Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviews for Smooth Moves Inc indicate a 4.9-star average from 600 customers, with praise frequently citing punctuality, efficient packing, and careful handling of household goods during local and long-distance moves. Positive feedback highlights responsive communication and professional conduct, while recurring criticisms in lower-rated reviews involve unreturned calls, billing disputes, and damage to items. The company owner responded to a small percentage of these reviews.
Data from Google, last updated November 13, 2026.
600 Google reviews we collected
Phrases our text analysis found in 522 written reviews
How often each topic comes up in the written reviews
We read 522 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were friendly, helpful and went above and beyond.”
“Extremely unprofessional and wasted my entire day of moving and having to move all my plans back a day.”
“They always are very prompt and extremely nice to work with”
“10/10 would recommend and definitely plan to use in the future!”
“This move was certainly not smooth, I would NOT recommend them.”
“The staff was on time, moved quickly and did a great job.”
“Used my bathroom during the worst of the COVID epidemic.”
“…to get a bedroom of furniture moved from Jax Beach to Savannah at a fair price with zero hassles.…”
“With all the moving scams going on nowadays it is refreshing to deal with a honest group.”
“Owner was amazing about communicating, and graciously rescheduled without penalty when Uhaul didn't have a truck.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 600 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
SMOOTH MOVES INC (U.S. DOT# 1566445) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.
This is an absolute lie!!! And we have never done work for you.
The crew from Smooth Moves was amazing. Gavin, Joe & Jason took great care of us & our belongings. These guys are true professionals. Our entire house was packed up, moved 14 miles across town & unloaded in 5 hrs. They arranged every room exactly as requested & with a smile. We would give Smooth Moves 10 stars if possible.
Hey Brian, Thank you so much for the opportunity, and the great review!
These guys are the best! Gavin & Joe moved me from a third floor apartment and were beyond great. They were friendly, helpful and went above and beyond. Exceptional service and positive attitudes. Nothing but 10/10 overall. Will definitely use again and recommend to everyone!
Kajsa, Thank you so much for the opportunity.!
Had the best professional experience. I had the best time working with these guys definitely a family experience job well done.
These guys are great! They make moving easy. Excellent service all the way! Thanks again!
Would have liked to give 5 stars, but there were too many things that upset me as I was unpacking boxes. We paid a lot of money to have them finish packing up for us since we had a time crunch. What I found as I opened boxes was that many things such as my decor pieces and faux greenery and faux plants had been just stuck into boxes. They used all my throw blankets and beach towels to wrap around stuff and stick into boxes instead of wrapping things with packing material. Some of my greenery is ruined from being smashed down into a box with a lot of other stuff. The crew was very good with loading and unloading. But I’m not super pleased with how much of my things were packed up. If we hadn’t been super time constrained, I would’ve packed my things much more carefully. No complaints on the moving part, but the packing part could definitely be improved.
They always are very prompt and extremely nice to work with
Thank you Lisa for taking the time to write us a review. We appreciate your business and look forward to working for you again in the future!
Moving sucks... But they made it better! Owner was amazing about communicating, and graciously rescheduled without penalty when Uhaul didn't have a truck. The two movers, Ty & Travon were absolutely amazing!!! They were polite and professional. The two of them has moving down to a science working swiftly and efficiently to load & unload the truck. This included playing Tetris with the furniture to fit everything in the elevator. They were careful with all of our fragile items and took excellent care to protect the furniture. These guys made a move that would have taken us all day to only 4hrs (including loading and unloading). Things took a bit longer than planned due to our first Uhaul dying on the side of the road, making us an hour late. They were very patient about it. I can't say enough good things about this company and their movers...if we ever move again, they are who we would use to help. Thank you guys for making a rough move so much easier, we truly appreciate you!!!
Damien, Thank you for taking the time to leave us a review. We work hard to make sure every move is a smooth process and we are happy you had a great experience, thank you for your business and we look forward to working for you again in the future!
These movers were prompt, friendly, and very efficient. Highly recommend.
Patrick, Thank you so much for the opportunity and the great review!
Don't know about the service because they didn't return my voicemail. I left my name and number.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts