Smith Thompson Home Security and Alarm Houston

Thank you, Tim! We're happy to hear that switching your security monitoring service to Smith Thompson was such a smooth and easy experience. It's especially great to know our team made a positive impression from your initial conversation through the installation and follow-up support. We truly appreciate you recognizing their friendly and helpful service. Thank you for trusting Smith Thompson with your home security needs!

Thank you, Mary, for your feedback. We understand how frustrating it can be to plan your morning around a service appointment without knowing when the technician will arrive. While our technicians work within scheduled arrival windows, we recognize that better communication about the expected arrival would have helped you plan your day. We appreciate you bringing this to our attention and will share your feedback with our scheduling team as we continue working to improve our customer experience.

Thank you so much for sharing such a wonderful review! It means a lot to know you trust Smith Thompson with both your home security and pest control needs. We're happy to hear our pest control team has been consistent with their communication and provides thorough, efficient service. It's especially great to know our technician was able to resolve your attic critter problem and identify the entry point to help prevent future issues. We're also glad he noticed the leaking water heater and brought it to your attention before it turned into a bigger problem. That kind of care and attention to detail is exactly what we love to see from our team! We truly appreciate your continued trust and support and look forward to taking great care of your home for years to come!

Thank you for the kind words! We're glad our technician provided knowledgeable and courteous service. We truly appreciate you choosing Smith Thompson!

Thank you for the wonderful review! We're glad Shawn made the sales process easy by answering all your questions, and that Jeff provided such a thorough installation experience. It's great to hear he took the time to explain everything and make sure you felt comfortable using your new security system. We truly appreciate your kind words and recommendation!

Thank you! We're glad you're happy with our pest control service and find our team thorough and helpful. We truly appreciate your recommendation!

Thank you, Lieu! We’re happy to hear your security and fire alarm installation went smoothly and that you’re pleased with your new system. It’s especially great to know you’re happy with both the professional service and affordable monitoring rates. We truly appreciate you trusting Smith Thompson with your home security and recommending us to others!

We're sorry to hear about your experience and the frustration caused by not receiving a return call after leaving multiple messages. We understand how important timely communication is, especially when you have concerns about your service. We appreciate you sharing your feedback and regret that your experience with Smith Thompson has been disappointing.