Google reviewers rate Southern Industries Home Improvements 4.7 out of 5 stars based on 610 reviews, with the owner responding to 55 percent of feedback. Customers frequently praise the company for punctual service, thorough explanations, and professional conduct during window, siding, and gutter installations. However, some low-star reviews criticize high pricing compared to competitors, incomplete bathroom remodels, and unresolved warranty issues regarding siding failures.
Google rating: 4.7 out of 5 from 610 reviews (89% five-star).
Reviews on this page: 610 Google reviews (507 with written comments, 33 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 20, 2026.
Service: Handrail Contractor serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
610 reviews on Google
5★540
4★28
3★3
2★7
1★32
Reviews from Google, shown as published (original wording, unedited).
JC
John Cannon9 reviews
★★★★★
Very friendly and professional. Explained everything to my satisfaction. Enjoyable experience
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Hi John! Thank you for the great review! We’re so glad to hear you had an enjoyable experience and that our team made you feel comfortable by being friendly, professional, and thorough. Providing clear communication and making sure our customers feel confident throughout the process is important to us. Thank you for choosing Southern Industries!
Hi Janice! Thank you for the 5-star review! We’re glad to hear everything went well and that you were satisfied with your experience. We appreciate you choosing Southern Industries for your home improvement needs and thank you for your support!
Greg was a very great person. He took his time and explained everything to me. I was impressed with his knowledge and ability to explain everything to me.
Response from the owner · 2 weeks ago
Thank you, EJC, for the five-star rating and your kind feedback. We are pleased that Greg took the time to explain everything thoroughly and that you were impressed with his knowledge. Helping our customers feel informed and confident is a priority for us. We will be sure to share your comments with Greg. We appreciate your trust in the Southern Industries family and welcome you to contact us should you need anything in the future.
Greg was very cordial and not pushy at all. When I told him my concerns and that cabinet replacing was just not a priority or that I wasn’t ready, he did not shame or be pushy about it. He was very friendly and we talked about our pets so I enjoyed the visit.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you, Michelle, for the five-star rating and your thoughtful feedback. We are pleased that Greg was cordial and respectful of your timeline, and that you felt comfortable discussing your concerns. Our goal is to provide helpful information without pressure, and we are glad that was reflected in your visit. We will be sure to share your comments with Greg. We appreciate your consideration of the Southern Industries family and welcome you to contact us whenever you are ready to revisit your project.
Our home is sometimes a little hard to find, but our technician Randy Ric got there on time, gave us great walk thru and recommendation on what he saw and what can be done with the gutters, downspouts and fascia. Really down to earth and professional attitude, I can see why he has been with Southern Industries as long as he has.
Services: Home renovations
Response from the owner · a week ago
Thanks, Jonathan! Randy Ric is exactly the kind of technician we're proud to have on the team, and it sounds like he handled the tricky location without missing a beat. We're glad the walkthrough gave you a clear picture of what's going on with the gutters, downspouts, and fascia. We'll be sure to pass along the kind words to him.
Kelvin made sure we understood the details about his presentation. He was very forthright and honest about all aspects and I appreciate that. When you meet your customer where he’s at on this journey you gain the respect and integrity of the customer. Our time wasn’t for today and he’s given us a realistic plan moving forward.
Services: Service not listed
Response from the owner · 3 weeks ago
Thanks, Brenda! Kelvin will be glad to hear this. Meeting customers where they are in the process is exactly how we want every conversation to go, and it sounds like he did just that. We'll be here when the timing is right, and we look forward to working with you down the road.
