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Society of Illustrators

Museum · New York, NY · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%88+24.8Replies to reviews 8%4+0.3Momentum penalty72−2.8Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 17 book illustratorsPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 488 Google reviews · 24 photos
79%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Society of Illustrators at a glance

Google reviewers rate the museum 4.7 out of 5 based on 488 reviews. Visitors frequently praise the rotating exhibits, intimate atmosphere, and top-floor bar, noting that staff are often knowledgeable illustrators. Common criticisms include the $18 admission fee being perceived as high relative to the quantity of artwork displayed, as well as reports of inaccessible facilities for disabled guests and occasional unfriendly interactions with personnel during events.

  • Google rating: 4.7 out of 5 from 488 reviews (79% five-star).
  • Reviews on this page: 488 Google reviews (252 with written comments, 57 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Book Illustrator serving New York, New York.

Data from Google, last updated October 29, 2026.

Score profile vs other book illustrators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.

Satisfaction70Reliability88Craft & service–Value–Momentum72Replies to reviews4Satisfaction: 70 (median 81)Reliability: 88 (median 83)Momentum: 72 (median 100)Replies to reviews: 4 (median 30)
Society of IllustratorsBook Illustrators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Society of Illustrators: 70/100 on this factor. Category median: 81.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Society of Illustrators: 88/100 on this factor. Category median: 83.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Society of Illustrators: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Society of Illustrators: 4/100 on this factor. Category median: 30.F
4

Bar = this company · dark tick = category median.

Star ratings

488 Google reviews we collected

  • 5 stars38779%
  • 4 stars7515%
  • 3 stars133%
  • 2 stars41%
  • 1 star92%

Praise vs complaints

Phrases our text analysis found in 252 written reviews

  • Praise9992%
  • Complaints98%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6257%
  • Would recommend1514%
  • Price & value1413%
  • Quality & results109%
  • Speed & response44%
  • Honesty & trust33%

What customers talk about

We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I wasn't up for a drink in the morning but there's a nice bar at the top floor.”
    “The older white men who get pushy if not rude at the draw ins is not a place worth doing sketches.”
  • “if you love caricatures, children's illustrated books, or any of their discussions gallery showings, i highly recommend this museum for all art lovers.”
  • “Really kind staff, fair warning the door is locked they have to buzz you in.”
    “Admission is too expensive.”
  • “It was great a very interesting art and excellent experience.”
  • “The museum is not too big and you can finish it fairly fast if you’re casual about it.”
  • “Received a very unexpected and uncomfortable call from Society of illustrators that made me question the integrity of this institution.”

People customers mention

  • Gorey 5 reviews
  • Rockwell 5 reviews
  • Yorker 5 reviews
  • Manhattan 3 reviews
  • Pass 3 reviews
  • Museum 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

SiobhanLocal Guide · 355 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Sweet museum in a private type home. They change their exhibits often always something new to see.

Customer photo from Siobhan's reviewCustomer photo from Siobhan's reviewCustomer photo from Siobhan's reviewCustomer photo from Siobhan's review
jayLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

One of my favourite museums in Manhattan. I met my childhood author R.L Stine there. Super grateful to have them in the city.

MelLocal Guide · 304 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

A wonderful niche museum. The temp exhibitions were great and the bartender was so awesome and many of the staff are illustrators and designers themselves so they are so informed and passionate about the work! I'll be back :) oh! And there is an outside patio that is lovely in the late summer

Customer photo from Mel's reviewCustomer photo from Mel's reviewCustomer photo from Mel's review
bellaLocal Guide · 1,358 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

this was a while ago but this is an interesting museum. i should have known that they would have comics! i'm not a fan of comic characters. but it was interesting to see everything and how they used to look. they have them in the main floor and they downstairs. then the second floor have women artists comic strips…

AugustoLocal Guide · 624 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

It’s a joy to see up close the creativity and technical proficiency of the artists, especially in a time when AI-generated work is becoming commonplace. I just wish the different levels were more ADA-accessible. Reserve with Culture Pass to obtain free admission.

NaomiLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A small unique museum, I enjoyed the variety of illustration styles, you can see all of it in 45 minutes. I came in at 11 as it opened and I had some space and quiet to enjoy the art works. Easy to get to with public transportation, decent ticket price. I wasn't up for a drink in the morning but there's a nice bar at the top floor.

Photos

Customer reviews

4.7 ★★★★★ 488 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Siobhan OdonnellLocal Guide · 355 reviewsTotal number of Google reviews Siobhan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sweet museum in a private type home. They change their exhibits often always something new to see.

jay desaiLocal Guide · 23 reviewsTotal number of Google reviews jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of my favourite museums in Manhattan. I met my childhood author R.L Stine there. Super grateful to have them in the city.

MelLocal Guide · 304 reviewsTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A wonderful niche museum. The temp exhibitions were great and the bartender was so awesome and many of the staff are illustrators and designers themselves so they are so informed and passionate about the work! I'll be back :) oh! And there is an outside patio that is lovely in the late summer

bellaLocal Guide · 1,358 reviewsTotal number of Google reviews bella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

this was a while ago but this is an interesting museum. i should have known that they would have comics! i'm not a fan of comic characters. but it was interesting to see everything and how they used to look. they have them in the main floor and they downstairs. then the second floor have women artists comic strips and they were funny! the third floor had tales from the crypt and mad magazine. not my taste either but very nice work. its in the dining area. this museum looks like a brownstone? very new york. i also loved the portraits going up the stairs. i would come back here. i had a great time.

Augusto PaulinoLocal Guide · 624 reviewsTotal number of Google reviews Augusto has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s a joy to see up close the creativity and technical proficiency of the artists, especially in a time when AI-generated work is becoming commonplace. I just wish the different levels were more ADA-accessible. Reserve with Culture Pass to obtain free admission.

  • Visited on: Weekend
  • Wait time: No wait
Magda TeterLocal Guide · 233 reviewsTotal number of Google reviews Magda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A hidden gem in NYC. Great exhibits and great drinks.

Naomi GoldsteinLocal Guide · 44 reviewsTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A small unique museum, I enjoyed the variety of illustration styles, you can see all of it in 45 minutes. I came in at 11 as it opened and I had some space and quiet to enjoy the art works. Easy to get to with public transportation, decent ticket price. I wasn't up for a drink in the morning but there's a nice bar at the top floor.

gidi shenholzLocal Guide · 172 reviewsTotal number of Google reviews gidi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Interesting for ilustrators. Nice showrooms and very good works

SamanthaLocal Guide · 16 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience at our first figure drawing

Danny HLocal Guide · 215 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We loved our visit to this place. Excellent selections of different illustrations to check out. Didn’t expect to find actual full bar upstairs. Got a patio to hangout with your drinks as well. Very cozy museum hidden in a very busy neighborhood. Free entry is available through the Culture Pass with library.

  • Visited on: Weekday
  • Wait time: No wait
  • Reservation recommended: Yes

Society of Illustrators on Google Maps →

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