iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%100+30.8Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 59 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★372 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight the company's responsiveness, punctuality, and detailed communication regarding scheduling and project scope. Reviews frequently mention fair pricing, professional installation crews, and the ability to transform yards or create putting greens within days. The business also addresses post-installation warranty issues promptly. One critical review notes a lack of follow-up on a sales lead, indicating that communication breakdowns can occur.
Google rating: 5.0 out of 5 from 372 reviews (99% five-star).
Reviews on this page: 372 Google reviews (355 with written comments, 133 with photos).
Owner responses: the business replied to 91% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: satisfaction.
Southern Turf Co.®Artificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Turf Co.®: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Turf Co.®: 100/100 on this factor. Category median: 91.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Turf Co.®: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
372 Google reviews we collected
5.0of 5
5 stars37099%
4 stars10%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 355 written reviews
99%praise
Praise83899%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18222%
Quality & results14617%
Would recommend14217%
Speed & response14017%
Communication11313%
Price & value10012%
Honesty & trust233%
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team was incredibly efficient, professional, and attentive to detail.”
“She took the time to thoroughly explain every aspect of the artificial turf installation process, ensuring that all of our questions were answered cle…”
“I would highly recommend Sarah and Southern Turf Company to anyone considering an artificial turf project.”
“I cannot recommend Southern Turf Company highly enough!”
“• Highly Knowledgeable: They immediately knew exactly how to fix the previous mistakes.”
“Weather was a-bit uncooperative which delayed us a day and a half but once the skies cleared up… they were right back at it.”
“Mariana’s communication regarding scheduling was great from the beginning to the end of the process.”
“• Fair Pricing: They gave me a great, honest quote without any hidden fees.”
“Sarah demonstrated exceptional professionalism, attention to detail, and a genuine commitment to customer service.”
People customers mention
Nathan34 reviews
Kelly22 reviews
Perez13 reviews
Tyler12 reviews
Sam7 reviews
Chambless7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lea4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
Southern Turf Co. completely transformed my yard in less than five hours! From the very beginning, Mariana made the quoting process seamless and stress-free. After placing my deposit, my installation was scheduled and completed within just three weeks.
The entire team was incredibly efficient, professional, and…
Beth9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great company and great crew. Mariana’s communication regarding scheduling was great from the beginning to the end of the process. Highly recommend.
MonicaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely Outstanding Service by Mariana Perez!
I cannot recommend Southern Turf Company highly enough! After another company completely botched my artificial grass installation, Southern Turf came to the rescue. They stepped in, fixed the incorrect layout, and made everything look flawless.
Here is what made them…
ZackLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mariana and her team did an excellent job on the turf and completely transformed our backyard!!!
Jonathan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our experience with Southern Turf was flawless. Nate was exceptionally helpful from start to finish. He laid out our options clearly and intelligently and made recommendations that we ultimately followed, which led to a perfect installation and final product. More importantly, his post installation customer service…
Tona3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Adrian is a true professional in the turf business. His team of installers are very hard working men. They were polite and professional. After they cleaned everything up you could not even tell they were here. Will use again👍🏼
Southern Turf Co. completely transformed my yard in less than five hours! From the very beginning, Mariana made the quoting process seamless and stress-free. After placing my deposit, my installation was scheduled and completed within just three weeks.
The entire team was incredibly efficient, professional, and attentive to detail. I couldn’t be happier with the results or the overall experience. I highly recommend Southern Turf Co. to anyone considering artificial turf. Excellent service from start to finish!
Mark Colachico1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I had the pleasure of working with Sarah from Southern Turf Company, and I cannot say enough positive things about the experience. Sarah provided an outstanding presentation that was both professional and informative from start to finish. She took the time to thoroughly explain every aspect of the artificial turf installation process, ensuring that all of our questions were answered clearly and completely.
What stood out most was her patience, knowledge, and willingness to help us understand the options available to us without any pressure. Sarah demonstrated exceptional professionalism, attention to detail, and a genuine commitment to customer service. Her expertise and ability to communicate the process in an easy-to-understand manner gave us confidence in making an informed decision.
I would highly recommend Sarah and Southern Turf Company to anyone considering an artificial turf project. Her professionalism, responsiveness, and dedication to customer satisfaction made the entire consultation experience exceptional.
Arthur Pierce9 reviewsiTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Great communication and punctuality. Excellent work. Highly recommend.
