Experts Reviews · Company report
South Elm Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

South Elm Automotive

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 298 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Elm Automotive is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Elm Automotive is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Elm Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Elm Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Elm Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Elm Automotive is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired South Elm Automotive for 8 kinds of job.

South Elm Automotive for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Air & cabin filter replacement”

Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Fast friendly reliable service at a very fair price

Great priceAir & cabin filter replacementTires
Keith6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent knowledgeable team. Good communications. They are a pleasure to work with, putting customer first.

Reasonable priceAir & cabin filter replacementExhaustVehicle safety inspection
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great independent repair shop! I use them for European and domestic maintenance and repairs, always prompt and professional. Great work at fair prices with OEM parts. Highly recommend

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service was great! Got the job done in a timely manner. Kevin and Mike were very kind and professional. Very honest people. I didn’t feel like I was getting ripped off like And a lot of other places. They have a lot of experience with Volvos. Even was loaned a vehicle of mine was worked on. Definitely will be going back.

Great priceAir & cabin filter replacement
mikeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience! A friend of mine recommended South Elm Auto and I’m glad he did. I brought my wife’s car in for routine maintenance and I feel confident they checked it over well and only did the work that was necessary. I will be back.

Reasonable priceAir & cabin filter replacementOil change
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

It is my firm belief that Kevin Lawler is an excellent and gracious businessman who truly cares about his clients. My mechanic Sean did an awesome job with every part of his task on my vehicle it now drives like a brand new vehicle and it's a decade old. I will definitely be back anytime my vehicle needs mechanics…

Reasonable priceAir & cabin filter replacementTiresVehicle Inspection
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best automotive shop in South Central New Hampshire their whole team is very professional and doesn't excellent job I would recommend them highly

Great priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle safety inspection
LaurierLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Knowledgeable make you comfortable as explaining what is wrong with vehicle.

Reasonable priceAir & cabin filter replacementTires
TinaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been going to South Elm for over 15 years back when it was owned by the previous owners, Kevin and JOHN. The same amazing service has continued with the new owners, Kevin and Sean. We have literally saved thousands of dollars and unnecessary work by going to South Elm automotive. Local dealerships report…

Air & cabin filter replacementAuto emissions testingBrakes
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

State inspection; oil change; courtesy checks; brske system service; CVT service, etc. All work performed at a high standard. Courteous and professional.

Air & cabin filter replacementElectrical repairTransmission
TheresaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Been with them for years, I trust them!!

Air & cabin filter replacementGeneral repairs & maintenance
Eugene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys at South Elm Auto are both knowledgeable and friendly as well as fairly priced. I 100% recommend them to anyone who needs a reliable abs affordable auto repair shop.

Air & cabin filter replacementAuto engine diagnosticOil change+ Quality+ Professionalism+ Value
ThomasLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great shop! Kevin and Sean are great to work with. They are honest, trustworthy and very helpful. They do good work and keep the customer-well informed. I highly recommend South Elm Automotive.

Air & cabin filter replacementBrakesElectrical repair
Edie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These wonderful honest people have taken care of my vehicles for many years. They are experienced and excellent. It’s so hard to find people you can trust. I am so grateful to them for taking care of my vehicles and my family’s. Including a 1976 Ford Bronco!

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with