Google reviewers rate Solar Maintenance Pros 4.8 out of 5 based on 563 reviews, with the owner responding to 12% of feedback. Positive comments highlight punctuality, efficient panel cleaning, clear communication, and professional installation processes. However, recurring criticisms involve missed appointments, lack of follow-up on repairs, and difficulty reaching customer service after contracts expire.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
My panels use to be scheduled two times per year. Now I have to call to schedule. And now they missed my scheduled cleaning by two days. No call, nothing. Guess I will have to call them AGAIN.
Beware!! Communication was good until they got paid. I use to get updates on my project until they got paid and then it just stopped. They would even change appointments or not show up without calling or informing me. They left a bunch of trash on my yard and roof after install. I cleaned up the yard already and the ones I can reach on my roof but there’s still trash up there that I couldn’t reach. I’ve been trying to get them to come out with no luck. They haven’t even showed me how the system works until now. There’s also pipes now on my roof and ground stakes on the side of my yard that looks awful and hazardous.
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you experienced, especially regarding the lack of communication after your installation. We understand how important it is to feel informed throughout the entire process, and we apologize that we fell short of those expectations. Thank you as well for taking the time to speak with me. I appreciate the opportunity to better understand your concerns and work toward a resolution together. I'm glad we were able to get your post-installation appointment scheduled so our team can walk you through the monitoring app and answer any questions you have about your system. We've also scheduled a visit to clean up the remaining debris and review the other installation concerns you mentioned so we can make sure everything is properly addressed. We genuinely appreciate your patience and the opportunity to earn back your confidence. Thank you for bringing these concerns to our attention, and we look forward to getting everything resolved for you.
Just had Justin Beck in my home discussing the whole solar panel thing. He made understanding the value, the process and the installation very easy to understand. He has also been very clear and accurate about following up services. I would highly recommend him and his staff. Every person whom I have had interaction with at this company has been very kind and professional. Again, highly recommend.
Thank you so much for taking the time to leave such a kind review. Reading feedback like this truly means a lot to our team. We enjoy creating an experience where customers feel informed, supported, and taken care of every step of the way. As your Lifetime Energy Partner, we look forward to being here for you long after the initial conversation. We truly appreciate your recommendation and support.
The guys that came out did a great job! They took lots of care when getting on my roof. The panels look amazing. Thank you to Katherine for everything. She got me scheduled and reassured me that the crew would carefully inspect, clean and I would get a report on their visit. Update: Stopped using this company after I had several broken tiles. They were the only company that has ever been on my roof. I was given several free cleanings and never redeemed them.
Solar Maintenance Pros cleaned my 53 panels this past week. As usual they were on time and worked efficiently. And I just looked at my app to see production and the change is amazing. The blue bars show what I imported from the grid and yellow bars show what I sent to the grid. It's easy to tell when they came.
If I could give a zero I would. Sat around all day waiting, they never showed. Confirmed the appointment by email in advance as well. This is the second time; neither time have they had the courtesy to let us know in advance. Congratulations Solar Maintenance Amateurs, first 1 star I have ever given.
UPDATE: AS OF 6.26.2025 STILL NO FIX! SENT AMOTHER TECH OUT SAME DIAGNOSTICS AND NO CONTACT AFTER. They installed solar years ago for me. Did 24 panels. They have had to replace panels and cell cards but it is always a fight and hassle. Now I have 3 bad panels (they installed Canadian not USA made) they will only replace with different size and different color. They will not recommend any other companies to do what they can not do. So now I have 1 non working panel (for about 8-12 months) and 2 under-producing that should be covered under warranty (but cant match the size or color) that I'll have to have replaced my another contractor. When this company first started it was a great company and all about customer service, i recommended to everyone. Now it's "this is what we will do take it or leave it, we really don't care". Or they also said "We are not able to give you a company that might have one, they only thing we can advise is that you try to source the module online somehow." Be careful with their warranty you may find yourself sourcing the panel online. 🛑🛑🛑DO NOT BUY FROM @solarnegotiators .🛑🛑🛑 or use this sister company solar maintenance pros. Owned by solar negotiators here's my experience I've recommended this company to everyone I know I even did a commercialfor them, but today my opinion has changed DO NOT BUY FROM HERE!! I repeat DO NOT BUY FROM HERE PLEASE!!! they told me my entire system would be covered under a Warranty. To day 5 years later my system wasn't communicating with my app to show any issues and when the tech came out from @solarmaintenancepros he said since my system was 5 years old the part needing replaced would be $388.00 and not covered under warranty. So when they sold it to me they LIED AND WAS UNTRUTHFUL! So please DO NOT SUPPORT THIS COMPANY! and to everyone I recommended @solarnegotiators to I APOLOGIZE! I had no idea they would do this in the future.
It was easy to call and schedule the appointment. They called to confirm the day before and also called when they were on their way the day of. After they were done, they emailed me a report with pictures of my panels before and after they cleaned them. Great job!
I was very disappointed with my experience with solar Maintence pro. We signed a year contract and immediately canceled it when the year was up. We’ve spent a lot of money in repairs with them and had to call countless times to get someone out to repair our system and it still is not working. They have good people in customer service that talk a good talk, but nothing ever got fixed and we still had to pay them. I would not recommend using this company.
Don’t expect this company to continue serving your system. They will stop whenever they feel like it, with no notice. Poor business model. While each individual contract WAS for one year only, SMP had been servicing our system for MANY years. After MANY years of happy service they stopped returning my emails and phone calls. After weeks of trying to get ahold of them to schedule our service, finally someone actually talked to us and told us that they were not renewing our contract and were not accepting "New" customers. I was not a NEW customer! And why no one from this company would communicate, and not simply ghost us, is completely beyond me.
Thank you for your feedback. Solar Maintenance Pros offers contracts of various lengths, and it appears that your contract was only for one year, during which all cleanings were completed as outlined in the contract. At this time, we are unable to accept new commercial panel cleaning contracts due to capacity constraints. We are committed to ensuring that all existing clients receive the highest level of timely service. I sincerely apologize for any inconvenience this may cause and wish you the best in finding a company that can assist you at this time.