Customers frequently cite punctuality, professional communication, and thorough cleanup as key aspects of the experience. Services include roofing, siding, window installation, and exterior repairs, with many noting fair pricing and long-term durability of the work. One low-star review mentions that the company does not work with potential home buyers.
Google rating: 5.0 out of 5 from 189 reviews (98% five-star).
Reviews on this page: 189 Google reviews (152 with written comments, 8 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 24, 2026.
Service: Home Remodeling Contractor serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
189 Google reviews we collected
5.0of 5
5 stars18598%
4 stars32%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
99%praise
Praise33499%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7422%
Quality & results6920%
Speed & response6218%
Would recommend5115%
Communication3410%
Price & value309%
Honesty & trust196%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt, professional, personable, and a pleasure to do business with.”
“Great communication from everyone on the team, excellent work and a great finished project.”
“SHS did a nice job on our roof which was damaged by rodents.”
“They were prompt, flexible, and did the roofing repair expertly; and they cleaned up well on completion!”
“We would recommend them (and already have) to anyone looking to do updates to their home.”
“Communication with Lori in the office and notes from the owner Shawn were an added bonus.”
“They’ve done many projects on my home, always with excellent workmanship, and for a reasonable price.”
“Travis, Raul and the team know what they are doing, are genuinely caring and super professional.”
People customers mention
Hardie6 reviews
Travis6 reviews
Drumm6 reviews
Christian3 reviews
Rob3 reviews
Moon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thanks for your review, Steve! Glad to hear we met or exceeded your expectations for service and installation. We look forward to helping you and your friends, family, and neighbors with any exterior remodeling needs in the future!
Will WalkerLocal Guide · 177 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Absolutely one of the best contractors we've worked with. Excellent attention to detail and quality. Raul was a top notch site leader. Highly recommend!
Response from the owner · a month ago
Thank you so much, Will! So glad we could help you with your home improvements (including our newest offering, PAINTING!) We look forward to working with you again on any exterior remodeling needs you may have in the future.
Tony ClarkLocal Guide · 22 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
They were prompt, flexible, and did the roofing repair expertly; and they cleaned up well on completion! When the time comes to replace the whole roof in a few years, they’ll be my first call. Very pleased!
Price assessment: Reasonable price
Services: Roof repair for storm & wind damage
Response from the owner · a month ago
Thank you, Tony! We know damaged or leaky roofs can be stressful and we aim to make the repair process as quick and painless as possible. We look forward to providing you with a brad new roof in a few years when the time is right.
David Armstrong8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Prompt, professional, personable, and a pleasure to do business with. Promptly repaired my siding did an outstanding job
Price assessment: Reasonable price
Services: Home repairs
Response from the owner · 2 months ago
Thank you so much for your kind review, David! We truly appreciate your business and are glad we could get your siding repaired promptly and to your satisfaction. It was a pleasure working with you, and we’re grateful for the opportunity to help!
Wen Ye12 reviewsiTotal number of Google reviews Wen has written across all businesses on Google Maps, not just this one.
Thank you, Wen! We appreciate your continued loyalty, and we are very happy to have helped you with several projects at your property. We look forward to working with you in the future!
Melissa Jackson9 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Thanks so much, Melissa! Glad we could help you with the storm damage to your siding, gutters, roof, and windows. Please let us know if you have any more exterior remodeling needs in the future.
Martha Gilbert1 reviewiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
It’s been several months since completion of our project and we have yet to discover anything wrong. Using SHS was the best decision we’ve made for placement of James Hardie products. Their crews were competent and efficient as well as Christian giving the estimate and Travis the construction manager. Communication with Lori in the office and notes from the owner Shawn were an added bonus. Mother Nature was the only interference as that is the basis for timelines.
Price assessment: Reasonable price
Services: Home renovations
Response from the owner · 3 months ago
Thank you so much for your kind words, Martha! We are so grateful to be your chosen contractor and look forward to helping you with any more exterior remodeling needs you may have in the future.
Drew Crisan7 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Start to finish SHS was fantastic. Great communication from everyone on the team, excellent work and a great finished project. We would recommend them (and already have) to anyone looking to do updates to their home.
Price assessment: Reasonable price
Services: Home renovations, Gutter installation, Service not listed
Response from the owner · 3 months ago
Thank you so much for putting your trust in us, Drew! Your project was extensive, including siding, windows, doors, and gutters. We love giving folks' homes a full renovation, making them feel like they have new homes for years to come!
Also, thank you for your referrals. There's nothing like good advice from a trusted friend, and we appreciate those shared kind words more than you know!
Brandon DeCaro Fitness9 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
SHS replaced all of my windows and a few doors. They did an amazing job. Great quality and great people!
Price assessment: Great price
Services: Home renovations
Response from the owner · 5 months ago
Thanks for the review, Brandon! We are so glad we could help you with your window and door replacement project and that you ultimately were very satisfied with the result. We look forward to helping you with any exterior remodeling projects in the future!
Chuck CollinLocal Guide · 14 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Southern Home Services is my go to company for home improvements and repairs in Charlotte. They’ve done many projects on my home, always with excellent workmanship, and for a reasonable price. They have my highest recommendation.
Price assessment: Reasonable price
Response from the owner · 2 years ago
Thanks Chuck! Always a pleasure working with you and we look forward to helping you for many years to come!
