Google reviewers for Southeast Heating and Cooling LLC praise the company for punctual, professional service and clear communication regarding repairs and system replacements. Customers frequently highlight the use of visual evidence to explain necessary work, reasonable pricing, and efficient installation or maintenance processes. However, some lower-rated reviews criticize the company for failing to follow through on estimates, charging for services not performed, or providing inadequate notice for appointment changes.
Google rating: 5.0 out of 5 from 1,005 reviews (98% five-star).
Reviews on this page: 1,005 Google reviews (808 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
DM
Donna McKinney10 reviews
★★★★★
I have been completely satisfied with Southeast Heating and Cooling. They are always on time and very professional. They kept my 20 year old air conditioneras long as they could. I recently replaced both units and they did a great job. I also love working with a local company. Call them and get your system ready for summer.
Update: I recently had my heating checked before winter and as always great service. Call them for all of your heating and air needs.
Price assessment: Not sure
Price: $1,000+
Services: HVAC system maintenance, Heating system installation, Install AC
Response from the owner · a year ago
Thank you so much, Donna! We’re thrilled to hear that you had a great experience with us. Our team takes pride in being prompt, friendly, and dedicated to delivering quality work at a fair price. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Southeast Heating and Cooling!
Eric from Southeast Heating and Cooling is a magician! He has expert knowledge and good experience with Nest/Google Home smart thermostats. Things were really messed up with ours. Eric figured it out and fixed it without a problem. We couldn’t be happier! Eric is a gentleman and a true professional.
We don’t happen to have an HVAC company that we use. But I can tell you something for sure. The next time we need any HVAC work we are calling Southeast Heating and Cooling.
- Bob and Connie C
Cumming, GA
Price assessment: Great price
Price: $1–200
Services: Thermostat repair
Response from the owner · a day ago
Bob, thank you for the kind words—I'm glad Eric was able to untangle the Nest/Google Home thermostat issues and get everything working smoothly again. We really appreciate you noticing his professionalism and care, and it means a lot to hear you’ll be calling us for future HVAC needs.
Daniel is timely, courteous, and the consummate professional! It is an hometown business, coupled with that hometown feel! I truly appreciate their care and concern for my family! I will recommend the company to anyone!
Price assessment: Reasonable price
Price: $100–200
Services: HVAC system maintenance, A/C system maintenance, Heating system maintenance
Services: Heating system maintenance
Response from the owner · 3 years ago
Thanks for the amazing review Charles, we always love hearing how our technicians did at your home. So glad you had a 5 star experience with us!
Bill, thank you for the fantastic 5-star review! We’re glad you were happy with the maintenance service and found our pricing to be fair. We appreciate your support and look forward to keeping your HVAC system running at its best for years to come!
Tech Eric came out fast & was very knowledgeable, polite, courteous. Was so greatful for the reliable service.
Price assessment: Not sure
Services: HVAC system maintenance
Response from the owner · 6 days ago
Thank you, Stacy—I'm thrilled to hear our tech got out to you quickly and was knowledgeable, polite, and courteous. We really appreciate you trusting Southeast Heating and Cooling LLC, and we’re glad we could provide the reliable service you needed.
The crew was fast and efficient. Pleased at how fast they work, system is working great.
Price assessment: Great price
Services: Installation, A/C system maintenance
Response from the owner · a year ago
Hi Ron,
Thank you for the great review! We’re glad to hear our crew got the job done quickly and efficiently — and even more glad your system is working great. We truly appreciate your support and are here anytime you need us!
– The Southeast Heating and Cooling Team
I am always very happy with Treys work. I have faith that when he tells me something needs attention, it truly does. But he also shows me pictures to prove it! Excellent company, top quality work, reasonable prices, very reliable technicians who take care of your property and always explain exactly what's going on. Highly, highly, highly recommend.
Price assessment: Reasonable price
Services: HVAC system repair
Response from the owner · 2 years ago
Thank you so much, Vicki, for the 5-star review! We're thrilled to know you had a great experience with us. Your support means the world to our team, and we're here whenever you need us. Thanks again for choosing Southeast Heating and Cooling!
⭐⭐⭐⭐⭐ Trey Weaver from HVAC Southeast was professional, friendly, thorough, and considerate. He cleaned my very dirty mini-split, showed me before-and-after results, and clearly explained the work he was doing. He took the time to make sure I understood everything. I highly recommend Trey and feel confident recommending HVAC Southeast for your AC and HVAC needs!
Price assessment: Reasonable price
Price: $1–200
Response from the owner · 4 days ago
Mo, thank you for the 5-star review. I’m glad Trey took great care of your mini-split, explained everything clearly, and showed you the before-and-after results. We really appreciate the recommendation and your trust in Southeast Heating and Cooling LLC.
Best service and everything was thoroughly explained. One of the things that I really liked was they sent an email giving a picture of the tech that would be coming, the vehicle and year he was driving and the license plate number. Very professional and took care of it in a very timely manner. Highly recommend this company which was recommended to me by a friend.
Price assessment: Reasonable price
Services: HVAC system repair, Install thermostat, Heating system maintenance
Response from the owner · a week ago
Jo Anna, thank you so much for the kind review and recommendation. We’re glad you appreciated the clear explanations and the arrival email with the technician and vehicle details, and that everything was handled professionally and in a timely manner. We truly appreciate your trust in Southeast Heating and Cooling LLC.
I feel like I’ve got a great deal and great service
Price assessment: Great price
Services: HVAC system repair
Response from the owner · 6 months ago
Thank you so much, Robert! We truly appreciate you choosing Southeast Heating and Cooling.
We’re glad to hear you’re feeling great about both the value and the service on your new HVAC system—that’s exactly what our family strives for on every install!
If you ever need anything at all, we’re always here for you—and we’d love to take care of any friends or family you send our way!
