Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
South Elm Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

South Elm Automotive

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 298 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Elm Automotive is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Elm Automotive is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Elm Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Elm Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Elm Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Elm Automotive is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired South Elm Automotive for 8 kinds of job.

South Elm Automotive for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 84
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Electrical repair”

Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great owner and staff! They are efficient and priced reasonably! I have been to them several times and will continue to utilize their services!

Great priceElectrical repairTiresWheel alignment
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great independent repair shop! I use them for European and domestic maintenance and repairs, always prompt and professional. Great work at fair prices with OEM parts. Highly recommend

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Kevin and Sean at South Elm Automotive were very kind, helpful, and Knowledgeable.They fit us in right away and had us back on the road by the end of the day. Their after hours pick up is very convenient. Five Stars. Thank you again !! ⭐️⭐️⭐️⭐️⭐️ Sandy and Jenny

Electrical repairAuto engine diagnostic
BillLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Words can’t capture how happy I am tho have found Artisan Automotive to work on my Land Rover Defender. Shawn and the team did a fantastic job. They are genuinely nice people, do excellent work, communicated clearly and honestly and went out of their way to take care of my Defender. I brought the truck in to fix…

Great priceElectrical repairExhaustGeneral repairs & maintenance
JoanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Found the problem with our car right away. Took the time to do some maintenance as well. Runs like a top now! Very nice shop. Cordial and helpful. Bruce and Joan Carmichael.

Reasonable priceElectrical repair
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I won't take my classic Land Rover Defender anywhere else. Sean and his guys are the best. They are thorough and fair. Sean knows more about these trucks than any other mechanic I've been to. There's a reason people ship their trucks to him from all over the US...

BrakesAuto engine diagnosticElectrical repair
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

State inspection; oil change; courtesy checks; brske system service; CVT service, etc. All work performed at a high standard. Courteous and professional.

Air & cabin filter replacementElectrical repairTransmission
Lucien1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a great experience, they couldn't have been more professional and courteous. They kept us up each day with what was happening . We were in Manchester for an appointment, our car started giving us trouble lights flashing we didn't know what we were going to do. We used to use South elm automotives thank God…

Electrical repairTransmission
ThomasLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great shop! Kevin and Sean are great to work with. They are honest, trustworthy and very helpful. They do good work and keep the customer-well informed. I highly recommend South Elm Automotive.

Air & cabin filter replacementBrakesElectrical repair
Edie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These wonderful honest people have taken care of my vehicles for many years. They are experienced and excellent. It’s so hard to find people you can trust. I am so grateful to them for taking care of my vehicles and my family’s. Including a 1976 Ford Bronco!

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism
Helen9 months ago★★★★★

Rating only, no written review.

Great priceElectrical repair
GaryLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Electrical repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance62—
Oil change52—
Vehicle Inspection28—
Brakes27—
Tires22—
Tire rotations20—
Vehicle safety inspection20—
Air & cabin filter replacement14—

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