Ear piercing service · Loveland, CO · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 49 piercing studiosiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★223 Google reviews · 24 photos
100%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Solana Studios: Permanent Jewelry & Piercings at a glance
Customers describe the studio as clean and welcoming, noting that staff are punctual, patient, and thorough in explaining piercing procedures and aftercare. Reviews highlight the extensive jewelry selection and the ability to accommodate children and groups. One recurring criticism involves poor communication regarding the costs of adjusting permanent jewelry purchased at an art show, which led to unexpected charges.
Google rating: 5.0 out of 5 from 223 reviews (100% five-star).
Reviews on this page: 223 Google reviews (211 with written comments, 45 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 7, 2026.
Service: Piercing Studio serving Loveland, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other piercing studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyPiercing Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Solana Studios: Permanent Jewelry & Piercings: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Solana Studios: Permanent Jewelry & Piercings: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Solana Studios: Permanent Jewelry & Piercings: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
223 Google reviews we collected
5.0of 5
5 stars222100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 211 written reviews
99%praise
Praise29599%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10937%
Would recommend6722%
Quality & results6321%
Communication248%
Speed & response196%
Price & value93%
Honesty & trust72%
What customers talk about
We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I do appreciate her being very helpful in terms of aftercare and want the best for you when it comes with ear health.”
“I’ll definitely be back and highly recommend her studio for piercings”
“I’ve gotten a few piercings here now and Mo always does a great job.”
“She takes time to explain everything and the space is very warm and inviting.”
“…ear lobe was pierced but Monique was able to gently hold space while quickly working through the next piercing so we could make sure both ears were pi…”
“Great selection, great price and a great experience!”
“The team is not only insanely knowledgeable, but they genuinely care about your comfort, safety, and making sure you leave LOVING your new piece.”
People customers mention
Monique34 reviews
Heidi6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Lexi9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Stopped at a farmers market today and met these girls! At first, I didn’t plan on getting anything but the kindness of the two women today gave me no choice to want to shop what they’re doing. Hedi gave me an anklet and made me feel so confident. I love it! I will DEFINITELY be returning. 10/10 recommend!! And the…
I had an ear curation done with Monique and she was amazing! She helped me pick out new jewelry that looked great together. I do appreciate her being very helpful in terms of aftercare and want the best for you when it comes with ear health. I loved how detailed oriented she was and clean she was during my appointment. She is a true professional and I look forward into coming back. I highly recommend!
Ryan Caruthers4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I’ve gotten a few piercings here now and Mo always does a great job. She takes time to explain everything and the space is very warm and inviting. I’ll definitely be back and highly recommend her studio for piercings
Response from the owner · a month ago
Hey Ryan! Thank you for supporting Solana. Love your new look! Super cute!
Love Naturally3 reviewsiTotal number of Google reviews Love has written across all businesses on Google Maps, not just this one.
Monique was so awesome!
A month ago, while traveling from out of town, I went to Solana Studios: Permanent Jewelry & Piercings due to a piece of jewelry that was causing harm to one of my piercings that I have had for three decades. She took time to examine my piercing for any serious damage and helped me find a new beautiful earring that would help keep my piercing stay open but would be comfortable enough to wear while healing.
I am still rocking the beautiful piece of jewelry that I bought there and I have healed up well. So happy and sincerely grateful to have fallen into such caring, kind, capable and safe hands! I wholeheartedly recommend this awesome woman owned business! Big Hugs Monique!
🌿🪷🌊⛰️🌊🪷🌿
🌬️🎐🪭⛩️🪘🎶🔥
Kimberly Cunningham10 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Poor communication and disappointing customer service
I purchased an anklet from Solana Studios at the Sculpture Park art show on August 9th for around $80. Within a few days, it started sliding below my ankle bone and becoming painfully tight. When I purchased it, they made it seem like I could come back to Solana Studios for an adjustment if needed, and it was never explained that I would be charged $25 for it.
I booked an appointment at their studio, which was then canceled because they said they would be at an event downtown and told me I could come there instead. I drove over, spent about 45 minutes looking for their booth, and couldn’t find them. I called the studio with no answer. When I came in for my rescheduled appointment the next day, I was told they had decided not to attend the event. A simple text would have saved me a lot of time and frustration.
When my anklet was finally adjusted, I was charged $25, reduced to $21.39 after I questioned it. I was told the gold had stretched, even though the anklet had been very loose to begin with.
Overall, this was a very frustrating experience and I feel the communication and customer service were extremely poor. I would not recommend this business to my friends or family.
Response from the owner · a month ago
Hi Fiona, thank you for sharing your experience. We’re genuinely sorry that this situation was frustrating for you. We do, however, want to clarify a few details, as there are some important differences between what occurred and what is represented in this review.
When you purchased your anklet from us on August 9th, you selected a piece from our cut-piece inventory, which is why you received the $160 anklet for $80. At the time of fitting, you confirmed that you were happy with the fit and that it felt great before leaving.
Several weeks later, you decided you wanted the fit changed and booked an appointment for an adjustment. A few days before that appointment, we were notified that a market date had been changed on us & caused a scheduling conflict with your appointment. Unfortunately this was outside of our control as we were committed to this market prior to your appointment. We contacted you, apologized for the inconvenience, and offered to either reschedule your studio appointment or have the adjustment done at an outdoor market. You chose the market option.
Unfortunately, that market was then canceled at the last minute by the market/city organizers. This is where we absolutely take responsibility: in the chaos surrounding the last-minute cancellation, we failed to personally notify you that the market had been canceled. We should have communicated that to you, and we sincerely apologize for that.
You then rebooked your appointment and came into the studio for the adjustment a few days later. Our policy is that adjustments to the fit are subject to a fee when a customer has approved the original fit and later decides they would like it changed. This policy was disclosed during the booking process, and there was no request made in advance to have the fee waived. The $25 adjustment fee was ultimately reduced to $21.39 as a courtesy.
We understand that you may have been disappointed with the experience, and we are sorry for the communication lapse surrounding the canceled market. However, we also want to be transparent with future customers reading this review: the adjustment was not a charge for fixing a defective piece, nor was your original appointment simply canceled because we “decided not to attend” an event. There were two separate scheduling changes, both outside of our control, followed by one communication mistake on our part.
After seeing your review, we personally reached out to you by both phone and text because we wanted the opportunity to speak with you directly, understand your concerns, and see if there was anything further we could do to make things right. Unfortunately, we did not receive a response.
We are a family run small business, doing our best. This business supports two local families & we genuinely value our customers and take feedback seriously. Thank you for giving us your feed back here, we wish you the best.
Devaney B4 reviewsiTotal number of Google reviews Devaney has written across all businesses on Google Maps, not just this one.
Monique was so sweet and did an amazing job! She really took her time and was patient with helping me decide how to design the piercings on my ears. Highly recommend and will be going back! 🤗
Response from the owner · a month ago
LOVE! It was my pleasure. Can't wait to see you again soon.
Gracie Forth1 reviewiTotal number of Google reviews Gracie has written across all businesses on Google Maps, not just this one.
We just had such a great experience getting my daughters piercing! We will definitely be back and I can't wait to do some permanent jewelry next time! Thank you for making my daughters day and doing such a phenomenal job :)
Response from the owner · 2 months ago
Of course, it was so nice to meet you both, See you soon!
