Reviewers of Sonoma County Paralegal praise the firm for its prompt service, clear communication, and assistance with trusts, wills, and process service. Clients frequently highlight the team's responsiveness, knowledge, and ability to explain legal steps clearly. However, low-star reviews cite significant issues, including unfulfilled filing obligations that resulted in financial loss and difficult interactions regarding payment policies or document retrieval.
Google rating: 4.9 out of 5 from 61 reviews (95% five-star).
Reviews on this page: 61 Google reviews (46 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 23, 2026.
Service: Process Server serving Santa Rosa, California.
Data from Google, last updated October 26, 2026.
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Customer reviews
4.9
★★★★★
61 reviews on Google
5★58
4★1
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s not an easy process and I was grateful to have Ben who was so kind, knowledgeable, responsive and patient with me.”
“Very professional and service was completely quickly.”
“I highly recommend Ben Smith to assist you with your trusts, wills, and all other documents needed so my son will avoid courts and will know step by s…”
“Great service tons of knowledge very professional company”
“He’s polite, courteous and first class in his communication.”
“Once I sent in the paperwork and paid the fee they made their first attempt that day.”
“I highly recommend his services to anyone looking for someone reliable and trustworthy.”
People customers mention
Ben14 reviews
Smith7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Kathryn Gross2 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
I highly recommend Ben Smith to assist you with your trusts, wills, and all other documents needed so my son will avoid courts and will know step by step what to do when I pass. It’s not an easy process and I was grateful to have Ben who was so kind, knowledgeable, responsive and patient with me. He’s amazing and I can’t thank him enough!
Chloe Copper5 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Great customer service. Once I sent in the paperwork and paid the fee they made their first attempt that day. Ben was very responsive when I had questions. I recommend this company.
Sheryl Zorn1 reviewiTotal number of Google reviews Sheryl has written across all businesses on Google Maps, not just this one.
Ben is awesome. He has helped me every step of the way. Very knowledgeable. In his work!! I will use this service again in the future. Thanks 😊 Ben for making my process sooo much easier!
Jeffrey Campfield1 reviewiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Ben has been incredibly helpful in pulling old records for me. He’s polite, courteous and first class in his communication. Cannot recommend Ben highly enough.
Jim Cates4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Topknotch Service. They kept me notified as they went through the steps to get the service done in a very timely and professional manner. After service was complete, I was notified, and the proof of service was returned very quickly. This is a very professional and friendly company. Do not be afraid to reach out to them at any time.
Connor JohnsonLocal Guide · 16 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Ben handled our case from start to finish, available to us all the time, responded quickly, helped us get ready for mediation, was confident, and professional. We will be using him in the future if needed and will recommend him also.
