Reviewers praise the facility for its responsive communication, including daily photo updates and app access, as well as the staff's attentiveness to infant and toddler development. Parents frequently highlight the clean environment and the team's willingness to accommodate special needs or therapy goals. However, low-star comments criticize the enrollment process for being disorganized, with complaints about unfulfilled waitlist promises and missed paperwork. Additional negative feedback cites concerns regarding staff accountability for child injuries and rigid payment policies.
Google rating: 4.5 out of 5 from 50 reviews (86% five-star).
Reviews on this page: 50 Google reviews (45 with written comments).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 21, 2026.
Service: Child Development Center serving Abilene, Texas.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.5
★★★★★
50 reviews on Google
5★43
4★0
3★0
2★1
1★6
Reviews from Google, shown as published (original wording, unedited).
NT
Nadia Turrubiates2 reviews
★★★★★
Yo si le doy 5 estrellas a este lugar y si pudiera darle más de las daría, es el mejor lugar que pude encontrar para mi hijo, si tu hijo es un niño amigable, este lugar es para el, mi hijo es muy alegre y llega alegre y se va alegre, todo el tiempo están al pendiente de él cada una de las personas que laboran, yo si le permito a las maestras que llamen la atención de mi hijo si es necesario, los niños son el futuro, así que yo quiero que mi hijo sea un hombre de bien, no todo es defensa, hay que saber que nuestros hijos también necesitan una autoridad en la escuela para que sepan lo bueno y malo dentro y fuera de casa, siempre educadamente han tratado a mi hijo, y mi hijo habla todo, si, cuando digo todo es todo, mi hijo jamás a llegado a decirme que a sido maltratado o menospreciado por alguien del personal, todos son persona extraordinarias!!
Response from the owner · 3 days ago
Hola, Nadia! Muchas gracias por dejar una reseña tan maravillosa. Nos alegra saber que has encontrado en South Willis KinderCare el mejor lugar para tu hijo. Es un placer para nosotros ver que tu hijo llega y se va alegre cada día, y que confías en nuestro equipo para guiarlo y apoyarlo en su crecimiento. Nos enorgullece saber que siempre ha sido tratado con respeto y cariño. Familias como la tuya son la razón por la que hacemos lo que hacemos, y no podríamos imaginar KinderCare sin ustedes. ¡Gracias por ser parte de nuestra familia; estamos muy felices de que estén aquí!
Un cordial saludo, South Willis KinderCare
En mi visita para inscribir a mi hija, me estaban mostrando el área de niños pequeños y logré ver como una cuidadora tiró de la coleta de una niña que se encontraba riñendo con otra niña y a la otra niña la levantó del suelo con fuerza y molesta. En lo personal no pienso inscribir a mi hija en este lugar! 🚫🚫🚫 El lugar no cuenta con ninguna cámara de seguridad y pienso que es precisamente por lo mismo.
Age group: Toddler (1–2 yrs)
Response from the owner · 2 weeks ago
Hola Melissa,
Gracias por tomarte el tiempo para dejar una reseña sobre KinderCare. Lamentamos tu experiencia y agradecemos que nos hayas hecho saber tus inquietudes. La seguridad y el bienestar de los niños a nuestro cargo son nuestra máxima prioridad. Nuestro equipo se esfuerza al máximo para garantizar la seguridad de cada niño durante su estancia con nosotros, y queremos asegurarte que estamos investigando tu experiencia. Hemos compartido tus inquietudes con la gerencia local y nos gustaría tener la oportunidad de hablar contigo directamente. Si deseas conversar más, llámanos al 888-525-2780, de 6:00 a. m. a 5:00 p. m. (hora del Pacífico), de lunes a viernes. Gracias nuevamente por tomarte el tiempo para compartir tus comentarios.
Saludos cordiales,
KinderCare South Willis
Kindercare has been an amazing daycare for our daughter, she is enrolled in the infant class and has a blast every day! Communication with us as parents is great, the care our daughter receives is top tier, and it gives us comfort knowing our kiddo is in good hands. Big shout outs to Ms. Melissa, Ms. Janet, Ms. Sophia, and Ms. Randy! Ms. Courtney and Ms. Erika in the office are also helpful and responsive. Would recommend 10 times out of 10.
Response from the owner · 2 months ago
Hi, Wesley! Thank you so much for leaving such a wonderful review for South Willis KinderCare. We are thrilled to hear that your daughter is having a blast every day in the infant class and that you feel confident in the care she receives. It's fantastic to know that our communication with you as parents has been effective and that you find comfort in knowing your child is in good hands. We will be sure to pass along your kind words to Ms. Melissa, Ms. Janet, Ms. Sophia, Ms. Randy, Ms. Courtney, and Ms. Erika. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, South Willis KinderCare
The infant room teachers are the BEST! They are why we chose KinderCare in Abilene. Ms. Melissa is always so joyful and has years of experience caring for little ones so well. Ms. Jeanette is so kind and she always greets us with a smile. Ms. Sophia is also so welcoming and loving to all those kiddos. Shout out to Ms. Randi, too, for the afternoon pic ups are better with you there. We love ALL our teachers and pray for them every morning-cause they do hard work but make it look easy.
Response from the owner · 2 months ago
Hi, Gabrielle!
