool service I ever had by Far!
Response from the owner · 2 weeks ago
Thank you, Doster! We appreciate your kind words about our responsiveness and attention to detail. It's great to hear that our communication and service have exceeded your expectations. We look forward to continuing to provide you with excellent service!
D
David Guasco2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Smiths pool did an awesome job opening up my pool! They removed and folded the safety cover. Vacuumed the whole pool and adjusted the chemicals. I would definitely recommend Smiths pool to anyone! Thanks
Price assessment: Great price
Services: Pump repairs & installation
Response from the owner · a year ago
Thank you, David! We're so glad you had a great experience with our team, and we appreciate your recommendation. Enjoy your pool!
S
Sandy Reed3 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Smith Pool is the best! Always professional and courteous. And I never have to worry about them doing a great job. They always show up and show out!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Sandy! We appreciate your kind words and are glad to hear that you consistently have a great experience with our team. Your support means a lot to us!
W
Wilson Jones2 reviewsiTotal number of Google reviews Wilson has written across all businesses on Google Maps, not just this one.
