Customers frequently praise the company for punctual arrivals, thorough documentation of work, and clear communication regarding system performance and recommendations. Services include annual maintenance, surge protector installation, and heating inspections, with reviewers noting that technicians often explain findings in detail. However, some lower-rated reviews criticize incomplete service scopes, such as skipped coil cleaning steps, and long wait times for urgent repairs during peak summer months.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Emmanuel was such a help! He went above & beyond & made me feel very comfortable. He was knowledgeable, friendly, professional, kind-hearted, & trustworthy. And he got the job done!! 💯🤩👏🏻
Thank you for the kind words, and for choosing Smith Thompson!
Noel was very nice. He completed installing surge protectors on the central heat unit and the air conditioner. Very professional. He also provided photos of the installations. Thank you.
Noel is a great tech! Thank you for choosing Smith Thompson.
So Zach from Smith Thompson HVAC visited our home today for the annual maintenance visit. Awesome personality. Very good communicator. Detailed and through. Documented the work, took his time and was patient while explaining his observations. He and ST HVAC will be visiting our home in spring. 😊
Thanks, Aseem!
Dillon with Smith Thompson was here for my semiannual system maintenance. He thoroughly checked everything and made sure the heating system was operating properly. He was punctual, incredibly polite, and professional, and he documented his work and made helpful recommendations. I’m very pleased with the service.
Zach was very thorough, knowledgable and helpful. We would definitely refer him to friends and family.
Thank you for the wonderful review! We're so glad to hear he did a great job for you. Thank you for choosing Smith Thompson!
First time to use this branch but we have used security service for 29 years & history with the company has been good.
Mr. Norton, we are honored that you gave our HVAC division a try, and so glad you're happy with the service.
Always helpful and informative !
Hamza was knowledgeable, explained what he had found. Very professional and courteous.
Zach did a great job. Very professional and knowledgeable.
Very nice and well informed young man
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