Thank you so much for leaving such a wonderful review. We are thrilled to hear that you have had such a positive experience with the infant room teachers at KinderCare in Abilene. It's heartwarming to know that Ms. Melissa, Ms. Jeanette, Ms. Sophia, and Ms. Randi have made such a positive impact on your family. Their dedication and joyful spirits truly shine through, and we are grateful to have them as part of our team. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, South Willis KinderCare
We love Kindercare ! My baby has been going since he was 4 months old. All the infant teachers are amazing! Melissa, Jeanette, Sofia & everyone else that helps them out are great with the babies. I constantly get updates about my baby, I get pictures of him throughout the day. They are very good about updating you regularly. I can honestly say that my baby has a good time with these ladies! You can tell when someone genuinely cares about your child & these ladies definitely do !
My family & I definitely appreciate them all!
Even the other teachers from different classes, as soon as we walk in we are always greeted by everyone.
Response from the owner · 2 months ago
Hi, Ana!
Thank you so much for leaving such a wonderful review for South Willis KinderCare. We are thrilled to hear that you and your baby have had such a positive experience with us since he was just 4 months old. It's heartwarming to know that Melissa, Jeanette, Sofia, and the entire team have made such a great impression on you and your little one. We take pride in keeping parents updated with regular updates and pictures, and it's great to hear that you feel your baby is genuinely cared for. We also appreciate your kind words about the warm greetings from all our teachers. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, South Willis KinderCare
I can’t say enough wonderful things about this daycare and the incredible teachers who make it such a special place. Mrs. Sophia, Ms. Randie, Mrs. Paula, and Ms. Lacey truly go above and beyond every single day to make the children feel loved, safe, and cared for. They have given me so much peace of mind knowing my girls are in such capable and compassionate hands while I’m away. My girls absolutely adore going to daycare and are always excited to see their teachers, which speaks volumes about the positive environment they’ve created.It’s such a blessing to know they’re not only being well cared for but are also learning, growing, and having so much fun each day. I am incredibly grateful for everything these amazing teachers do! Also, a BIG thank you to Courtney and Erika that makes the place a whole.
Response from the owner · 3 months ago
Hi, Madison!
Thank you so much for leaving such a wonderful review. We are thrilled to hear about your positive experience with our daycare and the incredible teachers who make it a special place. Mrs. Sophia, Ms. Randie, Mrs. Paula, and Ms. Lacey will be delighted to know that their efforts to create a loving, safe, and caring environment are appreciated. It warms our hearts to know that your girls adore coming to daycare and are excited to see their teachers. We are also grateful for your kind words about Courtney and Erika, who contribute so much to our community. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
South Willis KinderCare
I absolutely love KinderCare! I was One of those parents that almost did not want to put my daughter in daycare but my wanting for her to learn and play with other children, i feel i made the best decision! Courtney the administrator and Erika are amazinnngggg they communicate with me so well about my daughter and she loves them also! She is in the toddler class with Mrs Sandy and Ms Kyla who i adore They keep me posted throughout the day about my Child Sofia which puts my mom heart at ease and i love All the pictures they send throughout the day! I know daycares have their negative comments but i rest assured knowing my daughter has enjoyed it and the staff there as well!
Response from the owner · 3 months ago
Hi, Breanna!
Thank you so much for leaving such a wonderful review for South Willis KinderCare. We are thrilled to hear that you and your daughter Sofia are having such a positive experience with us. It's heartwarming to know that Courtney, Erika, Mrs. Sandy, and Ms. Kyla have made such a positive impact on your family. We understand how important communication and updates are, and we're delighted that the photos and updates throughout the day bring you peace of mind. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, South Willis KinderCare
This daycare has been such a blessing for our family. The teachers are patient, professional, and genuinely care about the children’s growth and well-being. Communication is great, and the environment is clean, safe, and fun. Highly recommend
Price assessment: Great price
Response from the owner · 4 months ago
Hi, Madison!
Thank you so much for leaving such a wonderful review. We are thrilled to hear that South Willis KinderCare has been a blessing for your family. Our teachers strive to be patient, professional, and genuinely caring, so it's heartwarming to know that you feel this way. We're also glad that our communication and environment meet your expectations. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
South Willis KinderCare
My child has been here for a little over a year now and she absolutely loves the place and her teachers. She talks about them nonstop when she isn’t there. They are like a family at this point ❤️
Response from the owner · 4 months ago
Hi, Schae!
Thank you so much for leaving such a wonderful review. We are thrilled to hear that your child loves being at South Willis KinderCare and has formed such a strong bond with her teachers. It warms our hearts to know that she talks about them nonstop and feels like part of the family. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, South Willis KinderCare
I RARELY review places but I’ve had my son enrolled in this daycare for about 3 months now, and all I have are wonderful things to say about the staff. They are so warm and welcoming. Courtney is amazing at her job. She is helpful, willing to listen, and very clearly has a huge heart. My kiddo is in the toddler classroom and all of the teachers are exceptional. I was scared to enroll him anywhere at first but they made the process smooth and helped TREMENDOUSLY with my son’s adjustment to this big change. He’s learning so much at KinderCare. Thank you all so much for everything, and thank you for loving these babies the way that you do!
Response from the owner · 6 months ago
Hi, Sara!
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with our staff at South Willis KinderCare. It's heartwarming to know that Courtney and the rest of the team have made such a significant impact on your son's adjustment and learning journey. We understand how daunting it can be to enroll your child in a new environment, and we're delighted that we could make the transition smooth for both you and your son. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
South Willis KinderCare
