Customers frequently praise the company for its professional installation, clear communication, and transparent pricing during the initial sales and setup phases. However, recurring complaints highlight significant difficulties with post-installation support, including slow response times to service requests, unresolved warranty issues, and lack of follow-up on repairs. These mixed experiences result in a 4.7 rating from 223 reviews, with the owner responding to 88% of feedback.
Google rating: 4.7 out of 5 from 223 reviews (89% five-star).
Reviews on this page: 223 Google reviews (189 with written comments, 14 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: September 17, 2026.
Service: Solar Service serving Vista, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
223 reviews on Google
5★199
4★8
3★2
2★0
1★14
Reviews from Google, shown as published (original wording, unedited).
MO
Melissa Overton3 reviews
★★★★★
Our experience with Solar Symphony has been deeply troubling, and we would strongly caution anyone considering entering into a contract with this company. We had our solar system installed approximately four years ago and it was covered by a 25-year warranty. Unbeknownst to us, the system was not producing adequately at the end of 2025, and in March 2026 we received an $829.82 bill from Southern California Edison. In April, we discovered that seven of our panels were not producing. When we contacted Solar Symphony, Claudio told us there would be a charge of $695 for the first two hours of a technician's time and $245 for each additional hour. We were confused because we were still within our 25-year warranty. When we questioned the charges, we were told that the equipment was under warranty but the labor was not. Before agreeing to send a technician, Claudio repeatedly wanted to know how we intended to pay for the service.
After weeks of very limited communication, a technician finally came out on June 8, but the problem was not fixed. On June 30, we were told additional testing was needed and another technician came out on July 20, at which point our entire system was turned OFF. We followed up again on August 12, and five days later were told that someone would come out September 7 and that they believed the optimizers needed to be replaced. Finally, on September 8, a technician arrived and replaced the failed optimizers. This entire process took 5 months, during which we were paying for a solar system that was not functioning properly while our electricity costs have greatly increased. We are now on pace to receive an additional bill of $1,418.56 from Southern California Edison when our net energy metering is settled again in 2027.
Most astonishingly, we then received an invoice for $2,410.00 from Solar Symphony. The invoice contains no detailed description of the work performed, the number of hours billed, or an itemized explanation of the charges. There is nothing in our contract stating that we would be responsible for paying to repair our system while it was still within the 25-year warranty period.
We are now preparing to file a complaint with the California Contractors State License Board so that our experience can be independently reviewed. We are posting this review because we believe potential customers should know about our experience with Solar Symphony's warranty and service process before entering into a contract with them.
Response from the owner · a month ago
Melissa, we would like to clarify several important points so that anyone reading this review has the complete context.
When you contacted us, you reported that seven panels were not producing properly. Our technicians made multiple visits and performed the diagnostic testing requested by SolarEdge. Each stage required additional manufacturer-directed testing before SolarEdge would authorize replacement of the affected equipment.
Before the first technician was dispatched, the service terms were provided in writing. On April 23, we explained that the rate would be $695 for the first two hours and $245 for each additional hour, and that if the problem was determined to be related to Solar Symphony's workmanship, there would be no charge.
Patrick later confirmed in writing that you would proceed and pay by credit card, while noting his belief that the issue was likely a wiring problem rather than failed equipment. That distinction, workmanship versus equipment failure, was what determined whether the service would be billable, and it is what the testing was intended to establish.
The final diagnosis confirmed that this was not a Solar Symphony wiring or installation defect. Under SolarEdge Case #7215683, the manufacturer identified failed optimizers and ultimately approved nine optimizers for replacement under its equipment warranty. The signed agreement does not state that a manufacturer equipment warranty includes 25 years of free diagnostic or replacement labor.
No charge was passed on to you for those nine optimizers. The manufacturer's replacement units were not delivered to us until September 15. Rather than leave your system waiting for another week, our technician used nine optimizers we had available and completed the replacement on September 8, the same day SolarEdge authorized the affected units for replacement.
The $2,410 invoice is for labor only and corresponds directly to the rate disclosed before service was authorized: $695 for the first two hours plus seven additional hours at $245. No equipment was billed.
Your concern regarding the level of detail on the original invoice is fair, and we have since issued an itemized invoice showing the work performed and the labor billed.
The manufacturer equipment warranty was honored, the failed equipment was replaced at no equipment cost to you, and the system was restored to operation.
We welcome an independent review of the complete file. The signed agreement, correspondence showing the service terms and authorization, SolarEdge case documentation, service records, and itemized invoice are all available for review.
To discuss the documentation directly, please contact me at [email protected] or 760-278-7747.
Claudio Salinas
Thank you, Katya! We're glad you had a great experience with us. It was a pleasure working with you, and we're always here if you need anything.
Sinsi Carrillo
General Manager
Solar Symphony Construction, Inc.
Best service , quality installation I will recommend
Solar symphony construction inc.
