Photography service · Austin, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty94−0.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#184 of 201 photographersiPosition by Experts Score among all companies we track in this category. · better than 9%
4.9★★★★★761 Google reviews · 24 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Snappr Photography holds a 4.9 rating from 761 reviews, with customers frequently citing easy booking, punctual photographers, and quick photo delivery for family, corporate, and event shoots. Recurring themes include affordable pricing and responsive communication, though the owner replied to only 7% of reviews. Lower-rated excerpts highlight a pattern of poor post-booking support, including delayed or missing photos, unaddressed technical issues, and difficulties obtaining refunds or speaking with customer service representatives.
Google rating: 4.9 out of 5 from 761 reviews (94% five-star).
Reviews on this page: 761 Google reviews (642 with written comments, 68 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: September 27, 2026.
Service: Photographer serving Austin, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other photographers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Snappr PhotographyPhotographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Snappr Photography: 85/100 on this factor. Category median: 99.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Snappr Photography: 84/100 on this factor. Category median: 99.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Snappr Photography: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Snappr Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Snappr Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Snappr Photography: 20/100 on this factor. Category median: 62.D
20
Bar = this company · dark tick = category median.
Star ratings
761 Google reviews we collected
4.9of 5
5 stars71494%
4 stars263%
3 stars51%
2 stars20%
1 star142%
Praise vs complaints
Phrases our text analysis found in 642 written reviews
98%praise
Praise1,05398%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29527%
Speed & response20119%
Quality & results18417%
Would recommend16215%
Price & value11411%
Communication949%
Honesty & trust232%
What customers talk about
We read 642 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…quick and straightforward, and the team was extremely responsive and helpful, especially given the short notice and the specific access requirements f…”
“The booking process was quick and straightforward, and the team was extremely responsive and helpful, especially given the short notice and the specif…”
“Taskrabbit was too slow so I searched online and found Snappr.”
“We had an excellent experience with Snappr while coordinating photography coverage for three events in London.”
“If its a real business its one of the worst run enterprises I have dealt with in 30 year of owning a business.”
“Highly recommend Jie if you're looking for a great photographer in Paris.”
“Can't recommend enough.”
“I found the snappr website easy to navigate and very affordable.”
“We finally got a few call backs but they could not turn the picture around fast enough or way too expensive.”
“The photographer (Bert) was communicative, prompt to arrive and very helpful.”
“Snappr took my money and when myself and the photographer they found me had issues they did not respond to any of our requests for help.”
“We hired Jie for a family photoshoot in the courtyard of our Paris apartment, and he did an amazing job capturing genuine, natural moments of everyone.”
“From our experience this business seems like a scam.”
People customers mention
Photographer12 reviews
London7 reviews
Snapper6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGiovanna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had an excellent experience with Snappr while coordinating photography coverage for three events in London. The booking process was quick and straightforward, and the team was extremely responsive and helpful, especially given the short notice and the specific access requirements for our venues.
Ann provided…
Great price
CCLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was the second time our family used Snappr. The first was in New York and this time was in Toronto. The booking was easy and our photos by Rahad turned out great! He had to deal with 6 elderly folks from 72-92 so he was patient and very efficient. We got the photos a couple days later - complete with also with…
TTamaraLocal Guide · 168 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Gabriel B was absolutely a dream coming true! We traveled from Colorado to Florida to have our wedding beach pictures taken by Lido Beach. Gabriel was very accommodating to our needs, telling us what to do, extremely helpful and felt like a photoshoot with a friend which made our experiment much better .
Great price
MMissy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We use Patrick for engagement photos and they were absolutely stunning. He was there ahead of time and we got our pictures back within a day.
Great price
WWilliam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fantastic shoot with Jie!
We hired Jie for a family photoshoot in the courtyard of our Paris apartment, and he did an amazing job capturing genuine, natural moments of everyone. On top of that, we received all of our photos the very next day! Highly recommend Jie if you're looking for a great photographer in Paris.
Great price
DDevin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is my 2nd time to use Snappr! Was happy got the same photographer as last time! Kymberley is OUTSTANDING!!!!
Easy to book at the last minute, she offered suggestions of her location and time to capture the pics I wanted!!!!
Would highly recommend using Snappr!
We had an excellent experience with Snappr while coordinating photography coverage for three events in London. The booking process was quick and straightforward, and the team was extremely responsive and helpful, especially given the short notice and the specific access requirements for our venues.
Ann provided outstanding support throughout the process, and the photographer was professional, punctual, and easy to coordinate with. Everything ran smoothly, and we truly appreciated the team’s attention and flexibility. We would gladly use Snappr again for future events!
