iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%66+16Value 14%68+9.6Replies to reviews 7%84+5.9Craft & service penalty41−5.9Momentum penalty84−1.6Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 74 mulching servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.6★★★★★211 Google reviews · 24 photos
87%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Southern Botanical Landscape & Tree Care at a glance
Google reviewers rate Southern Botanical 4.6 out of 5 based on 211 reviews, with the owner responding to 54 percent of feedback. Customers frequently praise the company for punctuality, clear communication, and high-quality execution in landscaping design, installation, and tree care services. However, several low-star reviews criticize the business for unprofessional conduct, excessive upcharging, and a lack of on-site supervision during active projects.
Google rating: 4.6 out of 5 from 211 reviews (87% five-star).
Reviews on this page: 211 Google reviews (155 with written comments, 8 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 7, 2026.
Service: Mulching Service serving Dallas, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other mulching services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyMulching Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Botanical Landscape & Tree Care: 70/100 on this factor. Category median: 88.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Botanical Landscape & Tree Care: 66/100 on this factor. Category median: 85.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southern Botanical Landscape & Tree Care: 41/100 on this factor. Category median: 96.C
41
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southern Botanical Landscape & Tree Care: 68/100 on this factor. Category median: 100.B
68
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Botanical Landscape & Tree Care: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Botanical Landscape & Tree Care: 84/100 on this factor. Category median: 88.A
84
Bar = this company · dark tick = category median.
Star ratings
211 Google reviews we collected
4.6of 5
5 stars18387%
4 stars84%
3 stars31%
2 stars31%
1 star147%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
97%praise
Praise25397%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price429%
Reasonable1071%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6726%
Quality & results5722%
Speed & response3915%
Would recommend3513%
Communication2811%
Price & value228%
Honesty & trust145%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Angel & Neri managed the day to day work and were very professional in addressing minor issues that arose during the project, finding efficient soluti…”
“An extremely unprofessional company.”
“The landscaping design was beautiful and the installation was done with great attention to detail.”
“He was very responsive and receptive to our input, ultimately delivering a design that exceeded our expectations.”
“We definitely recommend Southern Botanical landscaping — from the design process, to the installation, to the final walk through — the communication a…”
“I cannot recommend Southern Botanical as an HOA landscape company.”
“They were always on time, communicated clearly and produced a beautiful output.”
“The arborist Marco wrote up a fair estimate and provided excellent advice.”
“Very expensive and the work is so so.”
“Southern Botnical Landscaping does qualiity and dependable work on a consistant basis.”
People customers mention
David8 reviews
Crosland8 reviews
Payne5 reviews
Neri4 reviews
Landscaping4 reviews
Brantley4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Southern Botanical Landscape & Tree Care for 8 kinds of job. Pick one to see what they paid and said.
Sally3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional customer service and outstanding execution from start to finish! The landscaping design was beautiful and the installation was done with great attention to detail. We loved working with Hank. Highly recommend Southern Botanical.
Reasonable priceIrrigation system repair & maintenanceRock landscapingLandscape installations
Barrett8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Southern Botanical has been fantastic to work with from design thru completion of our front yard renovation. Hank did a fantastic job with the design and budget. He was very responsive and receptive to our input, ultimately delivering a design that exceeded our expectations. He and his team managed the entire…
Erika2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had an amazing experience working with our team (Hank, Oscar and Neri) on our landscaping project. They were always on time, communicated clearly and produced a beautiful output. Looking forward to working with them again.
Landscape design constructionPool landscaping
Shep9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Save up to secure the services of Southern Botanical and you will not regret it! We did, and certainly don’t! Across the board, their services are a cut, or two or three cuts, above. Price is not the only differentiator. The intangible skills, experience and insights they bring to persist and counsel together…
Stone landscapingWalkway landscapingLandscape design construction
Mark11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
An extremely unprofessional company. There’s not much more to say other than that. I’d stay as far away as possible from them.
Kurt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They performed a beautiful Relandscaping of the back yard of our older home which matched nicely with the front yard and house. Our designer, Hank Collins and the whole team deserve kudos for their great job!
Exceptional customer service and outstanding execution from start to finish! The landscaping design was beautiful and the installation was done with great attention to detail. We loved working with Hank. Highly recommend Southern Botanical.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance, Rock landscaping, Landscape installations, Yard grading, Landscape design, Tree planting
Response from the owner · a month ago
So glad you are pleased with the process and result, Sally! Thanks for taking the time to share this. We really appreciate it!
Barrett Robin8 reviewsiTotal number of Google reviews Barrett has written across all businesses on Google Maps, not just this one.
Southern Botanical has been fantastic to work with from design thru completion of our front yard renovation. Hank did a fantastic job with the design and budget. He was very responsive and receptive to our input, ultimately delivering a design that exceeded our expectations. He and his team managed the entire project with numerous subs (concrete, fence, stucco) resulting in a seamless process from our perspective. The communication was clear and timely. Angel & Neri managed the day to day work and were very professional in addressing minor issues that arose during the project, finding efficient solutions that made us happy with the end result. Give this company a shot for your next landscaping project. You won’t regret it.
Price assessment: Reasonable price
Services: Stone landscaping, Tree stump grinding, Walkway landscaping, Landscape design construction, Irrigation system repair & maintenance, Tree stump removal, Landscape installations, Yard designs, Lawn landscaping, Green landscaping, Driveway landscaping, Grading & resloping, Yard landscaping, Yard grading, Garden design, Custom landscape design, Retaining walls, Stone masonry, Landscape design, Yard drainage, Tree removal, Fencing installation, Drainage solutions
Response from the owner · a month ago
Thank you for choosing us for your residential landscaping needs, Barrett! We very much appreciate you taking the time to leave this detailed review, and will pass your kind words along to the team. Please let us know if we can assist you in the future.