Response from the owner · 4 months ago
Thank you so much, Juan! We're really glad to hear you had a great experience with us. Quality installations and outstanding service are what we strive for every single day, and your recommendation means the world to the entire Solar Symphony team.
We're here for you anytime you need us!
Sinsi Carrillo
General Manager
Solar Symphony
Everyone at solar Symphony were very friendly to work with. Especially Billy he is very professional and very patient. I am super happy with my solar panels and totally recommend this company.
Response from the owner · a month ago
Esther, thank you so much for the kind words! We're really glad you had such a positive experience with our team, and Billy will be thrilled to hear this. His patience and professionalism are qualities we truly value at Solar Symphony.
We're so happy your solar panels are working great. Thank you for recommending us — we're here whenever you need us.
Sinsi Carrillo
General Manager
Solar Symphony Construction, Inc.
Very helpful personal to work with. The job was excellent on my property. I'm glad and thankful to everyone who worked on the solar panels and the whole system. Thank you guys for making it happen.
Response from the owner · a month ago
Jaime, thank you so much for the kind words! We’re really happy that the installation went well and that the whole team made a positive impression. It means a lot to everyone at Solar Symphony to know that our work is appreciated.
We’re here whenever you need us.
Sinsi Carrillo
General Manager
Solar Symphony Construction Inc
Solar Symphony has a great representative name Fady. He was detailed and goal oriented every step of the way. He made sure I received a Tesla 3 battery for my solar panels. I am saving energy to my own battery!!!
Response from the owner · 3 months ago
Marvin, thank you for sharing your experience on Google as well! Fady's attention to detail and follow-through are qualities that truly set him apart, and we're so glad they made a difference for you.
Storing your own energy with a Tesla Powerwall is such a great feeling — and you're just getting started! Thank you for trusting Solar Symphony, and don't hesitate to reach out if you ever need anything.
Sinsi Carrillo
General Manager
Solar Symphony Construction, Inc.
Fadi and fernado, best people, super professional, they know how to speak, and know how to use there words. They have helped us to get information in order to get solar panels, they helped us and gave us super simple and easy step by steps. This Company is Great!
Response from the owner · 3 months ago
Angel, thank you so much for the kind words! We're thrilled to hear that Fady and Fernando made the process so clear and easy to follow — breaking things down into simple steps is exactly what we strive for, especially when it comes to a big decision like going solar.
We'll make sure they both see your review — feedback like this truly motivates the whole team. Thank you for trusting Solar Symphony, and welcome to the family!
Sinsi Carrillo
General Manager
Solar Symphony Construction, Inc.
Thank you for your professionalism and quick response time
Response from the owner · 9 years ago
Hi Javad,
Thank you for taking the time to share your amazing experience with everyone! We are so pleased that you've had a wonderful experience with us! We look forward to seeing you again in the near future.
My family couldn’t be happier with how everything turned out. Fady took the time to explain the process, never made us feel rushed, and was always available whenever we had questions. Now that our solar system is installed, we’ve seen a big drop in our electric bill, which is exactly what we were hoping for. It’s nice working with someone who actually follows through and keeps their word. I definitely recommend reaching out to Fady if you’re thinking about going solar.
Response from the owner · 3 months ago
Sadeer, thank you so much for sharing this — and we're thrilled to hear your family is already seeing a real difference in your electric bill! That's exactly the outcome we work so hard to deliver.
Fady takes great pride in being available, transparent, and following through on every commitment he makes — so it's wonderful to hear that your family felt that every step of the way. We'll make sure he sees your kind words!
Thank you for trusting Solar Symphony and for recommending us. We're here for your family anytime you need us!
Sinsi Carrillo
General Manager
Solar Symphony
⭐⭐⭐⭐⭐
We couldn’t be happier with our experience with Solar Symphony. Fady was knowledgeable, honest, and always took the time to answer our questions. He kept us informed every step of the way and made the entire process stress-free.
A big thank you as well to Omar, our project manager, who did an excellent job coordinating the installation and making sure everything stayed on track.
Our solar system has been performing great, our electric bill has decreased significantly, and being able to monitor everything through the Tesla app has been a huge plus.
If you’re considering going solar, we highly recommend Solar Symphony. Thank you, Fady and Omar, for making this such a positive experience!
Response from the owner · 3 months ago
Joshua, thank you so much for this wonderful review! It means a great deal to all of us at Solar Symphony.😃
We'll make sure Fady and Omar see this — they both work incredibly hard to keep every project running smoothly and every client informed and at ease, so knowing that came through for you is truly rewarding. And we love hearing that your system is performing great and that you're enjoying monitoring it through the Tesla app!
A significant drop in your electric bill is exactly what we aim for. Thank you for trusting Solar Symphony and for the heartfelt recommendation — we're here whenever you need us! 👍👍👍
Sinsi Carrillo
General Manager
Solar Symphony