Price assessment: Great price
Response from the owner · a month ago
Thank you for the wonderful feedback! Coordinating three events on short notice with specific venue requirements is no small task, and we're thrilled the booking felt easy and everything ran smoothly. It was a pleasure supporting you, and we'd love to be part of your next events!
C
C LLocal Guide · 19 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
This was the second time our family used Snappr. The first was in New York and this time was in Toronto. The booking was easy and our photos by Rahad turned out great! He had to deal with 6 elderly folks from 72-92 so he was patient and very efficient. We got the photos a couple days later - complete with also with Black and White (which we didn't expect). Old folks very happy with the result and he got some very nice candid shots as well.
Response from the owner · a month ago
It means so much to have your family come back to Snappr — from New York to Toronto is quite the journey and we are so glad the experience was consistent both times. We hope to be there for the next one too!
T
Tamara Saad Elmasri-MorrisLocal Guide · 168 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Gabriel B was absolutely a dream coming true! We traveled from Colorado to Florida to have our wedding beach pictures taken by Lido Beach. Gabriel was very accommodating to our needs, telling us what to do, extremely helpful and felt like a photoshoot with a friend which made our experiment much better .
Price assessment: Great price
Response from the owner · 2 months ago
Traveling all the way from Colorado for your wedding beach photos and having such an accommodating and friendly experience at Lido Beach sounds absolutely wonderful. We are so glad it felt like a photoshoot with a friend and congratulations on your wedding!
M
Missy Russo10 reviewsiTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
We use Patrick for engagement photos and they were absolutely stunning. He was there ahead of time and we got our pictures back within a day.
Price assessment: Great price
Response from the owner · 2 months ago
Congratulations on your engagement! We are so glad Patrick was able to capture such a special milestone for you both. Stunning photos and same day turnaround — that is exactly what we strive for. Wishing you both all the best!
W
William Mallari3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Fantastic shoot with Jie!
We hired Jie for a family photoshoot in the courtyard of our Paris apartment, and he did an amazing job capturing genuine, natural moments of everyone. On top of that, we received all of our photos the very next day! Highly recommend Jie if you're looking for a great photographer in Paris.
Price assessment: Great price
Response from the owner · 2 months ago
Genuine and natural family moments captured in the courtyard of your Paris apartment with photos delivered the very next day sounds like an absolutely perfect shoot. So glad the experience was so wonderful!
D
Devin Henson6 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
This is my 2nd time to use Snappr! Was happy got the same photographer as last time! Kymberley is OUTSTANDING!!!!
Easy to book at the last minute, she offered suggestions of her location and time to capture the pics I wanted!!!!
Would highly recommend using Snappr!
Price assessment: Great price
Response from the owner · 3 months ago
Coming back for a second time and getting the same photographer is such a wonderful thing to hear! So glad the last minute booking felt easy and that the location and timing suggestions made all the difference. We hope to work with you again soon!
M
Megan Roldan8 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
We had a great experience. Allana was easy to work with and professional. Our kids loved her and asked to do another shoot with her next time :) The photos that we received back were even better than we hoped for and it's huge value compared to the other mini-sessions we have done. The hour was more than enough time!
Price assessment: Great price
Response from the owner · 3 months ago
So glad your photographer was so easy to work with and that the kids loved her enough to ask for another shoot! Photos that exceeded expectations and great value compared to other sessions is exactly what we love to hear.
T
Traci KingLocal Guide · 16 reviewsiTotal number of Google reviews Traci has written across all businesses on Google Maps, not just this one.
Snappr made capturing our family photos so easy while on vacation. Shaun was our photographer and was amazing. We had a very large group and he did great even with the little kids.
Response from the owner · 3 months ago
Handling a very large group including little kids while on vacation sounds like no easy feat and we are so glad your photographer rose to the occasion and made capturing those family photos so easy!
K
Kostas papanikolaou5 reviewsiTotal number of Google reviews Kostas has written across all businesses on Google Maps, not just this one.
I reached out to Snappr to help coordinate a surprise proposal for my sister in law while her and her boyfriend were traveling to Amsterdam. They were very responsive and quick to find me someone who could meet our needs. The photographer (Bert) was communicative, prompt to arrive and very helpful. While I wouldn't say the photos are the level of formal or touched up you are going to get hiring someone for a formal event, they look very nice especially for the price and are a great way to have someone with a nice camera while traveling. I would definitely use this company again.
Response from the owner · 5 months ago
Coordinating something like a surprise proposal from afar is not easy, so we are really glad the process felt smooth and responsive for you. It is great to hear everything came together on the day and that the photos captured the moment in a meaningful way. Thanks for trusting Snappr with something so special.
