Jairo Omana-PenarandaLocal Guide · 66 reviews
Our Bullfrog has been amazing and Southern Leisure has been helping us maintain it and take care of it for many years.<br>Justin has been amazing and very helpful.
Review from Google · view on Google
Southern Leisure Spas & Wellness
Southern Leisure Spas & Wellness at a glance
Reviewers praise the store for knowledgeable staff, a no-pressure sales approach, and punctual delivery of hot tubs. Customers frequently highlight positive experiences with initial purchases and ongoing maintenance services. However, recurring criticisms in lower-rated reviews focus on poor communication from the warranty department, delayed service responses, and unresolved post-sale issues.
- Google rating: 4.9 out of 5 from 287 reviews (95% five-star).
- Reviews on this page: 287 Google reviews (261 with written comments, 13 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 20, 2026.
- Service: Hot Tub Spa serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★287 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Neal Jacobs2 reviews
Best hot tub store for Bull Frogs, can’t recommend my M9 enough. Will definitely return to Bull Frogs for all future purchases!
Review from Google · view on Google
Donnell Kelly5 reviews
Justin at the Flower Mound Southern Leisure Spas was very knowledgeable and helpful to us. After the purchase he was available to answer our questions. The experience was outstanding! We highly recommend them due to a quality product and follow up service.
Response from the owner · 2 weeks ago
Thank you for sharing your experience with our Flower Mound showroom. We’re glad Justin helped you choose your spa and was available for questions after the purchase. We appreciate your recommendation and hope you enjoy many relaxing soaks.
Review from Google · view on Google
Eric Young6 reviews
I've been going to Kris for all my hot tub needs since 2021, he super polite and very knowledgeable. They even worked with me during all my construction delays. A++!
Response from the owner · 3 months ago
Thank you for your continued trust, Eric. We're glad Kris and the team could help with your hot tub needs and accommodate your construction delays. We appreciate the A++ recommendation and look forward to helping you again.
Review from Google · view on Google
Mike LarkinLocal Guide · 14 reviews
When I was looking for a hot tub the sales team was not pushy and up front. They helped me find exactly what I needed while helping me keep the cost down. They communicated well during the entire delivery and install.
Response from the owner · 5 months ago
Thanks for the great review, Mike — we’re glad our team could help you find the right hot tub without pressure and keep costs down. It’s great to hear delivery and installation went smoothly. If you need anything else—service, accessories, or maintenance tips—please reach out and enjoy your new hot tub.
Review from Google · view on Google
M ShoverLocal Guide · 21 reviews
Great experience buying w/ Kris who was patient with my endless questions. Delivery was white glove -- would recommend Southern Leisure Spas!
Review from Google · view on Google
Neal JLocal Guide · 22 reviews
Love my M9 spa! Hands down best the spa I’ve ever been in. Highly recommend!
Response from the owner · 5 months ago
Thanks so much for the fantastic 5-star review, Neal. We're thrilled your M9 spa is the best you've ever used and that you'd highly recommend it. If you ever need support or have friends interested, we're here to help.
Review from Google · view on Google
Julie BLocal Guide · 56 reviews
Kris at Southern Leisure Spas made the entire process easy and stress-free from start to finish. He was knowledgeable, patient, and took the time to answer all my questions without any pressure, which made a big difference. Everything was handled professionally, communication was clear, and I felt confident in my decision the whole way through—highly recommend working with him if you’re considering a spa.😍
Response from the owner · 6 months ago
Thank you for the wonderful review, Julie. We’re thrilled Kris made the process easy and stress-free and that his knowledge and patience helped you feel confident. We appreciate your recommendation and will share your kind words with Kris and the team. If you need anything else, please reach out, we’re here to help.
Review from Google · view on Google
Elizabeth11 reviews
Excellent customer service from purchase to delivery and beyond. We love out new hot tub!!
Response from the owner · 6 months ago
Thank you, Elizabeth, we’re thrilled you had excellent service from purchase through delivery and beyond and that you love your new hot tub. Our team is always here if you need anything or have questions. We appreciate your kind words and hope it brings you years of relaxation and enjoyment.
Review from Google · view on Google
Timi GroganLocal Guide · 12 reviews
Kris Schweitzer was absolutely amazing! I think I crawled into nearly every hot tub they had...some twice (and more!). He was very knowledgeable about all the spas and the details. I appreciated the no pressure approach at the same time remaining in contact with us on details. When we finally decided to move forward with one, the purchase process was seamless. Today our hot tub was delivered, and the guys were so good and patient while I figured out exact positioning for the spa. Thank you, Kris and we can't wait to get in our hot tub!!
Response from the owner · 6 months ago
Thank you for the wonderful review, Timi. We’ll pass your kind words to Kris and the delivery team; they will be thrilled to hear it. I’m glad the buying process and delivery went smoothly and that Kris’s knowledge and no-pressure approach made your decision easier. Enjoy your new hot tub and please reach out if you need anything.
Review from Google · view on Google
Business details
- Address: 1175 Justin Rd, Flower Mound, TX 75028
- Phone: (972) 317-1011
- Website: southernleisurespas.com
- Service area: Dallas, TX