iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%93+26.3Replies to reviews 8%100+8.2Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 24 test prepiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★210 Google reviews
94%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Sound Relief Tinnitus & Hearing Center at a glance
Google reviewers rate Sound Relief Tinnitus & Hearing Center 4.9 out of 5 based on 210 reviews, noting that the owner responds to every comment. Patients frequently cite punctual appointments, thorough explanations of test results, and helpful assistance with hearing aid adjustments and tinnitus management. Recurring themes include friendly staff interactions and clear communication regarding care plans. However, low-star reviews criticize the high upfront costs for tinnitus devices and the specific terms of replacement warranties, describing the pricing structure as difficult to justify.
Google rating: 4.9 out of 5 from 210 reviews (94% five-star).
Reviews on this page: 210 Google reviews (161 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Test Prep serving Mesa, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other test prep
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyTest Prep median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sound Relief Tinnitus & Hearing Center: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sound Relief Tinnitus & Hearing Center: 93/100 on this factor. Category median: 95.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sound Relief Tinnitus & Hearing Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sound Relief Tinnitus & Hearing Center: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
210 Google reviews we collected
4.9of 5
5 stars19794%
4 stars105%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 161 written reviews
97%praise
Praise22697%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9440%
Quality & results4318%
Would recommend3716%
Communication3214%
Speed & response146%
Honesty & trust73%
Price & value63%
What customers talk about
We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The group in Mesa Dr Sarah Petrone and Francesca Zavala have been so helpful with my hearing and tinnitus problem.”
“Sarah explained everything thoroughly and was patient with me when I asked questions.”
“…en a bullshit answer that was basically like a "well we tried but it didn't work for you!…”
“If you are struggling with tinnitus I highly recommend you see her asap”
“I recently had a comprehensive hearing evaluation at Sound Relief and I cannot recommend them highly enough.”
“Every one made me feel welcome and explained in detail how to use my new hearing aids.”
“It was quick and easy with a few test some hearing aids, in and out in 60 min.”
“As a medical professional myself, I can honestly say this office has the most caring staff.”
“While they (the hearing aids)were wonderful, I don’t see them being affordable for many, especially seniors.”
People customers mention
Pitrone36 reviews
Sarah33 reviews
Valerie3 reviews
Taylor3 reviews
Layla3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKristian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sound Relief has been great for my tinnitus. They are always willing to help and clean/replace part of my hearing aids. Just moved from Colorado and the Mesa team picked up right where they left off.
JJoe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I could. Not be more pleased with the service l received this week at sound relief in mesa . Every one made me feel welcome and explained in detail how to use my new hearing aids.I look forward to future visits with sound relief thank you
PPatricia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr Sarah and the staff in Mesa have helped me so much! They really are top notch. The app has really made a change in my life as well.
JJoe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The group in Mesa Dr Sarah Petrone and Francesca Zavala have been so helpful with my hearing and tinnitus problem. They are very responsive and willing to help. I’ve enjoyed dealing with them
TTodd11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So far so good! Enjoyed my evaluation and provided info. Looking forward to see how the equipment and services workout.
BBernard7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Sarah explained everything thoroughly and was patient with me when I asked questions.
Sound Relief has been great for my tinnitus. They are always willing to help and clean/replace part of my hearing aids. Just moved from Colorado and the Mesa team picked up right where they left off.
Response from the owner · a week ago
Thank you so much for continuing to trust Sound Relief with your tinnitus and hearing care, even after your move! One of the things we love about having multiple locations is being able to provide that same level of personalized care wherever life takes you. We're so glad our Mesa team made the transition easy and picked up right where your Colorado team left off. Keeping your hearing aids working their best through regular cleanings, adjustments, and ongoing support is such an important part of what we do. We truly appreciate your loyalty!
J
Joe R3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I could. Not be more pleased with the service l received this week at sound relief in mesa . Every one made me feel welcome and explained in detail how to use my new hearing aids.I look forward to future visits with sound relief thank you
Response from the owner · a week ago
Thank you so much for your kind words! We’re so glad our Mesa team made you feel welcome and took the time to help you feel comfortable and confident using your new hearing aids. Getting new hearing aids is just the beginning, and we want you to know we're always here for questions, adjustments, and support along the way. We look forward to seeing you again and truly appreciate your trust in us!
V
Vicki Mohr9 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Sound Relief is the best! Francesca did a great job!!
Response from the owner · 2 weeks ago
Thank you for the kind words about our Mesa office. We’re so glad Francesca took great care of you.
Our audiology assistants are an important part of the Sound Relief experience, helping patients feel supported, keeping visits smooth, and making sure questions are answered along the way. We truly appreciate your trust in our Mesa audiology team.
P
Patricia Sheppard6 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Dr Sarah and the staff in Mesa have helped me so much! They really are top notch. The app has really made a change in my life as well.
Response from the owner · 3 weeks ago
Thank you so much for sharing this! We’re so glad Dr. Pitrone and our Mesa team have been able to make such a difference for you. Hearing that the app has made a meaningful change in your everyday life is especially wonderful. Having the right tools is important, but having a team there to help you get the most out of them matters just as much. Thank you for trusting us with your care!
D
David HansonLocal Guide · 17 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The group in Mesa Dr Sarah Petrone and Francesca Zavala have been so helpful with my hearing and tinnitus problem. They are very responsive and willing to help. I’ve enjoyed dealing with them
Response from the owner · 3 weeks ago
Thank you so much for recognizing Dr. Pitrone and Francesca! We are so glad they’ve been there for you with both your hearing and tinnitus needs. Being responsive and available when questions or concerns come up is such an important part of ongoing care. We truly appreciate your trust in our Mesa team and are grateful you’ve enjoyed working with them!
T
Todd Kaufman11 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
So far so good! Enjoyed my evaluation and provided info. Looking forward to see how the equipment and services workout.
Response from the owner · a month ago
Thank you for sharing this! We’re so glad your first experience with us was a good one. We’re looking forward to working with you and being here for all the questions and adjustments along the way!
B
Bernard Lewitke7 reviewsiTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Dr. Sarah explained everything thoroughly and was patient with me when I asked questions.
Response from the owner · a month ago
Thank you for your kind words! Dr. Pitrone truly cares about making sure her patients understand what’s happening and feel comfortable asking as many questions as they need. Thank you for trusting us with your hearing health!
M
Matt W E3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Dr. Sarah is always a pleasure! If you are struggling with tinnitus I highly recommend you see her asap
!
Response from the owner · a month ago
Thank you for the wonderful recommendation! Dr. Pitrone truly loves helping people with tinnitus, and we’re so glad you’ve had such a positive experience with her. We appreciate your trust and hope your words encourage others struggling with tinnitus to know that help is available!
