Google reviewers rate Solex HCM 4.8 out of 5 based on 32 reviews, with the owner responding to all feedback. Customers frequently praise the user-friendly platform, responsive staff, and accurate payroll processing, noting that the service helps manage tax compliance and HR tasks efficiently. While most experiences are positive, a few low-star reviews criticize the online system's navigation difficulties and describe instances where communication broke down during specific technical issues, prompting some users to revert to paper checks.
Google rating: 4.8 out of 5 from 32 reviews (94% five-star).
Reviews on this page: 32 Google reviews (32 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 2, 2025.
Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
32 reviews on Google
5★30
4★0
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
RG
Ryan GagneLocal Guide · 23 reviews
★★★★★
Cannot say enough nice things about Solex!
I moved over to them after a dismal experience I had with another payroll company where I was just getting pushed aside due to my company's size..
Sam jumped right in to get things set up. Nick added a huge amount of day to day support for me at the transition and initial weeks post-conversion as well as a few months later when we added a 401k component to the company.
Being a small business usually means you have to do everything because no service providers want to deal with the small fish.
Solex made me feel like the big fish even if I am still in a small pond.
Response from the owner · a year ago
Thank you Ryan! We are fortunate to love what we do and to work with some great clients like you!!!
After having a rough time logging in on my old computer I finally called the office at first no one could figure out my problem until Haley answered she went above and beyond to help me figure out my situation. Haley literally spent 1 hours to help me finish my new hire paperwork She had the patience of a saint and got me through. Thanks 🙏🏼 Haley your truly a great representative of this company!!!
Response from the owner · 3 years ago
Thank you so much for leaving this review! Haley is a rockstar!!!
I have been with Selex for maybe 5 or 6 years now. I have been very grateful for the service I have received. I did switch from one of the huge national companies for payroll. Unfortunately, the previous company was not handling my business' quarterly payments to the state properly, leaving me with penalty fees and leaving me alone to "fix" it. (This happened more than once.) Once I switched to Solex, not only did they assist me with correcting the previous errors with the state, but any little question I have, they are always quick to assist me. I have other friends and family who use Solex for their businesses as well. Can't speak more highly of my experiences thus far.
I've been using Solex for about 8 years and they have always been wonderful. Anytime I have had a question, or needed a special form or anything like that, they have always gotten right back to me.
I usually work with Kimberly and she is so helpful!
We have been customers of Solex for almost four years. Their system is so user friendly! The staff is responsive and our service representative Briana is the BEST!
Very happy with our payroll service at Solex. Rolando is the greatest - always there to help us through any situation! They really have made things easy for our nonprofit organization.
Rolando has done the payroll for our family owned dry cleaning business for the past several years. During that time, Rolando has been extremely professional, knowledgeable and efficient. Rolando always has our payroll ready on time and completed accurately. We are so thankful that Rolando has been taking such good care of us for all these years!
Russ Fichera
Superior Cleaners and Tailors, Inc.
Response from the owner · 2 years ago
Thank you so much for your acknowledgement of our rockstar, Rolando! We appreciate you too
This company has been a joy to work with. If I need to print a report and can't figure it out, my customer support representative is always available. I highly recommend this company.