Customers frequently cite rapid arrival times, efficient service, and clear communication regarding lock repairs, rekeying, and vehicle key fob reprogramming. While technicians are often described as professional and helpful, recurring complaints involve unexpected fees disclosed only upon arrival and a lack of warranty for vehicle work. Some reviewers also note instances where technical errors required external repair or where customer service interactions felt lacking in empathy.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Did great job very nice and polite
We're glad to hear you had a positive experience with us at Snap & Crack Locksmith!
Came quick and made the process easy
Hi Cheryl, We're really glad we could get to you quickly and make everything simple. Thanks for choosing us!
Nick was very nice and got the two locks done quickly.i was happy with his work.
We're really glad to hear Nick was able to help you out quickly! We appreciate you choosing Snap & Crack Locksmith 😁
Very nice guy. Was quick and efficient. Very much appreciated
Hey John, We’re really glad we could help out and get you back on track quickly! We appreciate you sharing your experience and letting us know our service made a difference.
Great response time, communication, and work performed.
Nick did a great job on rekeying the locks at my new place. Very personable and professional.
Hi Marcia, We're really glad Nick could help you get settled in with your new locks! Thanks for choosing Snap & Crack Locksmith for your rekeying.
Nick did a great job installing my door lock. Would definitely recommend!
We're really glad to hear Nick was able to help with your door lock, Janet! Your recommendation means a lot to us here at Snap & Crack Locksmith.
Jack was GREAT! Talked us through what was happening! Thanks Jack!!
Hi Micki, We’re really glad Jack could walk you through everything and help out! Thanks for choosing Snap & Crack Locksmith.
NIck was wonderful. We had an old lock broken and unable to secure our front door. He tried many ways to resolve and ultimately was able to work up a solution. Until we could get the door repaired. He was kind and thoughtful. Cleaned up after the work. Tested is great. And really knew his stuff. Thanks to Nick we felt safe here at night. Carol & Cheryl.
Hi Carol & Cheryl, We're really glad Nick was able to help you both out and get your front door secured! Thanks for taking the time to leave us your experience.
Helped us in a pinch at a good price.
Hi Carolyn, We're really glad we could be there for you when you needed it and get you sorted at a fair price. We're always happy to help at Snap & Crack Locksmith!