S Smith6 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
This company came out to assess spider mites on 2 Cedar Elm trees. David B. recommended an injection treatment and the written proposal was with using Arborjet-IMA jet. I researched this product and read that it should not be used on Cedar Elms and can actually make the problem worse. I wondered if maybe he got my home mixed up with another he had been to that day so I responded back directly to him via his email and at almost 2 weeks have still not received a reply. He seemed very knowledgeable, but also told me that my 2 Cedar Elms were actually Winged Elms. When I looked up details on Winged Elms I found that they bloom/drop seed in the Spring, however mine do this in the early fall which means they are likely not winged elms.
Edit.. the owner responded to the review (see below) and stated he was glad his arborist was able to connect with me directly to clear up the confusion around species and treatment recommendation. Fact is, the arborist never reached back out to me so not sure where he got his information that he connected with me.
Response from the owner · 2 months ago
Hi, Mr Smith - thank you for the honest feedback, and we are sorry for the mix-up and delay in David getting back to you during this busy season. I'm glad he was able to connect with you directly to clear up the confusion around species and treatment recommendation. We hope to have the opportunity to earn a five star review from you down the road!
Erika Caldwell2 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
We had an amazing experience working with our team (Hank, Oscar and Neri) on our landscaping project. They were always on time, communicated clearly and produced a beautiful output. Looking forward to working with them again.
Services: Landscape design construction, Pool landscaping
Response from the owner · 4 months ago
Erika, we will be sure to pass this along to the team! Thanks so much for taking the time to share this feedback - we really appreciate it. Hope you enjoy your beautiful new landscape this summer!
Shep Bailey9 reviewsiTotal number of Google reviews Shep has written across all businesses on Google Maps, not just this one.
Save up to secure the services of Southern Botanical and you will not regret it! We did, and certainly don’t! Across the board, their services are a cut, or two or three cuts, above. Price is not the only differentiator. The intangible skills, experience and insights they bring to persist and counsel together with the landowner and among themselves to find optimal solutions at every turn, even and especially on the fly, is the biggest game changer in our experience. We will certainly (save up) and look forward to working together with Neri Pastrana and his Team (Javier, Lucas, Oscar and all the rest) down the road. Hank set the tone from the get go for being responsive, respectful, courteous and creative. Thank you!
Services: Stone landscaping, Walkway landscaping, Landscape design construction, Rock landscaping, Tree stump removal, Patio design, Yard designs, Grading & resloping, Yard grading, Garden design, Retaining wall design, Retaining walls, Yard drainage, Hardscaping, Tree removal, Backyard landscaping, Drainage solutions, Service not listed
Response from the owner · 5 months ago
Thank you so much for the incredibly kind words! We will gladly pass along your praises to the team - they take great pride in delivering "The Green Standard", and we love that our on-the-fly problem-solving made a meaningful difference for your property. Looking forward to partnering with you on future projects!
Mark Peters11 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
An extremely unprofessional company. There’s not much more to say other than that. I’d stay as far away as possible from them.
Response from the owner · 5 months ago
Hi, Mark - we’ve checked our records and aren’t able to find any work associated with your name in our system. It’s possible there’s been a mix-up, and we’d really like to look into it further if you’re open to reaching out directly. Please feel free to contact us so we can help sort this out.
Hilary Taubman-Dye10 reviewsiTotal number of Google reviews Hilary has written across all businesses on Google Maps, not just this one.
We are so pleased with the job that Hank Payne the Designer and Sean Kilmer, Project Manager and his crew from Southern Botanical did for us. We met Hank initially and went back and forth on landscape ideas and a design for our new patio complete with our grill and bbq. It was a bit challenging since our patio isn’t that big but Hank designed it and it’s perfect. Sean has been instrumental in getting all of the landscaping completed just as we wanted it to be. He also had some great ideas on where to place some Japanese Maples that we weren’t sure where the should go.
They listened to what we liked and what we had in mind and brought it to life. Each new tree and plant has a purpose and looks gorgeous. And the lighting really makes it feel special at night. And we also added a beautiful simple fountain that makes just enough noise.
We are so happy that we went with Hank and Sean. You won’t regret choosing Southern Botanical Landscape.
Response from the owner · 5 months ago
Hilary, we appreciate you taking the time to share this! It was a pleasure working with y'all and we hope the new patio and landscape brings many hours of enjoyment.
Kurt Oesterling4 reviewsiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
They performed a beautiful Relandscaping of the back yard of our older home which matched nicely with the front yard and house. Our designer, Hank Collins and the whole team deserve kudos for their great job!
Price assessment: Reasonable price
Services: Stone landscaping, Walkway landscaping
Response from the owner · 6 months ago
So happy you're pleased with the backyard remodel, Kurt! Hope you thoroughly enjoy it this summer.
Amber Lawrence10 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Thanks for the kind words, Amber, we really appreciate it. We're glad you felt the value was fair for the quality of work, and that you are enjoying your new landscape!
stephen SmithLocal Guide · 59 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
If I could give them 10 ⭐️’s I would! Great company that believes in educating people about proper tree care. I asked for help and they came a running. I was anticipating an invoice for a service visit, guidance and action plan. Nope, David gave me the help I needed and answered 20 other questions about my other trees. I don’t need pruning, my magnolia is going to live and I have a game plan going forward. When it is time for pruning or other tree care, you can bet I am calling David and his team at Southern Botanical!! 1st class operation!
Price assessment: Great price
Services: Tree trimming & pruning, Tree landscaping
Response from the owner · 5 months ago
We're so proud of our team for their integrity & prioritizing our client's true needs! Our arborists and horticulturalists are incredibly passionate and knowledgeable, and love to share that with others. Thanks so much for this great feedback, Stephen!
