Pressure washing service · Albany, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 48 gutter installation servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★35 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Southern Softwash five stars based on thirty-five reviews, noting the owner responds to ninety-one percent of comments. Customers frequently describe the pressure washing, soft washing, and gutter cleaning services as professional, punctual, and reasonably priced. Recurring themes highlight effective communication, attention to detail, and the removal of dirt, mold, and grime from homes and driveways. No low-star excerpts were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 35 reviews (100% five-star).
Reviews on this page: 35 Google reviews (31 with written comments, 2 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: August 13, 2026.
Service: Gutter Installation Service serving Albany, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other gutter installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Southern softwashGutter Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern softwash: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern softwash: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southern softwash: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southern softwash: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern softwash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
5.0of 5
5 stars35100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2029%
Staff & attitude1624%
Would recommend1522%
Speed & response1116%
Communication34%
Price & value34%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, punctual, and paid great attention to detail.”
“Thanks so much for being prompt and professional with your services today.”
“Their workmanship exceeded my expectations, and I highly recommend their services!”
“Grant is great, real responsive, respectable, and very intelligent in what he does.”
“Reasonably priced and very professional communication leading up to, during and after the appointment!”
“Responsive, friendly, reasonably priced and did a great job on our house.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cayson10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Grant is great, real responsive, respectable, and very intelligent in what he does. Highly recommend
Mercedes6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I couldn’t be happier with the pressure washing service that was provided today. The exterior of my home looks absolutely amazing. They were professional, punctual, and paid great attention to detail. Years of dirt, algae, and grime were completely removed, leaving my home looking fresh, clean, and well-maintained.…
NathanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Today i experience something I thought was impossible my roof were in such bad conditions I was ready get a new one, THANK! you southern softwash,you did above and beyond by being here for us FANTASTIC JOB!!
Nate1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Thanks so much for being prompt and professional with your services today. The house looks great! Thanks for your diligence in the work you provided today! So appreciative! I will definitely recommend you to others!
Denise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great job. Great communication. House looks great. Would definitely use again and highly recommend.
Matt9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Responsive, friendly, reasonably priced and did a great job on our house. Would recommend
Grant is great, real responsive, respectable, and very intelligent in what he does. Highly recommend
Response from the owner · 2 months ago
Thank you, Cayson — we’re thrilled to hear you had a great experience with Grant. He takes pride in being responsive, respectful, and knowledgeable. We appreciate your recommendation and look forward to helping you or anyone you refer in the future.
Mercedes Anderson6 reviewsiTotal number of Google reviews Mercedes has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the pressure washing service that was provided today. The exterior of my home looks absolutely amazing. They were professional, punctual, and paid great attention to detail. Years of dirt, algae, and grime were completely removed, leaving my home looking fresh, clean, and well-maintained. Their workmanship exceeded my expectations, and I highly recommend their services!
Response from the owner · 3 months ago
Thank you so much for the glowing review, Mercedes. We're thrilled our team exceeded your expectations and that your home looks refreshed, and we take pride in punctuality and attention to detail. Removing years of buildup is exactly the result we aim for, and we appreciate you recommending our services. We look forward to helping keep your home looking great in the future.
Nathan SheffieldLocal Guide · 12 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Today i experience something I thought was impossible my roof were in such bad conditions I was ready get a new one, THANK! you southern softwash,you did above and beyond by being here for us FANTASTIC JOB!!
Response from the owner · a year ago
Thank you so much for allowing us to serve you and we are glad we were able to exceed your expectations!
Nate1 reviewiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Thanks so much for being prompt and professional with your services today. The house looks great! Thanks for your diligence in the work you provided today! So appreciative! I will definitely recommend you to others!
Response from the owner · a year ago
Thank you so much! It was our pleasure to serve you!
Denise Balla1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Grant is excellent and he has great customer service. He and his employees and courteous and knowledgeable about home exterior home cleaning. I would recommend him and will be using him again definitely.
Response from the owner · a year ago
Thank you so much Andre. It was great meeting you and talking with you. It was an honor to serve you!
john/amanda harrisLocal Guide · 14 reviewsiTotal number of Google reviews john/amanda has written across all businesses on Google Maps, not just this one.
My house looks brand new! Mold and mildew is gone! Reasonably priced and very professional communication leading up to, during and after the appointment! Wonderful to work with and highly recommend Southern Soft Wash!
Carol Thomas3 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Southern softwash was on time and very professional. Grant took pride in the job and was very detailed in explaining everything to me. He did an excellent job pressure washing my home and driveway. I'll definitely use this company more in the future.
Response from the owner · 2 years ago
Thank you William for your positive review! We're delighted to hear that Southern Softwash was on time, professional, and detailed in explaining everything. It's great that Grant did an excellent job pressure washing your home and driveway. We appreciate your feedback and look forward to serving you more in the future. If you have any further needs or feedback, feel free to reach out.
