Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
South Elm Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

South Elm Automotive

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 298 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Elm Automotive is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Elm Automotive is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Elm Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Elm Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Elm Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Elm Automotive is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired South Elm Automotive for 8 kinds of job.

South Elm Automotive for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 94
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Wheel alignment”

Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great owner and staff! They are efficient and priced reasonably! I have been to them several times and will continue to utilize their services!

Great priceElectrical repairTiresWheel alignment
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great independent repair shop! I use them for European and domestic maintenance and repairs, always prompt and professional. Great work at fair prices with OEM parts. Highly recommend

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Raymond4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always treated me good I've been drinking my car there for four and a half years they're not the type of guys who want to just get over on you they keep it real

Customer photo from Raymond's review
Reasonable priceAuto emissions testingAuto engine diagnosticTires
Ramón7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you are looking for great service you need to bring your car here. Worked with Kevin who is an expert with Volvo's. Fixed our steering rack and installed a new timing belt.

Customer photo from Ramón's review
Auto maintenanceSteering & suspension replacementSteering & suspension repair
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kevin at South Elm Automotive as well as everyone else are wonderful.Everyone is very professional and honest, and anytime I’ve had an issue with my car, they have always done their best to get my car in as soon as possible. My family and I have gone to this mechanic for years, even before the new owners. The new…

BatteryBrakesGeneral repairs & maintenance
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, thoughtful and skilled. I would recommend this place!! 5 stars.. Kevin is kind, professional and wants the best for his customers

TiresWheel alignment
Audra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Kevin of S. Elm Auto & their team. Quick, thorough with utmost quality and integrity. It is a relief to know I will always receive excellent response and service for our Volvos. Personal service at its best here.

Auto body & trim replacementGeneral repairs & maintenanceWiper blade installation
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have brought my vehicles and my Dad's vehicles, Volvos and a Chevy Silverado to South Elm Street for state inspections and various repairs for exhaust work, check engine light and brake work. I have been very satisfied with my experience working with Kevin and Sean. They run a very professional shop with fair…

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Edie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These wonderful honest people have taken care of my vehicles for many years. They are experienced and excellent. It’s so hard to find people you can trust. I am so grateful to them for taking care of my vehicles and my family’s. Including a 1976 Ford Bronco!

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism
McyolLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto brake replacementAuto emissions testingAuto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance62—
Oil change52—
Vehicle Inspection28—
Brakes27—
Tires22—
Tire rotations20—
Vehicle safety inspection20—
Air & cabin filter replacement14—

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