Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
South Elm Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

South Elm Automotive

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 298 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Elm Automotive is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Elm Automotive is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Elm Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Elm Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Elm Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Elm Automotive is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired South Elm Automotive for 8 kinds of job.

South Elm Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “General repairs & maintenance” · showing 20

Niall6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Professional, Kevin explained what needed to be done ( and what didn’t).

Reasonable priceGeneral repairs & maintenanceBrakesAir conditioning
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

By far the most honest shop i have been to. I will not be going anywhere else.

Great priceGeneral repairs & maintenanceBrakesService not listed
DorotheaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Quick, excellent service! They let me know what the issue was with a sensor, told me it would be a quick fix, did the job and it was resolved! Awesome crew!

Reasonable priceTiresGeneral repairs & maintenance
HeatherLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

No more check engine light! My suv is running beautifully now. Much appreciated.

General repairs & maintenanceVehicle safety inspection
Dean8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have been going to South elm automotive for over 20 years Always a great experience Outstanding establishment

Reasonable priceGeneral repairs & maintenanceOil change+ Quality+ Professionalism
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service

Reasonable priceGeneral repairs & maintenanceVehicle Inspection
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great independent repair shop! I use them for European and domestic maintenance and repairs, always prompt and professional. Great work at fair prices with OEM parts. Highly recommend

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Baseball3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service! Online scheduling worked great also. Diagnosed my car’s issue by listening alone when other mechanics were stumped!

Reasonable priceGeneral repairs & maintenance
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service at a fair price!

General repairs & maintenanceVehicle InspectionOil change
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best garage in town! Been going there for years. Very VERY trustworthy. Kevin treats everyone like they’re family.

Great priceGeneral repairs & maintenanceVehicle Inspection
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Been using South Elm Auto as our mechanic and have had nothing but good results from the repairs done on our two cars. The work is always done on our vehicles has always been done in a timely manner.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
GaryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service, fair prices and no upsell tactics. I trust them with all my vehicles. And they're my go-to place for tires too..

Reasonable priceGeneral repairs & maintenanceElectrical
initials1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service. Great communication. Highly recommend.

General repairs & maintenance
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I love this place. As a female who doesn't know much about cars, there have been repair shops in the past that have tried to rake me over the coals. I am so thankful that I have found honest folks who really enjoy cars. True Car Guys. Like old school. They Love what they do and it shows. I have been going there for…

Great priceGeneral repairs & maintenance
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Folks, if you are in need of any type of auto repair or service please call Kevin and his team at South Elm Auto. Great service. Reasonable price. Loaner available if needed. Been taking both of our cars there for years.

Great priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
Canute1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mr. Lawler and Co. know their stuff!

Great priceGeneral repairs & maintenanceOil change
P1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This shop was recommended to me as the place to go to get work done on my Volvo. Kevin (owner) and his technicians are very knowledgeable and experienced with Volvo’s. My car is older with high mileage and Kevin was able to give me the information I needed to make an informed decision on how to proceed. I had them…

Reasonable priceGeneral repairs & maintenance
BillLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Words can’t capture how happy I am tho have found Artisan Automotive to work on my Land Rover Defender. Shawn and the team did a fantastic job. They are genuinely nice people, do excellent work, communicated clearly and honestly and went out of their way to take care of my Defender. I brought the truck in to fix…

Great priceElectrical repairExhaustGeneral repairs & maintenance
Danny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best auto garage in town! They treat you very personally and certainly would never take at advantage.

Great priceGeneral repairs & maintenanceVehicle InspectionOil change
Pete5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly service and gave me loaner car to get to and from work. They make it easy! Highly recommend!

Reasonable priceGeneral repairs & maintenance

Show more general repairs & maintenance reviews (43 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance62—
Oil change52—
Vehicle Inspection28—
Brakes27—
Tires22—
Tire rotations20—
Vehicle safety inspection20—
Air & cabin filter replacement14—

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