Response from the owner · a week ago
We so appreciate the recommendation, Arthur! We’re glad the team kept you informed, arrived on time, and did a great job with your turf. Thanks for choosing Southern Turf Co.!
Beth Pierce9 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Great company and great crew. Mariana’s communication regarding scheduling was great from the beginning to the end of the process. Highly recommend.
Response from the owner · a week ago
Thanks for the review, Beth! It’s great to hear Mariana kept you informed and made scheduling easy from start to finish. Enjoy your new turf, and thanks for recommending Southern Turf Co.!
Monica WiersmaLocal Guide · 16 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Absolutely Outstanding Service by Mariana Perez!
I cannot recommend Southern Turf Company highly enough! After another company completely botched my artificial grass installation, Southern Turf came to the rescue. They stepped in, fixed the incorrect layout, and made everything look flawless.
Here is what made them stand out:
• Fair Pricing: They gave me a great, honest quote without any hidden fees.
• Highly Knowledgeable: They immediately knew exactly how to fix the previous mistakes.
• Incredibly Timely: They arrived right on schedule and finished the job efficiently.
If you want the job done right the first time—or need someone to fix a mess left by another contractor—Southern Turf Company is the team to call!
Response from the owner · a week ago
Thank you, Monica! We love that you shared what made us stand out over otherr turf installers, that means a lot. We’re so glad Mariana and the team could get your turf looking the way you originally envisioned! We’re also glad you found our pricing fair and that everything was completed on schedule. Thanks for trusting Southern Turf Co. to make things right and for recommending us!
Zack WingenLocal Guide · 13 reviewsiTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
Mariana and her team did an excellent job on the turf and completely transformed our backyard!!!
Response from the owner · 2 weeks ago
Thanks for the review and before-and-after photos, Zack! What a backyard transformation! We’re so glad Mariana and our team did an excellent job on your artificial turf installation. Enjoy your new space!
Jonathan Beckerman1 reviewiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Our experience with Southern Turf was flawless. Nate was exceptionally helpful from start to finish. He laid out our options clearly and intelligently and made recommendations that we ultimately followed, which led to a perfect installation and final product. More importantly, his post installation customer service has been impeccable. With every project of this nature, there are always little things that need to be addressed. None of this was ever a problem with Nate. He was immediately responsive and provided quick solutions. I can’t recommend Nate and Southern Turf enough.
Response from the owner · 2 weeks ago
Thank you so much, Jonathan! We’re glad Nate helped you feel confident in your turf selection and stayed responsive well beyond installation. It’s great to hear you’re happy with the finished result and that every follow-up item was handled quickly. We appreciate you recommending Nate and Southern Turf Co.!
Tona Humphrey3 reviewsiTotal number of Google reviews Tona has written across all businesses on Google Maps, not just this one.
Adrian is a true professional in the turf business. His team of installers are very hard working men. They were polite and professional. After they cleaned everything up you could not even tell they were here. Will use again👍🏼
Response from the owner · 3 weeks ago
Thank you, Tona! We're glad Adrian and the installation team took good care of your project and left everything clean when they finished. We appreciate you recognizing their hard work! We'd love to work with you again on your next artificial turf project.
Marquis BillzLocal Guide · 17 reviewsiTotal number of Google reviews Marquis has written across all businesses on Google Maps, not just this one.
Stephanie was very respectful, patience and knowledgeable. We were on the fence on who to use for turf and she completely understood and gave us time to get different quotes. When we finally agreed to go with Southern Turf Co, she was able to get us on the schedule within one week. The workers came out and worked really fast within three and a half days which is great because we have a lot of yard around a pool but the results came out perfectly. Could not be happier and highly recommend.
Response from the owner · 3 weeks ago
Thank you, Marquis! Your new turf looks beautiful - we appreciate you sharing photos! We're glad Stephanie gave you the time and information you needed to feel comfortable with your decision, then got everything scheduled quickly. We hope you're enjoying your new yard, and thanks for recommending Southern Turf Co.!
Darrell Wadley2 reviewsiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
I highly recommend Southern Turf CO. My rep. Mariana Perez was very professional and informative the whole way through the process. The team came out and completed the job professionally in a day. I’m very pleased with the job done! My backyard looks amazing!
Response from the owner · 4 weeks ago
An amazing backyard in just one day! Thank you for sharing these photos and great review, Darrell. We’re so glad Mariana kept you informed throughout the process and our installation team delivered a turf yard you’re proud of. Enjoy your new space, and thank you for recommending Southern Turf Co.!
