Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts
Google reviewers rate Snell Automotive 4.8 out of 5 based on 46 reviews, with the owner responding to 7% of them. Customers frequently praise the shop for honest pricing, thorough explanations, and same-day service availability for repairs like brakes and cooling systems. While most feedback highlights friendly communication and transparency, a recurring criticism notes that conducting vehicle intake from the parking lot was perceived as poor customer service during health concerns.
Data from Google, last updated November 13, 2026.
46 Google reviews we collected
Phrases our text analysis found in 39 written reviews
How often each topic comes up in the written reviews
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest, good people who do incredible work, and are amazingly efficient.”
“super kind people they were quick getting my problem diagnosed!”
“I can always count on excellent service and careful attention to my concerns from the great folks at Snell’s’s”
“Their transparency, fair pricing, and genuine care for doing right by people sets them apart.”
“nice and honest people who won't overcharge you”
“If you're looking for an automotive shop that treats you with respect and operates with integrity, I highly recommend Sherry and Snell's Automotive.”
“…experience with Snell Automotive, they were able to fit me in on the same day for cooling system repair and a brake job, provided great communication…”
“…he same day for cooling system repair and a brake job, provided great communication about the repairs required, I will definitely be back…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 46 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I can always count on excellent service and careful attention to my concerns from the great folks at Snell’s’s
super kind people they were quick getting my problem diagnosed!
Thank you very much, we appreciate you and glad we could help.
Had a good experience with Snell Automotive, they were able to fit me in on the same day for cooling system repair and a brake job, provided great communication about the repairs required, I will definitely be back
Thank you so much for coming to our shop. We are looking forward to working with you in the future.
Best place in the world. Honest, good people who do incredible work, and are amazingly efficient. They are honest and fair with their prices. You will not find a better auto shop in Memphis.
As always Rebekah, it is a pleasure. Thank you for being a loyal customer.
I use my truck for my business, they got me in and out same day. Super friendly, would highly recommend!
Very kind, and understanding
Very reliable. Customer service was perfect. Great communication.
My husband’s truck was brought to Snells to be fixed and Snells was very thorough and walked us through every step of the process and made sure we understood what needed to be fixed to ensure it was safe to drive again. They made sure to let us know when another issue was found and was very transparent throughout the whole process. Good people. Truck is back in working order after a few days at their shop. Recommend 100%
Sherry Was very hepful. Highly recommend snells
Great service!! Fixed the problems and had me back on the road in no time. Highly recommend
Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts